Qualtrics
Qualtrics LLCReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
727 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great in some areas, lacking in others
What do you like best about the product?
i love being able to monitor every conversation about our organization across the entire internet
What do you dislike about the product?
I feel that the scheduling tool is lacking. i know this is due to API limitations but i find myself scheduling content natively instead of within the tool. Also, i wish the analytics part was more robust. when we want to find the effectiveness of a campaign reach etc, we often are only able to see number of mentions for example which isnt very insightful
What problems is the product solving and how is that benefiting you?
We have fully integrated customer care into the tool connecting customers to support from customer care teams. Also, we have integrated area marketing teams to support guests mentions with local knowledge and language expertise
Recommendations to others considering the product:
Yes
Great tool for social customer care
What do you like best about the product?
I like CX Social for handling mentions to handle mentions flows,within a team, coming from multiple platforms at one place.
What do you dislike about the product?
The tool doesn't cover all our analytics needs and publishing features are weak (but I assume that social networks are more complex than ever).
App stores review ... :(
App stores review ... :(
What problems is the product solving and how is that benefiting you?
We are working with an easy escalation process (color tags depending on the mention is neutral/negative or positive) that CX Social enables us to manage through a rich amount of features.
Key benefit = centralization of human and information flows. Not yet a 360° logistic tool but not to far.
Key benefit = centralization of human and information flows. Not yet a 360° logistic tool but not to far.
A complex tool with a good support service
What do you like best about the product?
I really like that you can chat and instantly ask your questions to one of the CX Social employees
What do you dislike about the product?
I'm not a 100% convinced about the reporting possibilities in the tool. They work a lot with 'workarounds'. F.e. when you want figures for inside and outside business hours.
Also when customers add a comment to a comment on facebook, it is difficult to see in the tool and sometimes you get double answers on the same question because of this.
Also when customers add a comment to a comment on facebook, it is difficult to see in the tool and sometimes you get double answers on the same question because of this.
What problems is the product solving and how is that benefiting you?
The benefits are that I am convinced that you can do a lot with the tool, but it is a complex tool to work with if you don't use it regularly.
Very good platform
What do you like best about the product?
All the Social Media comments come through in only one platform
What do you dislike about the product?
loosing the thread control: all the comments separate and are not grouped by thread.
What problems is the product solving and how is that benefiting you?
Tracking any action from the community managers
Recommendations to others considering the product:
Very good platform for monitor all the Social Media comments.
best experience
What do you like best about the product?
the inbox gives me the best experience in the community side and the setting it's very effective
What do you dislike about the product?
there is some report missing in Twitter, Instagram, and youtube... I hope if I want to submit with CX to find all my report in one place to analyze more and more.
What problems is the product solving and how is that benefiting you?
Certainly! the community
Thanks
What do you like best about the product?
how fast they update their product and their online support
What do you dislike about the product?
when its down , i know they always come back fast but still its repeated a lot on the last period
What problems is the product solving and how is that benefiting you?
its the only tool that we depend on for the moderation
Amazing social workflow tool
What do you like best about the product?
How customisable the workflow tool is - I love how easy it is to search for options and how in-depth the search strings can be.
What do you dislike about the product?
It's not as easy to filter out our own mentions. The insights and performance tabs, despite having the same filters, sometime's deliver different results
What problems is the product solving and how is that benefiting you?
Being able to respond within a low SLA and improving our customer jounrey and therefore experience!
CX Review
What do you like best about the product?
I love the fact that I am able to reach out using the chat function anytime I have a question.
What do you dislike about the product?
There have been times were common functionalities aren't available with the system
What problems is the product solving and how is that benefiting you?
Being more productive on social. The folders have allowed us to triage our customer issues to get to the most important issues first.
Great for complex global companies!
What do you like best about the product?
I love CX Social's ability to collaborate among internal teams, agencies, and approvers who may live across the globe.
What do you dislike about the product?
I think that new features, the roadmap, and client suggestions could be more transparent.
What problems is the product solving and how is that benefiting you?
Bridging the gap between social media and social care, more robust reporting, and ease of use across large global teams.
very impressive and useful for reporting and tracking customers behavior and feedback
What do you like best about the product?
- The segmentation analysis and reporting
- the sentimental analysis reports
- the tags
- the auto reply and scheduled publishing
- the sentimental analysis reports
- the tags
- the auto reply and scheduled publishing
What do you dislike about the product?
- unable to integrate with the web portal
- sometimes there's a delay appearing the mentions or the msgs
- sometimes there's a delay appearing the mentions or the msgs
What problems is the product solving and how is that benefiting you?
- Fast response to mentions
- Competitors overviews and reports
- listening tool all over the digital platforms
- Social listening, rapid social media engagement, and social media analytic
- Competitors overviews and reports
- listening tool all over the digital platforms
- Social listening, rapid social media engagement, and social media analytic
showing 691 - 700