Qualtrics
Qualtrics LLCReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
727 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great tool for data collection
What do you like best about the product?
It has lots of in-built question types which are always helpful to build the survey easily.
What do you dislike about the product?
Lack of Customer support on customization. delay response of customer support.
What problems is the product solving and how is that benefiting you?
As per my experience, moderate level surveys are useful to build in Qualtrics.
Recommendations to others considering the product:
It's quite helpful to analyze the customer data using different inbuilt functionalities i.e.e reports, crosstabs, expert review, etc.
Qualtrics for dummies
What do you like best about the product?
I like that you can create survey questions from scratch
What do you dislike about the product?
the exam was nearly impossible to pass - nothing from the guide was on the exam
What problems is the product solving and how is that benefiting you?
I used it to create dashboards for clients
Qualtrics CX Expert
What do you like best about the product?
I like that it allows me to create dashboards quickly and easily
What do you dislike about the product?
I dislike that the exam was nearly impossible to pass - took 8 tries
What problems is the product solving and how is that benefiting you?
Creating dashboards for nonprofits
Accessible & Reliable
What do you like best about the product?
I have used Qualtrics to create multiple surveys. It is one of the most accessible software programs I have ever used. The design is clear and accurate. Also, you have the option to purchase panels of participants to take surveys and participate in research studies. The panels are also extremely helpful to researchers who need a representative sample.
What do you dislike about the product?
I really like everything about Qualtrics.
What problems is the product solving and how is that benefiting you?
Conducting survey studies
Qualtrics Review (just over 1 year of use)
What do you like best about the product?
What I like most is that there's always someone at Qualtrics to help, whether it's an account rep or support. Plus, the huge library of resources!
What do you dislike about the product?
There are some interface quirks that I don't like, such as...
- search features require exact matches. It would be nice to allow partial matches
- the tool bar in survey builder disappears when I scroll down, so anytime I'm curious about a survey setting, I can't just click, I have to scroll all the way to the top of the survey.
- search features require exact matches. It would be nice to allow partial matches
- the tool bar in survey builder disappears when I scroll down, so anytime I'm curious about a survey setting, I can't just click, I have to scroll all the way to the top of the survey.
What problems is the product solving and how is that benefiting you?
Dispelling myths in the business with user feedback.
Gather product use feedback, future product information, conduct analysis for future products, gather ongoing GDPR requirement inputs from users
Gather product use feedback, future product information, conduct analysis for future products, gather ongoing GDPR requirement inputs from users
Qualtrics CX
What do you like best about the product?
The ability to design survey/dashboard/analytics for insights
What do you dislike about the product?
The difficulty to create something more complex
What problems is the product solving and how is that benefiting you?
To leverage CX experiences to grow market and wallet share
Recommendations to others considering the product:
Dedicate an implementation team and a dedicated platform resource for ongoing management of platform
Efficient survey platform
What do you like best about the product?
Qualtrics is extremely user friendly, allowed easy data mining.
What do you dislike about the product?
downloading formats were difficult at times.
What problems is the product solving and how is that benefiting you?
Qualtrics has allowed us to get better data for our various research projects.
Been a great partnership with Qualtrics
What do you like best about the product?
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
What do you dislike about the product?
The support engineer assigned to us for implementation was more concerned about quickly checking off to-dos than making sure we knew how to use the project. Getting the automated data connections for daily distributions was also a difficult process. We ended up using an FTP over the API to keep a partition between our server and Qualtrics.
What problems is the product solving and how is that benefiting you?
We have 9 automated surveys running on a daily basis that allow us to keep a pulse on how our customers feel about service, new products, and processes. The tool has allowed our Executive team to make faster decisions on the Customer Experience.
Recommendations to others considering the product:
Make sure to take your time on implementation, especially during the file transfer process.
Very flexible tool now with a range of support options
What do you like best about the product?
Qualtrics is great as both a tool and an organization. They have hired top talent and built out their product suite rapidly. The tool is very flexible, and I appreciate we can heavily customize rules, logic, program design, dashboards, etc. ourselves as well as outsource to Qualtrics when we don't have the internal resources or expertise. The recent focus on holistic CX program design and management vs. just CX survey software is a welcome one.
What do you dislike about the product?
I would love for more powerful admin tools as well as better pre-built use cases (for example, what does a good call center agent-level dashboard look and act like vs. starting from scratch). I want to leverage the power of their impressive client list more.
What problems is the product solving and how is that benefiting you?
We have streamlined more than 100 customer experience surveys to just a handful of core ones that run in 25+ countries worldwide with real-time alerts and dashboards. We've really accelerated the pace of customer insights and enabled better action in response to customer feedback.
Recommendations to others considering the product:
Don't sell yourself short on their support options (consulting teams, Technical Account Managers, etc.). The software is good, but software will only take you so far. I'd really suggest considering all internal, Qualtrics, and partner resources required to get full value out of this tool.
Valuable Feedback
What do you like best about the product?
I could use it to get both continuous and non-continuous data on how we could improve our software
What do you dislike about the product?
The only bad thing is that it is quite expensive but for an SAP product, it's quite fair
What problems is the product solving and how is that benefiting you?
Just getting feedback on what people think on the websites that I design for my clients
Recommendations to others considering the product:
Their customer service is extremely great and if you need any help whatsoever will even go to the extent of making a YouTube video to show how to solve your problem
showing 291 - 300