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Powerful feedback in an easy way
What do you like best about the product?
The ability to create easy to use surveys and dashboards.
What do you dislike about the product?
Nothing really. The length of training could have been shorter.
What problems is the product solving and how is that benefiting you?
Feedback from parents, staff, and students in our district. We realize the tools to capture are only as good as the dashboard that can display information. The dashboard has been a game changer for us to course correct.
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Self servicable and scalable
What do you like best about the product?
The tool allows us to quickly build and distribute surveys, without a time consuming consulting process.
What do you dislike about the product?
There is a learning period and human resource commitment to self serving.
What problems is the product solving and how is that benefiting you?
We are improving the lead time to deliver insights and presenting them in an accessible dashboard.
Great Support!
What do you like best about the product?
The support that I'm provided when I'm stuck. Qualtrics has really improved the availability of information and how I'm able to access information about questions that I have or quickly get in contact with people who can help me find the answers that I need. Qualtrics makes the information accessible and I love that I can export it and get to it in ways that make it easy for me to analyze both inside and outside of the system. This allows me to understand the information in a detailed manner, but provide the necessary groups within my organization just the information they need to improve their lines of business as well.
What do you dislike about the product?
There are many things in Qualtrics that "should be" pretty simple, but because the system has the ability to get so complex, some of the "simple" things can get rather complex. Sharing information between teams and setting up accesses with new people on our teams has proven to be very challenging.
What problems is the product solving and how is that benefiting you?
We are improving our Customer Service information that we're receiving from our customers. Improving our processes, the quality of the information we get back, and the ability to quickly identify customers that need follow up from us so that we can get back to them in a reasonable time frame. We have been able to improve our surveys to make the fast for our customers to take, which will hopefully improve our response rates.
User Experience Researcher
What do you like best about the product?
I love that Qualtrics Customer experience is readily available at the touch of your fingertips - most of the time you can get a Qualtrics rep on the phone to answer your questions or receive a follow-up email later in the day.
What do you dislike about the product?
Sometimes they do not have the bandwidth to answer questions in a timely manner.
What problems is the product solving and how is that benefiting you?
Qualtrics Customer Experience helps me solve custom problems and more technical issues. They show the way on how to best utilize some features that I otherwise would not know on my own.
B2B SaaS Company Review of Qualtrics
What do you like best about the product?
It is very easy to build complex surveys which is something I really like.
What do you dislike about the product?
The reporting features are not the best. It is difficult for internal business partners to consume results. the dashboards in Vocalize need improvements. I would be happy to give more feedback / suggestions / ideas I have on how to improve the product.
What problems is the product solving and how is that benefiting you?
product improvements
Recommendations to others considering the product:
Better reporting features. I find that business partners have difficulty consuming dashboards and the text analytics features
Qualtrics Intercept Surveys
What do you like best about the product?
Flexibility of the platform & ease of implementation via GTM
What do you dislike about the product?
The platform is not intuitive to navigate, there is a significant learning curve.
What problems is the product solving and how is that benefiting you?
Capturing in experience feedback regarding ease of use & comprehension. We have not begun actively using the platform.
So Helpful when evaluating customer experience!
What do you like best about the product?
I love that I can send text messages to any customer that has interacted with our team within a certain time period.
What do you dislike about the product?
I can't think of anything I really dislike -- the price is one thing, but its worth it for the features you get!
What problems is the product solving and how is that benefiting you?
We are learning how to better serve our customers through different feedback mechanisms; who's doing well, who needs more training, etc,.
awesome and creative
What do you like best about the product?
I love the visuals and charting options; creating dashboards.
What do you dislike about the product?
some metrics inflexible compared to Excel
What problems is the product solving and how is that benefiting you?
correlative analysis, text analysis
Supremely Customizable survey tool
What do you like best about the product?
The vast variety of questions and the sheer range of no.of ways to customize that question for how the respondent will respond is brilliant.
What do you dislike about the product?
Certain limitation in terms of creating the survey for mobile. It doesn't alter how the questions are visible on the phone automatically.
What problems is the product solving and how is that benefiting you?
We are trying to gain insight on who are customers and what are they like overall
Recommendations to others considering the product:
The best tool to gain customer insight
Qualtrics Fan
What do you like best about the product?
I like how easy it is to use Qualtrics at whatever skill level you’re at.
What do you dislike about the product?
I wish their support team responded to emails in a timely manner.
What problems is the product solving and how is that benefiting you?
I use Qualtrics to administer surveys for the research I conduct.
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