Qualtrics
Qualtrics LLCReviews from AWS customer
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its resourceful and good customer engagement platform
What do you like best about the product?
the use interface, the engagor analytics and the engagements speed, more or less the easy transaction from an account to another. but takes a little bit of time. and the fast replies and easy to know who to reply to.
What do you dislike about the product?
it takes a long time to resolve, keeps loading and it's a little bit laggy. it takes a few seconds up to a minute to load the next conversation that would be really helpful.
What problems is the product solving and how is that benefiting you?
faster engagement responses, analytics for reports, engagement rates and reach. the reporting and monitoring is really great and if you could include listening reports that would be even better.
Recommendations to others considering the product:
Please include a light themed user interface for people staring at the screen for too long tend to have more blackness around. it would be wonderful if there was a light theme for it.
I think that it is the best platform out there
What do you like best about the product?
Sentiment Analysis is my favorite feature. Also, I like comparative analytics feature that I can compare my company's statistics with other competitors'.
What do you dislike about the product?
Their support is extremely limited. Also, I was not able to build advanced reporting due to technical limitation of CX social.
What problems is the product solving and how is that benefiting you?
I was able to understand our customers on social media better and able to engage them .
Recommendations to others considering the product:
Please be mindful that Reporting is not as good as what I initially thought :(
Great platform, easy to use
What do you like best about the product?
I enjoy how easy it to use and navigate. It is organized in a way that makes even those who do not use social media often can still easily figure out what they need to do.
What do you dislike about the product?
Wish the tags for canned responses worked in a way that you could put multiple keywords to get the specific response you are looking for.
What problems is the product solving and how is that benefiting you?
Customer service issues
Recommendations to others considering the product:
Upgrading canned responses so you can search to use multiple tags.
Good for business
What do you like best about the product?
Useful, good for our business but hard to track responses
What do you dislike about the product?
Hard to track responses and is difficult when training new agents
What problems is the product solving and how is that benefiting you?
Customer service questions. We can communicate with our customers effectively.
Superb
What do you like best about the product?
User friendly, excellent customer service via webchat
What do you dislike about the product?
The sidebar menus can be a little confusing until you get used to them
What problems is the product solving and how is that benefiting you?
Streamlines everything, gathers all social media channels into one easily managed space.
Easy to use platform
What do you like best about the product?
The platform is easy to use and monitors social media accurately. This is vital for us as we need to be able to monitor things quickly and easy.
What do you dislike about the product?
The side menus could be clearer. I think the platform could do with being updated as it is starting to look a little dated.
What problems is the product solving and how is that benefiting you?
Great monitoring and scheduling capability for social media. It makes it all easier!
A sterling review
What do you like best about the product?
User friendly system with many reporting features and widgets that make it easy to create impactful reports. The customer support on the live chat is fantastic - those guys know what they are talking about and are always fast to respond!
What do you dislike about the product?
I don't like that you can create paid social adverts off the platform and that some organic formats are not supported.
What problems is the product solving and how is that benefiting you?
Too many to name. We have found the most value in the fact that we can report to our business stakeholders and make them aware of the impact that the organisation is having on social as well as making hem aware of the online presence of our company.
Happy customer
What do you like best about the product?
CX Social offers a wealth of social analytics and the customer support team is fantastic.
What do you dislike about the product?
I wish they could find a way to offer more demographic information on age ranges.
What problems is the product solving and how is that benefiting you?
Consumer brand insights, competitive analysis and identifying potential influencers. We've been able to achieve success on all of those fronts.
Excellent Social Care service
What do you like best about the product?
-Easy to handle
-Chance to divide in folders and teams
-Insight for every members/teams
-Chance to divide in folders and teams
-Insight for every members/teams
What do you dislike about the product?
-Some technical issue
-No PM of Instagram
-No PM of Instagram
What problems is the product solving and how is that benefiting you?
Team management for social care in different countries and different languages.
Dashboards are Great
What do you like best about the product?
CX Studio is a great dashboard tool. Easy to learn, very powerful, and the continuous upgrades make it more powerful.
What do you dislike about the product?
character limitations in the Topic set-ups are preventing us from implementing a crucial alert process! We are still waiting on CB for a solution, as previous working sessions didn't resolve the issues (working with Maria).
What problems is the product solving and how is that benefiting you?
new product reviews, reformed product comparisons, watching what current topics are trending
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