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We are programming surveys and connecting databases
What do you like best about the product?
- Quick changes to surveys
- surveys and results in real time
- surveys and results in real time
What do you dislike about the product?
- I have to design the look and feel of the surveys
What problems is the product solving and how is that benefiting you?
I have not reached that point
Recommendations to others considering the product:
it is possible to send surveys in apps
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Great program
What do you like best about the product?
Direct visibility to how stakeholders that my company serves feel about the organization and products
What do you dislike about the product?
None I can think of at the current time.
What problems is the product solving and how is that benefiting you?
Voice of internal and external customer are key to knowing how the customer wants to do business with the organization. Based on that feedback, my organization is able to action in ways that the customer will find relevant, thereby increasing loyalty and all that has a direct impact to the bottomline
Recommendations to others considering the product:
Understand the power of this platform and tailor it to your needs as Qualtrics has flexible features and functionality.
Qualtrics for communities and governments
What do you like best about the product?
Qualtrics is a very easy to use platform that makes data collection, aggregation, and analysis very easy. Whether you use their own built-in analytics tools, or you want to download the data for use in Python, R, or another program, the data is easy to move around and make work for your purposes. There are also a lot of things Qualtrics can do that you may not be aware of'; I love the dashboard feature. It is top notch, and everyone using Qualtrics should be using their dashboards.
What do you dislike about the product?
There are some minimal adjustments that could be made to the user interface that would make the platform even more user friendly. Short of that, I have no complaints.
What problems is the product solving and how is that benefiting you?
I have helped companies improve revenue, cities increase tourism, and counties increase business recruitment. I have also used the platform for employee engagement, investor satisfaction, and have built fillable forms for direct connection with our CRM. The limit to the uses for Qualtrics are only constrained by your creativity.
Recommendations to others considering the product:
Give yourself the time to learn the platform. From day one, you will be able to build and send out a survey, because it is very intuitive, but to learn the advanced functionality of Qualtrics, take the Qualtrics certification to really make some good surveys. Finally, just because you have the platform does not mean you are an expert survey writer. Survey methodology is a very detailed science, so learn the ins and outs. Qualtrics offer many online training on this topic.
Best of the best for CX Measurement
What do you like best about the product?
The ease of use for Qualtrics is excellent. I have been using the product for 4 years and have trained many new users. They are always impressed how easy it is to learn how to use the product.
What do you dislike about the product?
There are a few odd bugs that have been present for a long time, such as some oddities with how the email templates are formatted. Qualtrics is very good about making major improvements to the product, but there are still a few small annoyances that haven't been fixed (and they seem like relatively easy fixes). All that aside, I'm still a huge fan!
What problems is the product solving and how is that benefiting you?
Qualtrics gives us a business-wide solution for measuring voice of the customer and it's integrated with our key tools, such as Salesforce.com and some apps within SFDC so that it's a very smooth end-user experience for our employees.
Recommendations to others considering the product:
This is really the best in the market. Every year my company reviews other capabilities out there and consistently we decide that Qualtrics is still the best solution for our needs and blows away the competition. We even have some other tools that could do similar things with basic survey capabilities for cheaper, but Qualtrics still wins the evaluation.
SR UX MANAGER
What do you like best about the product?
the text analytics feature is ideal for parsing comments
What do you dislike about the product?
the dashboard could be improved with better naviagtion
What problems is the product solving and how is that benefiting you?
Feedback and text analytics
Recommendations to others considering the product:
NA
Qualtrics CX Democratizes Customer Feedback but has yet to realize its full potential
What do you like best about the product?
Easy to build surveys, dashboards, and filters. Controllable and customizable permissions, flexible user admin and organizational options.
What do you dislike about the product?
Clunkiness and funky inconveniences throughout the platform - manually mapping/transforming data types to work with different widgets, having to click to push new data through sentiment analysis (instead of real-time processing), etc.
