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User research efficiency partner
What do you like best about the product?
- Recruitment of users is a pain point for me, and UserZoom (now part of UserTesting) enables us to complete it quickly and easily
- Training modules were easy to understand and prepared me to use it well
- Clip creation and recordings are impactful illustrators
- Training modules were easy to understand and prepared me to use it well
- Clip creation and recordings are impactful illustrators
What do you dislike about the product?
- Panel can be hit or miss, depending on need
- Branching logic and coded questions for screeners can be manual and repetitive
- Branching logic and coded questions for screeners can be manual and repetitive
What problems is the product solving and how is that benefiting you?
Access to user feedback in this way helps speed up our concepting work. Our UX design partners also are able to make adjustments and iterate quickly in a way that was not possible in my previous org where we manually scheduled and carried out usability tests - the timing involved just doesnt work.
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Good but could be improved
What do you like best about the product?
-Industry standard
-Great sentiment analysis
-Pretty decent team management
-Pretty easy to clip videos
-Great sentiment analysis
-Pretty decent team management
-Pretty easy to clip videos
What do you dislike about the product?
-Surprisingly difficult to learn
-Does not allow you to preview tests as they show to participants
-Does not allow you to preview tests as they show to participants
What problems is the product solving and how is that benefiting you?
It allows us to test our product and incorporate user feedback. The custom screeners are great for our niche software.
Expensive for a small enterprise with a wide audience
What do you like best about the product?
The panel is very big and it's a quick turnaround for results. The transcripts are great time saver along with making highlight reels from multiple projects.
What do you dislike about the product?
The pricing structure is confusing and I felt misled with the offering. The credit ran out 3 months before the contract and there was no negotiation as to how many credits would be suitable for a small company, therefore spent way more than what we had the year before on the unlimited plan.
What problems is the product solving and how is that benefiting you?
Reaching users from Europe and US market
Many tools, many resources, much success
What do you like best about the product?
You're supported every step of the way. Articles, training, monthly check-ins, Power Sessions, UserTesting University, etc. It's like they WANT you to succeed. :D
What do you dislike about the product?
Some of the wording on questions or interfaces can be a little confusing, and some elements not so intuitive. There's a learning curve involved for sure, but you can feel like an expert once you nail it.
What problems is the product solving and how is that benefiting you?
It solves the difficulty of finding and scheduling small numbers of our VERY niche customers very quickly! If we need huge numbers, we have other resources, but for the little bunches of feedback that we seek often, UserTesting helps recruit, run, and analyze wonderfully.
Great premiere support
What do you like best about the product?
Premiere support and unmoderated tests.
Responsive
Responsive
What do you dislike about the product?
Recruitment sometimes can get fraud participants
What problems is the product solving and how is that benefiting you?
Provide a tool to recruit research and store data
Getting great feedback
What do you like best about the product?
Their primier support team and templates are great!
What do you dislike about the product?
Recruitment can sometimes be hard and sometimes the people are not the right ones
What problems is the product solving and how is that benefiting you?
Reaching the right users in a easy and fast manner. I don't have to meet users in person to conduct interviews
UX Researcher
What do you like best about the product?
Easy to use and run studies smoothly. Unmoderated studies are a breeze with UT.
What do you dislike about the product?
Cannot merge multiple related study findings. Tagging management is really overdue.
Surveys are not great. Their response time is long as well.
Surveys are not great. Their response time is long as well.
What problems is the product solving and how is that benefiting you?
Getting detailed authentic feedback when most needed
Amazing group!
What do you like best about the product?
They have the insights to help me make Better decisions
What do you dislike about the product?
It's difficult to format sometimess due to the lack of rich text editing
What problems is the product solving and how is that benefiting you?
It allows me to reach the right customers no matter where I am
Straightforward and comprehensive
What do you like best about the product?
It has almost everything we need all in one place - unmoderated and moderated testing of various kinds. Our main research platform!
What do you dislike about the product?
It does not help with analysis very much at this time.
What problems is the product solving and how is that benefiting you?
Making it incredibly easy to find participants even when they are a very specific audience.
We have been using UT for two years now and we really enjoy working with the platform and the team.
What do you like best about the product?
The team, research partner, the capabilities of building a test.
What do you dislike about the product?
Limited lanes, the quality of the participants, Waite time to complete a test, bots, incident rates.
What problems is the product solving and how is that benefiting you?
The usability of our products and benchmarking.
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