Qualtrics
Qualtrics LLCReviews from AWS customer
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Qualtrics for NPS Scores
What do you like best about the product?
Qualtrics customer service has always been helpful as they have provided great feedback. We use Qualtrics to send our NPS survey along with CSAT questions.
What do you dislike about the product?
I would like a feature to not only dedup on two fields in the directory, but be able to group by on records and delete duplicates at one time. Right now, a duplicate record appends to the directory if it does not match the de-dupping category.
What problems is the product solving and how is that benefiting you?
We have received so much feedback from our customers through the Qualtrics platform. Through the vocalize platform, we are able to predict our NPS score before the end of the month.
Recommendations to others considering the product:
I would recommend to get an experienced Qualtrics rep on site to implement.
Qualtrics: Product is good for the price; Service and Support are PAINFUL
What do you like best about the product?
The price. Qualtrics was priced, with implementation services, at half the price of competitors. I have implemented research and feedback programs on several different platforms. Using Qualtrics, you can create an impressive array of feedback programs quickly with decent dashboards and analytics in a self-serve model. However....
What do you dislike about the product?
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies the platform in RFP responses and demos. Support and Service are profoundly painful and the service partner we were forced to use was clearly learning the platform along side us. The support site lists only the most basic of information and support center assistance is hit-or-miss depending on the agent you get. Example: I am challenged to get decent response rate information on my surveys, which should not be a problem. Knowledge about implementing SSO, SMTP, SFTP, and Salesforce integrations is is lacking, forcing an iteration through incorrect or partial answers. Bottom line: if you get this platform either demand (and pay for) a highly qualified implementation partner or expect a steep and painful learning curve. If we had done that, the price point would have been on par with other vendors and we likely would have made a different choice.
What problems is the product solving and how is that benefiting you?
We are implementing fairly standard feedback programs....NPS, Support CSat, Events-based smiley sheets, Before/After comparisons, etc..
Recommendations to others considering the product:
If your results are important to the business, you are trending results over time, and/or you have more than one research or feedback program; get qualified assistance from a resource who has extensive experience on Qualtrics, especially using transaction embedded data in Automations plus any areas of integration, like Salesforce, SSO, SMPT, SFTP, etc.. You will also need access to Java scripting or similar skills for some basic functionality. Be prepared to implement their APIs. That will save you a lot of headaches.
Qualtrics makes it simple
What do you like best about the product?
Simplicity and ease of use. Makes research projects easier to understand for the non-researcher.
What do you dislike about the product?
Somethings are too basic. For a more advanced researchers simple things like stat testing in dashboards for example can not be done. There are work arounds but the basic functionality isn't there.
What problems is the product solving and how is that benefiting you?
Customer retention, customer satisfaction and brand tracking
Recommendations to others considering the product:
Good software for the novice researcher. Some features are lacking for more advanced researchers.
Qualtrics Review
What do you like best about the product?
I like that the software is uniform across our organization and that I can personalize links
What do you dislike about the product?
Understanding how to pull data and read information in a practical way is challenging
What problems is the product solving and how is that benefiting you?
Improving team feedback. Convenient for recruiting students for participating
True enterprise-class survey tool
What do you like best about the product?
A TON of functionality / options to capture survey information. One instance - they have a number of great options for "site intercept" , to capture website feedback on websites. I've worked with tools in the past (namely ForeSee) that have a 'one-size-fits-all' approach, which simply doesn't work.
What do you dislike about the product?
The interface is slightly confusing, deceptively so because it has a very polished look. For instance, the right-hand top utility nav contains "Library", but (once clicked) there is a separate nav in top-left that displays the various libraries ... not immediately apparent.
What problems is the product solving and how is that benefiting you?
NPS and Voice of Customer capture
Working with Account Executive
What do you like best about the product?
I don't think there was anything. It was a very hard transition with little support to start.
What do you dislike about the product?
Lots of trouble with account transfer. Lots of miscommunication and lake of explanation.
What problems is the product solving and how is that benefiting you?
Dashboard problems from transfer
Quality Feedback
What do you like best about the product?
What I like best about the Qualtrics platform is that is provides a quality and actionable feedback for myself and my division to use to improve the guest experience.
What do you dislike about the product?
What I dislike about the Qualtrics platform is that I wish there were more analytics widgets to help provide complex and cross analysis.
What problems is the product solving and how is that benefiting you?
Since we are in the entertainment the feedback from our surveys help improve venue entry, food & beverage, security screening, merchandise and guest services. This helps cut down line waits and improve food and beverage choices to name a few.
Very good survey data collection tool, but too expensive for our purposes
What do you like best about the product?
The number of features and reporting tools are very helpful for gaining accurate data. Website pop out surveys are useful, but not obstructive. great for making quick announcements across platforms such as desktop, or mobile devices, and conducting surveys at any digital point of contact with our store.
What do you dislike about the product?
because of all of the features, it is less intuitive and required more training to master. we had to attend several weeks of training to become proficient with the software. it was very expensive to implement, and Survey Monkey offers similar tools for our purposes for considerably less money.
What problems is the product solving and how is that benefiting you?
the quality of Customer service regarding our website and online shopping experience has improved. we've gained a better understanding of customer wants and needs and experiences due to the surveys that we send out after transactions and general interactions.
Recommendations to others considering the product:
Examine the price and compare your needs,
Questions Answered
What do you like best about the product?
The pre-written questions, survey templates, and an amazing array of analyses make using Qualtrics to understand and support our customers super easy.
What do you dislike about the product?
It's a huge application, and it's not always intuitive. I dislike spending time looking for features that aren't where I would expect to find them -- especially features that change location depending on where you are in the app.
What problems is the product solving and how is that benefiting you?
We have long lacked insights into our clients, and Qualtrics is helping us get those insights clarified and on the table for our use.
Recommendations to others considering the product:
Give yourself time to learn the tool before you try to use it in production. It's easy to make a mess of things if you don't know what you're doing, but it's really hard to clean up the mess once it's made.
Upgraded to Qualtrics and happy since
What do you like best about the product?
We're excited to use the Salesforce Integration abilities to trigger various surveys off a variety of different methods. The dashboards and analysis of free form fields are also excellent features that our team has been able to use to drive deeper learning.
What do you dislike about the product?
Some of the documentation could be further expanded. We've had to do some trial and error when it came to adding new fields to existing integrations.
What problems is the product solving and how is that benefiting you?
The
Recommendations to others considering the product:
There is a deep suite of features available to Qualtrics users but be aware that many of them aren't included in the standard edition and will come at extra costs
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