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Great for customized survey development
What do you like best about the product?
Developing survey questions of various types (check boxes, open answer, multiple choice, etc.)
What do you dislike about the product?
Nothing is to dislike, everything is self-explanatory.
What problems is the product solving and how is that benefiting you?
Developing surveys for market research or programming.
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What do you like best about the product?
From the demos I have seen and the interactions with our reps, I think that it will be much easier to start to evaluate the customer experience with the help of the tool than without. Right now we have weak surveys that we analyze poorly.
What do you dislike about the product?
Since we haven't actually used it yet, I don't know.
What problems is the product solving and how is that benefiting you?
Intititally we want to use the tool administer, process, share results, and drive decisions from family and student climate surveys.
Excellent
What do you like best about the product?
Morning sessions and speakers were outstanding. Breakout sessions were mostly very good.
What do you dislike about the product?
Crowds/crowd control. Have enough chairs for people. Have advanced sign-up for sessions so we can plan which sessions to attend and know if we can or not, plus you can put the more popular sessions in larger rooms. Have better/more detailed descriptions of sessions so I don't waste time on basic stuff or on stuff that doesn't apply to my needs.
What problems is the product solving and how is that benefiting you?
Surveys of Nu Skin Distributors and general population
First time attendee
What do you like best about the product?
I felt there was a lot of valuable information within the breakout sessions as well as beneficial networking
What do you dislike about the product?
it was challenging to be able to attend some of the breakouts due to volume of attendees. The 2nd day I was not able to make many of the breakouts I wanted to attend
What problems is the product solving and how is that benefiting you?
Our company is in its beginning stages of collecting customer experiences. Looking at ways to leverage the data collected as well as explore other platforms which may solve for challenges
Great product
What do you like best about the product?
Great way to manage tickets for various customer service issues submitted
What do you dislike about the product?
The price, which is an add-on to the regular Qualtrics Research Suite platform
What problems is the product solving and how is that benefiting you?
Managing customer service submissions
Recommendations to others considering the product:
Software is helpful when you have surveys to deploy
Qualtrics Customer Experience is AMAZING
What do you like best about the product?
Attention to detail. I don't feel rushed. Great listeners and willing to find answers and solutions to my problems
What do you dislike about the product?
Nothing! They are so driven to try to help!
What problems is the product solving and how is that benefiting you?
It helps me understand what people want and need
Recommendations to others considering the product:
this is simply the best. It is evolving to meet the needs of an evolving customer database.
Qualtrics Customer Experience Review
What do you like best about the product?
By far the most valuable feature has been the dashboards. I work at a science center on a collaborative visitor experience study with 20 other science centers, and our project is moving from grant-funded to a pay-in membership model. We have to convince these science centers to stay on board in our project! For many of our institutions, access to the dashboard was the tipping point. Being able to log in and see data monthly or quarterly is so powerful.
What do you dislike about the product?
There are some features in the dashboards that I would like to see, such as custom metrics that include medians instead of just mean. I also wish filtering by custom date was easier and did not assume your data were coming in real time.
What problems is the product solving and how is that benefiting you?
We want to give more people in our organization access to data and allow them to answer their quick questions without asking us to do more analysis.
Sr Manager Digitial Analytics
What do you like best about the product?
Great support online and through the support call system.
What do you dislike about the product?
User interface isn't great and the data reporting is a bit limited. I prefer to export raw data and either use Excel or Tableau to gain further insight.
What problems is the product solving and how is that benefiting you?
We have the CX product at my company but my team primarily uses Site Intercept. We use Site Intercept to collect passive feedback from customers and run daily reports to find, report and fix defects. The Site Intercept tool couple with a session replay tool can be very helpful for that purpose. We also use the software to more actively fire targeted surveys on a variety of topics.
Very easy to use product, but could be better from a predictive analytics perspective.
What do you like best about the product?
-survey design is very intuitive
-creation of reports can be done with a few clicks and a drag and drop
-Straightforward to integrate with CRM such as Salesforce
-creation of reports can be done with a few clicks and a drag and drop
-Straightforward to integrate with CRM such as Salesforce
What do you dislike about the product?
-text analytics can be improved. Currently using themes to analyze data but would like to see an NLP to assess sentiment of a text (positive, neutral, negative)
-with many vendors looking to AI and machine learning, would like to see models to help businesses identify customer churn and identify opportunities
-with many vendors looking to AI and machine learning, would like to see models to help businesses identify customer churn and identify opportunities
What problems is the product solving and how is that benefiting you?
-using qualtrics right now to fight fires and identify root cause issues with regards to CX
-trying to assess the financial impact of addressing those root causes
-Closing the loop with our customers
-Measuring NPS
-trying to assess the financial impact of addressing those root causes
-Closing the loop with our customers
-Measuring NPS
b2b
What do you like best about the product?
Super simple to use - for some of my non-data-centric team members they find it easy to get the data they need.
What do you dislike about the product?
the dislike/short comings of the product really our own for how it won't play nicely with some of our tech stack.
What problems is the product solving and how is that benefiting you?
voice of cusotmer
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