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Qualtrics is Awesome
What do you like best about the product?
I've been using Qualtrics for the past 4-5 years and it just gets better
What do you dislike about the product?
I have issues with uploading contacts sometimes
What problems is the product solving and how is that benefiting you?
None
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Powerful platform
What do you like best about the product?
Powerful platform that will grow with the maturity of your CX program. Lots of features but you’ll need to rely on your Customer Success rep, Qualtrics Basecamp, and most of all their Support team to get started.
What do you dislike about the product?
User interface is not intuitive. The most used and simple features should be up front and all the less used bells and whistles grouped into advanced screens.
What problems is the product solving and how is that benefiting you?
We’re now able to put a feedback slider in place in-app on our platform instead of getting spam filtered out by email servers so we can reach more end users.
Powerful product, with steep learning curve
What do you like best about the product?
The survey platform itself is super powerful, even if the forms it's creates are very plain. You have a ton of logic and randomization options that allow you to ask the most relevant questions and remove bias. You can also collect data passively and store it as embedded data for later analysis and filtering.
What do you dislike about the product?
The website intercept platform is difficult to use. It's almost impossible to get design elements in the creative builder is impossible. The intercept interface is tedious. If you have a multi-lingual site, your in for a world of hurt.
What problems is the product solving and how is that benefiting you?
We've been able to get much more insight into why our customers buy from us in our website, and identify website defects and possible improvements.
Modules aren't really integrated so benefits of use haven't lived up to our expectations
What do you like best about the product?
Dashboards and text analytics are useful. Dashboards enable many users to access results in a self-service way. Text analytics as a module lacks a significant amount of functionality to make it really useful but in general, it gives us a capability to thematically code relatively easily that we hadn't had before
What do you dislike about the product?
The complete lack of integration of all the modules makes platform use feel like a bunch of standalone experiences. We still have to take data out of the system for advanced analytics and insightful reporting.
What problems is the product solving and how is that benefiting you?
None really that we hadn't been solving before in other ways. It's still the best survey platform and we've used Vocalize dashboards for a few years. The added modules haven't been worth the cost.
Recommendations to others considering the product:
Know your use case(s) very clearly before choosing this product. It's promise is greater than what it delivers, though I do consider it to be one of the best survey platforms.
Well Developed Product
What do you like best about the product?
Robust APIs with detailed, easy to follow documentation.
What do you dislike about the product?
Header in the response files could be more simple.
What problems is the product solving and how is that benefiting you?
Increasing take rate by having more control and options over survey presentation in our App. Keeping customers in app vs taking them out of the experience.
Quality Voice of the customer with solid Salesforce integration
What do you like best about the product?
Very flexible/powerful tool forcustomer surveys well integrated with Salesforce
What do you dislike about the product?
Difficulty branding individual surveys for multiple Business units within the same instance.
What problems is the product solving and how is that benefiting you?
Saved deals by understanding issues customers were having during buying process.
A promising product with a plethora of technical shortcomings.
What do you like best about the product?
I most like the speed of data transmitting from Qualtrics surveys to Vocalize reports. Soon after a survey is complete and showing in the Data & Analysis tab, it can be visualized in the Vocalize report.
What do you dislike about the product?
There are many technical limitations with the reports, due to a lack of customization with Vocalize. Many of the widgets would work much better with customized font size, location of titles, legends, etc. Many of the widgets could have conditional formatting, but only 1-2 do if I recall correctly. Formatting the reports is difficult and cumbersome, and especially frustrating when the paging does not turn out correctly (widgets of variable height on the same row will mess up the widget order on the reports). There are also lots of technical glitches that occur, especially with data being displayed incorrectly during export.
What problems is the product solving and how is that benefiting you?
We are using Customer Experience to visualize our psychiatric inpatients' self-report data on a nice, visually appealing Vocalize report, so that the staff psychologist can review the patients' scores in the scope of their treatment plan and progress. We have seen the value of having visually appealing and easy-to-read reports to visualize the data from surveys.
Recommendations to others considering the product:
I believe the product may be going in the right direction, but as of now, it is having a lot of difficulty in my opinion, both with software glitches and lack of customization. I would definitely recommend using it for marketing and financial sectors, but there are some features that are missing for specific healthcare sector needs (more individual level analyses, rather than aggregate/population-level analyses).
Variety of solutions
What do you like best about the product?
The Qualtrics platform provides us with tools to address a variety of business challenges in one place.
What do you dislike about the product?
Support mileage varies. CSM needs improvement.
What problems is the product solving and how is that benefiting you?
Aside from running B2B CX solutions and B2C surveys, we can solve internal audit requirements using a secure database and automate processes that were previously very manual and time consuming.
Great tool although needs a dedicated person to administor
What do you like best about the product?
Sachin Kulkarni form ugamsolutions ... he was excellent in helping us to get up to speed. He was always there for us when we had questions or need help to update the look and feel of the tool.
What do you dislike about the product?
Take a long time to learn and needs a stronger copy paste feature.
What problems is the product solving and how is that benefiting you?
Hard to create the survey we had with another vendor.
Recommendations to others considering the product:
Take an old version of a survey and build it out as a proof of concept. Also define how much time for the customer they need to dedicate to deployment and administor. Find a way to link the words feedback to the questions asked.
Partner Implementation
What do you like best about the product?
Ease of use. Feature set is second to none. Great documentation and support. Great culture.
What do you dislike about the product?
Products that are not fully developed before release. Lack of consistent process. Both due to rapid growth.
What problems is the product solving and how is that benefiting you?
Website usability, customer service, brand measurement
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