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Platform is simple to use and easy to configure
What do you like best about the product?
I like that it is very accessible and easy to learn. I also like the metric options. It provides great analytics to increase our customer response. It has a very good reporting engine. I like how I can keep track of my feedback.
What do you dislike about the product?
The software works efficiently and we have no glitches. I wish the layouts were more customizable. It is a fairly simple app but with the necessary functions. It is the right price for such a solution.
What problems is the product solving and how is that benefiting you?
It is a very clever system for gathering important information. Statistics are helpful in keeping track of opinions. The customer experience has improved based on feedback. It is very useful to have the statistics of how the service works.
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Intuitive tool that provides us with functions to collect opinions
What do you like best about the product?
I love the logic of questions that you can apply. I also like that the tool is easy to use. The comment system is very simple to understand. It provides detailed metrics for our needs. I love the graphical visualization of data.
What do you dislike about the product?
I would love the ability to move the image to a different location. I would also like you to graph the results. I think analytics and reporting need to be improved. I would love to see more text editor options.
What problems is the product solving and how is that benefiting you?
It is a flexible and versatile platform. We use them to collect customer feedback. The tool provides templates. It is a solution designed to collect feedback. It also provides a beautiful survey interface.
""""Qualtrics Customer Experience...Solid tool that helps us to collect data from our customers""".
What do you like best about the product?
Qualtrics Customer Experience tool integrates with platforms seamlessly.
Great and fantastic dashboard experience.
I like the ability to customize and create features.
It makes it easy to track customer interactions.
Very easy and simple to learn and understand.
It is cost effective.
Great and fantastic dashboard experience.
I like the ability to customize and create features.
It makes it easy to track customer interactions.
Very easy and simple to learn and understand.
It is cost effective.
What do you dislike about the product?
At times i find the reporting engine a little bit difficult and tricky to use. Nothing much.
What problems is the product solving and how is that benefiting you?
Qualtrics Customer Experience offers key functionality which is very useful for sales.
It is easy and simple to learn, understand and configure.
Provides so many capabilities to manage.
Ability to receive automatic updates which keeps me updated.
It is easy and simple to learn, understand and configure.
Provides so many capabilities to manage.
Ability to receive automatic updates which keeps me updated.
Great way to get feedback through customer interactions
What do you like best about the product?
I love that you can see areas for improvement. Provide ways to reconcile for any review. I love the simple design and the tables. It is a great tool for training. I also love being able to see all the data I want in a simple format.
What do you dislike about the product?
I would love to be able to download all of our history in a single export. Sometimes it stops working and clients stop receiving notifications. I would love to be able to create a more complete custom dashboard.
What problems is the product solving and how is that benefiting you?
It is a good platform to manage customer reviews. Provides feedback in real time. It also provides a large amount of data and information. It offers a unique approach to make employees feel satisfied.
ideal tool to keep everything organized
What do you like best about the product?
I like the ability to bind custom data. I love the ability to customize. The simplicity in the user interface is the best. I also love the task creation feature. He has amazing solutions to problems. I like the ability to track a client's progress.
What do you dislike about the product?
I would love to be able to run calculations inside panels. Sometimes it may seem a bit slow to load. I also wish the registration section had a little more options.
What problems is the product solving and how is that benefiting you?
It is very easy to use once you learn how to use the features. It has advanced segmentation capabilities. Personalizations allow us to monitor activities. We have been able to automate and track parts of the cycle.
Great platform to collect information from our customers
What do you like best about the product?
I like the possibility of integrations with other platforms. The graphics are also very useful. I also like the amount of information that can be extracted. The dashboard experience is just great. I like the reporting features.
What do you dislike about the product?
It would be useful to be able to export more robust reports. I would also love to be able to link usage stats to scores. Analysis and labeling could be improved.
What problems is the product solving and how is that benefiting you?
The product itself is intuitive and easy to use. It offers an easy to understand and very clean platform. It's also great for customer feedback. The system was easy to integrate into our platform.
Powerful platform that brings important customer information together in one system
What do you like best about the product?
I love the ability to create and customize features. It offers key functionality that is useful for sales. I like the design and feel of the tool. I also love the dashboard's ability to see all the data. It's great for tracking customer interactions.
What do you dislike about the product?
The documentation is often too vague. Also the workflows within the administration can be inconsistent. The reporting engine is really difficult to use at times.
What problems is the product solving and how is that benefiting you?
It's great for viewing account usage data. You have the ability to survey your customer base quickly. It's an easy way for our team to keep track. It has a clear path to integrate the best model.
Very complete tool that has a lot of customization available
What do you like best about the product?
I really like the ability to configure. The tool is very easy to understand. It is a very complete platform. I love the ability to assign tasks to others. I also like that it has process automation. I like that it has so many capabilities to manage.
What do you dislike about the product?
I would like to see formatting tools built in. I wish the creation mechanism was more flexible. I would also like more functionality around integration. It would be great to be able to set up scores.
What problems is the product solving and how is that benefiting you?
It is very customizable and easy to use. It has great integration with other tools. The platform is the key to managing success. The user interface is easy to learn. The system allows us to target key accounts.
Fantastic collection tool with multiple functions
What do you like best about the product?
I love all the interactions they have. They provide an amazing customer experience. I also love the ability to have better control. I like that I can receive automatic updates. It is incredibly simple and easy to use.
What do you dislike about the product?
The design of the forms is unattractive. It would be nice to be able to group your customers into segments. Designs can be quite limited. Also the reporting function could be improved.
What problems is the product solving and how is that benefiting you?
The platform is simple and straightforward. It provides very useful information. You also have the ability to receive direct responses. Provide trends and automate the entire process. The features create a very real engagement.
Platform very easy to use and configure
What do you like best about the product?
I like email alerts. Simplicity improves the number of people who comment. The product is simple to use and easy for customers. I also like that it is very simple to use. I love the ease with which its native integration.
What do you dislike about the product?
I wish there were more options to customize the dashboard. I would also like to have the ability to correct the data. It would be great to have more control over the layout.
What problems is the product solving and how is that benefiting you?
It is incredibly simple and easy to use. It has given us a clear way to track customer service. This is a great way to optimize your offer. It also allows custom fields to give you more control.
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