What problems is the product solving and how is that benefiting you?
Qualtrics CX helps to get our customer-facing associates and organizations more intimately familiar with our customers' needs, priorities and pain-points.
Recommendations to others considering the product:
Assure that you have an established, full-time IT partner if planning to automate or build integrations.
Qualtrics Brand Admin for CX Platform
What do you like best about the product?
Still learning the tool. Some areas are easy to use others not as much / user friendly. Dashboards are one of the highlights, followed by the closed-loop ticketing process.
What do you dislike about the product?
There are a number of smaller user experience issues mostly formatting, where Microsoft office products have as standard functionality. A lot has to do with formatting and copy/paste types of ‘MS’ actions and other MS types of basic editing functionality.
What problems is the product solving and how is that benefiting you?
Corporate customer experience
Combining off line with Op Ex data for better Customer 360 view. Benefits include preventive churn, wallet shrinkage. Increased loyalty. Closed-loop follow-up. Problem resolution. Product improvement opportunities.
Combining off line with Op Ex data for better Customer 360 view. Benefits include preventive churn, wallet shrinkage. Increased loyalty. Closed-loop follow-up. Problem resolution. Product improvement opportunities.
Recommendations to others considering the product:
If you are planning to implement this platform, be prepared to also dedicate an FTE to manage the tool and processes
Best all-around survey research tool
What do you like best about the product?
I find Qualtrics to be generally easy to learn to use, while also offering more advanced tools for the power-user who wants more sophisticated survey design. It can be integrated with other MarTech tools with some basic APIs and integrations. The salesforce response mapping is working out well for us, as is triggering a survey from an action in salesforce.
What do you dislike about the product?
I have not found StatiQ or PredictiQ to be usable off-the-shelf and have continued to do that kind of work outside of Qualtrics. The reporting in the research suite is basic to the point of being almost useless except for seat of the pants visualizations. The Vocalize dashboards have some good qualities but are insufficiently integrated with the research platform, especially with regard to TextiQ but also in general. The value of the TextiQ is mainly in streamlining the process of manually coding by theme; the automated themes identified by Qualtrics are way off and the reporting by topic is very limited.
What problems is the product solving and how is that benefiting you?
Qualtrics helps us deploy good surveys quickly and easily and - mostly - to capture feedback in a way that we can either share within Qualtrics, export, or integrate with other platforms.
At my company there's increased focus on bringing together X and O data and we can't do this yet in Qualtrics. I don't know that there is a better solution, but that's definitely a problem we need to solve.
At my company there's increased focus on bringing together X and O data and we can't do this yet in Qualtrics. I don't know that there is a better solution, but that's definitely a problem we need to solve.
Recommendations to others considering the product:
Do a good job on your use cases. Try before you buy. Qualtrics can do a lot of things, but no tool is your dream tool.
I love this platform!
What do you like best about the product?
I love how user friendly the platform is. The newbies can use it; the experts can use it. It's accessible to everyone.
What do you dislike about the product?
I wish we would have purchased the platform sooner! =)
What problems is the product solving and how is that benefiting you?
We've discovered better ways of communicating with our customers (preferred channels), we've increased our ticket turnaround time, & discovered customer-driven ways to improve our Customer Experience via text mining & overlaying that with our customer journey.
Best Research Tool on the Market
What do you like best about the product?
Qualtrics has the best technology for researchers to use for a self-service company. I have been able to write surveys, create complex questionnaire flows, and quickly get results back that have been helpful for our team. Their customer support team is also great to work with. Our account team is always working towards helping us have the best experience.
What do you dislike about the product?
With Qualtrics being the best technology on the market you will pay more than most other tools, but their team does everything they can to keep costs low for us and finds alternative ways to get what we need.
What problems is the product solving and how is that benefiting you?
We have made significant business changing decisions from the feedback from our customers. We have seen significant improvements to our NPS as we have made these changes, and can track back to root causes quickly.
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