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Amazing features, impeccable service
What do you like best about the product?
I love how easy it is to set up, manage and understand. We have used this specifically to measure NPS scores amongst our clients and it has been a critical new tool for us.
What do you dislike about the product?
I have yet to find a downside to using Qualtrics, their staff and teams are easily accessible accompanied with advanced forums and help tools it's really an inclusive, easy to use software
What problems is the product solving and how is that benefiting you?
We weren't necessarily problem solving with Qualtrics, instead, we were filling in information that was missing about customers, we had never measured NPS before so it has become a yearly initiative that helps us to drive programs and better understand our customers
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Strong Survey Platform With Growing Potential in Analytics
What do you like best about the product?
I like the self-service aspect where my team controls everything we create and can make updates in real-time as we see fit.
What do you dislike about the product?
The text analytics capabilities are limited and some of the analytics/reporting could be expanded.
What problems is the product solving and how is that benefiting you?
We're getting real-time feedback from customers on how to improve their experience and we're able to identify customers that we need to proactively reach out to.
Recommendations to others considering the product:
Make sure you have resources and a dedicated team to manage your program.
Great product
What do you like best about the product?
They are a great product that does so much and easy to use.
What do you dislike about the product?
When they have technical difficulties I get stuck and don't like that.
What problems is the product solving and how is that benefiting you?
Doing our own surveys
Amazing high tech which makes my workload easier to manage
What do you like best about the product?
All the information entered is automatically driven to charts and easy access data.
What do you dislike about the product?
Want to learn more and more quickly, but takes time to learn and practice. Need additional training to improve quality work
What problems is the product solving and how is that benefiting you?
The data and information is kept and no need to save any paperwork. Parents have access to data for easy access
Recommendations to others considering the product:
I would definitely recommend! Great experience and makes my work easier to manage.
Everything you need for asking users feedback and more
What do you like best about the product?
Qualtrics feedback has an extensive customization capability, customize the look and feel to match your company branding, set up custom questions, button design, forwarding of feedback and capturing users browser and location. I really like how you can add your own CSS and HTML to the form style and customize the design to make it pixel perfect.
What do you dislike about the product?
With the extensive customization capabilities, it also becomes extremely complex. Because Qualtrics offers so much, it because overly cumbersome and not easy to use behind the scene. If you don't use the system on daily basis, you will complete forget the system, because it's so complex. Perhaps a simpler version should be available that does not require hours of training and is more user friendly.
Would also like a way to capture a screenshot of the web page the customer is providing their feedback, as part of the form response. Often, we cant tell what issue customer had because we cannot reproduce it.
Would also like a way to capture a screenshot of the web page the customer is providing their feedback, as part of the form response. Often, we cant tell what issue customer had because we cannot reproduce it.
What problems is the product solving and how is that benefiting you?
Customer feedback is helping us push new features and fix production issues that we might not be aware of. For example, we have been asking for our stakeholders to upload good quality product images for a long time. They don't listen to us. Now we are hearing this straight from our customers through the Qualtrics feedback form, which is great! And is helping us have more leverage to get better image on our website!
Recommendations to others considering the product:
If you are looking for a system that have it all, Qualtrics is it! It will meet all your needs and more !
Great tool with many built in utilities
What do you like best about the product?
It's a great all-in-one tool. It has the ability to create easy-to-use surveys that look great, deploy those surveys in a number of ways and to do analysis automatically as the data comes in.
What do you dislike about the product?
I wish the API output was easier to work with.
What problems is the product solving and how is that benefiting you?
NPS, eNPS, Proper analysis on that data, better and more accurate deployment of surveys
Great Customer Service
What do you like best about the product?
Instead of giving me the "quick fix" workaround on the phone. The service rep took the time to look into what the issue was with our data integration.
What do you dislike about the product?
Nothing that I can think of - great experience!
What problems is the product solving and how is that benefiting you?
They helped me figure out why certain filters were not working within the dashboards I had created.
Good service
What do you like best about the product?
Our Qualtrics team is very responsive to our needs and does their best to accommodate us.
What do you dislike about the product?
I'd like for the data on the backend to be a bit more normalized. It can be hard to get desired results sometimes due to how the data is structured.
What problems is the product solving and how is that benefiting you?
Improving out CX, but specifically helping to improve our product design process!
Qualtrics does the job, but could use some updates
What do you like best about the product?
Having all my data in one place. Being able to send surveys and analyze data in an efficient manner.
What do you dislike about the product?
The interfacing is clunky and hard to learn for a first timer. Creating surveys is easy, but drafting messages with embedded questions and setting up distributions takes more time than it should. Overall, it needs some updates. The look and fee is very outdated and generating reports based on the data found is not up to par with other applications. I'd also like a more customizable experience when sending emails to participants, right now it looks a little unprofessional.
What problems is the product solving and how is that benefiting you?
None
User Friendly
What do you like best about the product?
With being a new user to Qualtrics, the Help button has been the easiest to use and navigate of any program I have ever used. When I type in help questions in the search bar, I get information that is related to the task I am working on. The basecamp tutorial videos are short, to the point, and very helpful!
What do you dislike about the product?
I haven't noticed any downsides. It's a big program, so it takes a while to learn how to use it to it's potential.
What problems is the product solving and how is that benefiting you?
Qualtrics is being used by agency to send out satisfaction surveys in our multiple programs. This has allowed our clients to feel heard and get a timely follow-up contact, if they request a call.
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