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Best Survey Platform on the market
What do you like best about the product?
Hands down the best part of using Qualtrics for survey management is the automation aspects of it. Both getting the survey out to customers, and then exporting the results of the surveys into a data analytics tool such as Tableau or your CRM is without peer in the industry. Being able to customize and automatically export survey results immediately is something other platforms are simply unable to do.
Additionally Qualtrics has one of the cleanest and most user friendly survey building tools for a user. There is no need for advanced CSS coding or development work to generate a survey that looks and feels professional and is branded to your company.
Additionally Qualtrics has one of the cleanest and most user friendly survey building tools for a user. There is no need for advanced CSS coding or development work to generate a survey that looks and feels professional and is branded to your company.
What do you dislike about the product?
One of the bigger drawbacks of using Qualtrics for the delivery of surveys is their IP is blocked by a number of email clients, meaning surveys end up in Spam folders instead of in front of the intended audience. It's incredibly easy to get around this by using your own survey tool, but it would be nice if it could be managed within the Qualtrics client.
What problems is the product solving and how is that benefiting you?
Primarily, we use surveys out of Qualtrics for transactional surveys at the end of various types of engagements between the customer and our company. This includes TechSupport tickets, Account Manager quarterly reviews, Professional Services Engagements, etc.
We also leverage Qualtrics to facilitate account temperature and CES surveys on a yearly basis. The integration with our Marketo platform makes this seamless and incredibly easy to do.
We also leverage Qualtrics to facilitate account temperature and CES surveys on a yearly basis. The integration with our Marketo platform makes this seamless and incredibly easy to do.
Recommendations to others considering the product:
Do it! it's an incredible product!
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Awesome customer experience
What do you like best about the product?
Easy to understand and easy to work with. Make it "simple" for folks who don't specialize in this on a daily basis
What do you dislike about the product?
Nothing really to say that I didn't like about the experience.
What problems is the product solving and how is that benefiting you?
We are getting the bullying surveys set up for all of our schools (we have 26 building locations).
Amazing onboarding process
What do you like best about the product?
We struggle with technology integrations as a whole, and made it clear we would like handholding through the implementation process. Qualtrics has gone above and beyond to answer any and all questions (even the most ridiculous ones).
What do you dislike about the product?
Our onboarding team has been so great, that we mostly dislike going back to relay our internal struggles which may throw off their timelines for us - we don't want to disappoint them or be a hassle!
What problems is the product solving and how is that benefiting you?
Total validation in closing the loops with our customers. We see drop off and we don't know why, we're excited to finally get some of our questions answered in a non-invasive way.
Amazing features, impeccable service
What do you like best about the product?
I love how easy it is to set up, manage and understand. We have used this specifically to measure NPS scores amongst our clients and it has been a critical new tool for us.
What do you dislike about the product?
I have yet to find a downside to using Qualtrics, their staff and teams are easily accessible accompanied with advanced forums and help tools it's really an inclusive, easy to use software
What problems is the product solving and how is that benefiting you?
We weren't necessarily problem solving with Qualtrics, instead, we were filling in information that was missing about customers, we had never measured NPS before so it has become a yearly initiative that helps us to drive programs and better understand our customers
Strong Survey Platform With Growing Potential in Analytics
What do you like best about the product?
I like the self-service aspect where my team controls everything we create and can make updates in real-time as we see fit.
What do you dislike about the product?
The text analytics capabilities are limited and some of the analytics/reporting could be expanded.
What problems is the product solving and how is that benefiting you?
We're getting real-time feedback from customers on how to improve their experience and we're able to identify customers that we need to proactively reach out to.
Recommendations to others considering the product:
Make sure you have resources and a dedicated team to manage your program.
Great product
What do you like best about the product?
They are a great product that does so much and easy to use.
What do you dislike about the product?
When they have technical difficulties I get stuck and don't like that.
What problems is the product solving and how is that benefiting you?
Doing our own surveys
Amazing high tech which makes my workload easier to manage
What do you like best about the product?
All the information entered is automatically driven to charts and easy access data.
What do you dislike about the product?
Want to learn more and more quickly, but takes time to learn and practice. Need additional training to improve quality work
What problems is the product solving and how is that benefiting you?
The data and information is kept and no need to save any paperwork. Parents have access to data for easy access
Recommendations to others considering the product:
I would definitely recommend! Great experience and makes my work easier to manage.
Everything you need for asking users feedback and more
What do you like best about the product?
Qualtrics feedback has an extensive customization capability, customize the look and feel to match your company branding, set up custom questions, button design, forwarding of feedback and capturing users browser and location. I really like how you can add your own CSS and HTML to the form style and customize the design to make it pixel perfect.
What do you dislike about the product?
With the extensive customization capabilities, it also becomes extremely complex. Because Qualtrics offers so much, it because overly cumbersome and not easy to use behind the scene. If you don't use the system on daily basis, you will complete forget the system, because it's so complex. Perhaps a simpler version should be available that does not require hours of training and is more user friendly.
Would also like a way to capture a screenshot of the web page the customer is providing their feedback, as part of the form response. Often, we cant tell what issue customer had because we cannot reproduce it.
Would also like a way to capture a screenshot of the web page the customer is providing their feedback, as part of the form response. Often, we cant tell what issue customer had because we cannot reproduce it.
What problems is the product solving and how is that benefiting you?
Customer feedback is helping us push new features and fix production issues that we might not be aware of. For example, we have been asking for our stakeholders to upload good quality product images for a long time. They don't listen to us. Now we are hearing this straight from our customers through the Qualtrics feedback form, which is great! And is helping us have more leverage to get better image on our website!
Recommendations to others considering the product:
If you are looking for a system that have it all, Qualtrics is it! It will meet all your needs and more !
Great tool with many built in utilities
What do you like best about the product?
It's a great all-in-one tool. It has the ability to create easy-to-use surveys that look great, deploy those surveys in a number of ways and to do analysis automatically as the data comes in.
What do you dislike about the product?
I wish the API output was easier to work with.
What problems is the product solving and how is that benefiting you?
NPS, eNPS, Proper analysis on that data, better and more accurate deployment of surveys
Great Customer Service
What do you like best about the product?
Instead of giving me the "quick fix" workaround on the phone. The service rep took the time to look into what the issue was with our data integration.
What do you dislike about the product?
Nothing that I can think of - great experience!
What problems is the product solving and how is that benefiting you?
They helped me figure out why certain filters were not working within the dashboards I had created.
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