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supports are good
What do you like best about the product?
timely response from the support team, also our account team was able to connect me directly to our technical account manager, that's very helpful
What do you dislike about the product?
nothing particular really, if i have to say one thing, it'd be reaching out to different people, but at last I was connected to the right person
What problems is the product solving and how is that benefiting you?
technical issues including stitching response ID with our digital analytics universe
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Great visual tool with adaptability
What do you like best about the product?
The most useful part are the CX dashboards
What do you dislike about the product?
I wish the CX dashboard allowed IQ directory to be a source
What problems is the product solving and how is that benefiting you?
We use the CX dashboard for reporting, monitoring, and improvement of research studies. It has saved us a ton of time going through individual surveys and allowed us to see larger issues that are difficult without a bird's eye view.
Recommendations to others considering the product:
Consider your specific use cases first then talk with someone at Qualtrics. The applications are more expansive than people realize.
Good, not Great
What do you like best about the product?
I like how many different functions are available within the single platform - i.e., surveys with multiple invite methods (including intercepts), closed-loop ticketing, dashboards, text analytics, etc.
What do you dislike about the product?
The responsiveness and knowledge of our Qualtrics support team has been awful. We are helping our clients implement a new CX program and due to the Qualtrics' team's blunders we are months behind schedule and are constantly receiving misleading or conflicting information.
What problems is the product solving and how is that benefiting you?
As a market research company, we are helping our client's solve CX problems around consolidation of platforms/programs and democratization of insights
Recommendations to others considering the product:
Be sure to have your requirements clearly defined before starting the implementation process
Product is getting better every year...company specific support - not so much
What do you like best about the product?
They really invest in evolving their product and taking feedback from their customers and implementing it.
What do you dislike about the product?
The dashboards are very limiting. Some of the limitations don't really make sense.
Their ticketing platform is evolving, but the other provider we used previously was definitely better at it and it was easier to make changes.
Their ticketing platform is evolving, but the other provider we used previously was definitely better at it and it was easier to make changes.
What problems is the product solving and how is that benefiting you?
Managing inquiries in one location.
Recommendations to others considering the product:
Qualtrics has an amazing survey platform. Their ticketing and dashboarding products are evolving, but there are still a lot of limitations. MaritzCX was definitely better at managing tickets and adding/adjusting users. The dashboards are very limited and you would probably only want to use the dashboards for basic visualizations or utilize their API to pull your data in Tableau. They currently do not have a direct integration with PowerBI.
Highly energetic and knowledgeable staff to assist in company's approach to Customer Experience.
What do you like best about the product?
Documentation and assistance of staff. Very responsive to questions and issues when reaching our for help.
What do you dislike about the product?
Very little to dislike. Project timelines were discussed and all efforts by the Qualtrics team were very accommodating to help meet the deadline of the project.
What problems is the product solving and how is that benefiting you?
Providing customer feedback to the business regarding issues related to new patient assistance with beginning home dialysis.
Great survey platform with the most functionality
What do you like best about the product?
Out of the all the survey tools I have tried, Qualtrics has the most flexibility and functionality, with an user-friendly layout. Building surveys is easy and intuitive, and the website offers a lot of material to build a knowledge on market research subject.
What do you dislike about the product?
When working with a complex survey (a lot of logic and branches) it is hard to navigate the survey flow. Formatting e-mail invites is not so easy with the internal editor, I prefer to upload an external html template.
What problems is the product solving and how is that benefiting you?
The organization I work for uses Qualtrics for multiple reasons: Customer Satisfaction, Market reasearch, Concept tests.
Efficient CX Management
What do you like best about the product?
The dashboard is very versatile, configurable and fast to load. I can manage insights, hot alerts, data requests and text analytics from a single dashboard with a great deal of efficiency.
What do you dislike about the product?
There are some challenges with exporting some data in languages which use non-letter characters (i.e. Chinese). While this is not a Qualtrics issue (I am told it is Microsoft) and there is a manual workaround it is an additional step I would prefer to skip. Also, in the ticket management dashboard the average close status is only measured in minutes. This is appropriate for call center tickets but in a B2B space where tickets are handled by professional Account Managers it should be in Days.
What problems is the product solving and how is that benefiting you?
Managing results, insights, tickets, text analytics, data exports, integration into Salesforce in a single tool.
Recommendations to others considering the product:
Use the mobile features for ticket management if you have people who spend a significant amount of time in the field.
Qualtrics saves time and makes it easy to gather the correct information we need
What do you like best about the product?
The platform is easy to use, and has a ton of helpful templates
What do you dislike about the product?
The cost. Every year we struggle with being able to add this line item to our budget.
What problems is the product solving and how is that benefiting you?
Getting information from customers that we can comb through, instead of a s/he said from the phones allows us to really be able to look at what can be done to improve products and service.
Great Product. Implementation and support could do better.
What do you like best about the product?
Great Product with very good analytics and UI
What do you dislike about the product?
Implementation and support could do better.
What problems is the product solving and how is that benefiting you?
Employee feedback. We are gathering amazing insights with great analytics.
Recommendations to others considering the product:
Plan to have a support team manage the implementation
The most convenient to use survey platform with best support team
What do you like best about the product?
The best thing about Qualtrics is its customer support team and the Qualtrics community. Ever if I face any difficulty, the resolution is quick and simple with these supports. I need not wait for days to receive the resolution over ticket which is much appreciated and helpful for us as an organization.
What do you dislike about the product?
Qualtrics can add some more features like real time notifying the senders of the response submitted. Also it will be good to have the sentiment analysis embedded for comments to be classified based on the sentiment.
What problems is the product solving and how is that benefiting you?
We as a Customer Experience team here in Honeywell, Qualtrics is a part of our daily work. It has helped us improve the metrics of our enterprise through the feedback collected via various surveys. This is the easiest way to reach out to the users for us as an organisation and also for the users to make sure their voice and opinion is heard.
Recommendations to others considering the product:
One of the best survey platform available in the market with excellent support
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