Qualtrics
Qualtrics LLCReviews from AWS customer
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Professional Support with API
What do you like best about the product?
Agents are knowledgeable and engaged to provide support in helping with API integration.
What do you dislike about the product?
It took a bit long for the request to be answered.
What problems is the product solving and how is that benefiting you?
Integrating CRM systems with the Qualtrics API.
Good capacity; can be expensive
What do you like best about the product?
The ability to have dynamic survey flows and Vocalize dashboards is helpful for our partners.
What do you dislike about the product?
The cost for our use case is often exorbitant. Our partners access the dashboards once or twice a year, but the pricing is the same as a power user. A different model for pricing, based on access time, would be great.
What problems is the product solving and how is that benefiting you?
We handle our survey flows and data collection with Qualtrics. We also use Vocalize dashboards for some of the data visualization.
Recommendations to others considering the product:
Pricing can be expensive, depending on use case.
Flawless positioning and solid product direction = winning formula
What do you like best about the product?
I've been using Qualtrics for years, and in several different companies and different industries. The UI/UX is intuitive, effective, flexible, and powerful. The platform is constantly expanding.
What do you dislike about the product?
Qualtrics CX is powerful enough to be used in large scale enterprises but can require intensive set up and cost.
What problems is the product solving and how is that benefiting you?
Our Global VOC program is designed to solve for closed loop CX.
Qualtrics Surveys
What do you like best about the product?
The automation between salesforce and qualtrics work very well.
What do you dislike about the product?
I wish there was a way to send either success debug emails OR failure emails instead of getting a debug email for both. I only really need to know failures.
What problems is the product solving and how is that benefiting you?
We are sending customers and employees surveys based on salesforce updates which takes less time than sending surveys manually. The automation options are very helpful for sending and returning responses back to salesforce.
Great Platform
What do you like best about the product?
Easy to learn and use, but doesn't skimp on complex features.
What do you dislike about the product?
You get what you pay for and it is expensive. Happy with our package currently though.
What problems is the product solving and how is that benefiting you?
We are solving overall customer experience issues and seeing trends to improve our operations, marketing and processes. Also learning more about customer sentiment towards specific products.
Excellent Surveying Functionality with Minor Quality of Life Improvement Opportunities
What do you like best about the product?
Qualtrics makes it intuitive and easy to build survey framework and get a survey up and running. The pre-programmed question types are extensive and easy to select from
What do you dislike about the product?
There are certain features that are lacking or nonexistent. For example, there is no back button after typing within a survey field. So if you accidentally copy text over an existing question, there's no intuitive way to undo this. You have to retype the text or find a source elsewhere to copy. Using a hotkey like CTRL + Z will not undo your typing correctly.
What problems is the product solving and how is that benefiting you?
We are using Qualtrics to build out robust VOC programs and test innovative product ideas. It has been a good experience working with Qualtrics panel projects to find respondents to review innovation ideas.
Not really great for SMB
What do you like best about the product?
Once implemented having everything automated is awesome.
What do you dislike about the product?
Getting data from on-prem was needlessly difficult. Could benefit a lot from a tool like domo's workbench.
What problems is the product solving and how is that benefiting you?
Improving our customer experience. We have been able to have a noticeable change in our customer satisfaction.
Recommendations to others considering the product:
Better SMB Deployment to access data from data sources
Comprehensive and user-friendly
What do you like best about the product?
So easy to design surveys! There are tons of pre-set question types to choose from that make it really easy to experiment with ways to drive the kind of response most useful to your business.
What do you dislike about the product?
The layout isn't always intuitive and there's so much feature functionality that it's easy to get overwhelmed. Luckily there is great online support (reference & live help) to keep you pointed in the right direction.
What problems is the product solving and how is that benefiting you?
Our business is very high-end and high-touch. So far we've been operating on a set of assumptions about how our B2B and B2C clients feel about us; these surveys will help validate these assumptions and provide a means of prioritizing future enhancements based on their contribution to CX.
Recommendations to others considering the product:
Definitely consider it! The customization capabilities are more than adequate, the interface is easy enough to learn, it integrates well with Salesforce (our CRM) and the analytics are slick and stylish.
Challenging
What do you like best about the product?
little clicking, you can easily see what you want.
What do you dislike about the product?
no access to adjust what has been created all ready- no easy change
What problems is the product solving and how is that benefiting you?
filtering the survey- needed to call support
Recommendations to others considering the product:
additoan l train ing /couyrses/how to's once up and running...
Building a BX Foundation
What do you like best about the product?
The customer service team at Qualtrics helped to craft, launch and set up the dashboard reporting for our first brand tracker at Affordable Care. They engaged in survey design back and forth and worked through the strategy, recruiting and segmentation design to achieve our respondent goals. Overall, I'm happy with the level of engagement and responsiveness of the team.
What do you dislike about the product?
The experience has been positive so far. The primary challenge was learning how to use the dashboard and specifically create custom views. That took a couple of sessions and back and forth via email to get to a good state. Some additional training or self-guided resources would be useful.
What problems is the product solving and how is that benefiting you?
Our organization had not consistently tracked brand experience metrics. So we were looking to build a brand tracker that would deliver brand health and equity metrics to establish benchmarks and trends over time. Through our brand tracker we were also able to gain insights on our positioning, strengths, and opportunities within the category as well as our advertising responsiveness and awareness.
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