Qualtrics
Qualtrics LLCReviews from AWS customer
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Easy to gather feedback
What do you like best about the product?
So easy to gather feedback from the customers during their jurney. Ability to find intercepts and reviews and ratings. Helpful with getting feedback on customer behavior.
What do you dislike about the product?
Did not really experience anything to dislike.
What problems is the product solving and how is that benefiting you?
Customer journey identification and reviews. Easy to manage reviews and organize.
Recommendations to others considering the product:
Do not hesitate to get the product. The price is awesome and it really pays off.
Amazing Product and Customer Facing Experience
What do you like best about the product?
- Cost
- Functionality
- Accessibility
- Collaborative nature
- Functionality
- Accessibility
- Collaborative nature
What do you dislike about the product?
- Bugs/glitchy at times
- Different user experience for different operating systems I've found
- Different user experience for different operating systems I've found
What problems is the product solving and how is that benefiting you?
- Improved experience and transparency
Recommendations to others considering the product:
- Use the tutorials that they offer
- Don't hesitate to reach out to support, they are very nice and easy to work with
- Don't hesitate to reach out to support, they are very nice and easy to work with
A platform of social analytics for market leaders.
What do you like best about the product?
Out of the case, Clarabridge has amount of decent algos (algorithms) for labeling distinctive remarks with commonly exact positive/negative/impartial feelings. This gives the client a moment to be perceivable into the client's impression of the foundation and a comprehension of what was driving the NPS is, an ability you might not have previously. It's likewise a speedy and simple approach to turn up essential dashboards. The degree of administration clients get is additionally extraordinary, as Clarabridge is consistently receptive to the client's necessities. They have additionally come nearby to convey some truly supportive bits of preparing for the group. Measurement tools are very useful for reports. Having the option to assign a label makes reference to for reports and see what is on trends. The way that the client's email field was added so we can without much of a stretch quest a similar area for looking into a record is really great.
What do you dislike about the product?
The tools have next to no adaptability in its dashboarding ability, so the clients at last need to utilize different devices for introducing experiences to their partners. The clients likewise will see some dormancy when there is an excess of information. Interestingly, since the tool isn't generally received over the business, it's not really transferrable expertise. There should be a greater need of being stable inside the connecting of our framework ZenDesk ticketing framework. Too much of the time, the little spaceship keeps springing up and saying error. More work should be done with the goal that a smooth transition is constantly connected.
What problems is the product solving and how is that benefiting you?
Clarabridge Engage is because of certain work with the group to guarantee your experience is modified to your profession and needs, there is such a huge amount of potential to every single circumstance
Qualtrics is the platform for customer obsessed companies.
What do you like best about the product?
Simple, nimble and user friendly platform. Best support team ever. Comprehensive product documentation. Has the best capabilities and culture. It helps you build a customer centric culture in your organisation.
What do you dislike about the product?
Everything about Qualtrics and its platform is good.
What problems is the product solving and how is that benefiting you?
Customer journey mapping. Identifying customer's pain points in the support experience.
Qualtrics has helped us improve our customer support and experience satisfaction levels.
Qualtrics has helped us improve our customer support and experience satisfaction levels.
Recommendations to others considering the product:
Go for it.
Support Staff are incredible but...
What do you like best about the product?
The system itself is very intuitive and where you do fall into stumbling blocks they really do have first class support.
What do you dislike about the product?
It is a little overkill.... there are a lot of whistles and bells that you simply don’t need. At the same time survey monkey is too simple so you have to be the judge.
What problems is the product solving and how is that benefiting you?
Understanding our NPS and making adjusting off the back of it.
A very flexible customer experience management solution
What do you like best about the product?
The ability to be able to self serve for the majority of developments is great. Small changes are quick to make and can be completed without any tech or coding skills.
What do you dislike about the product?
Lots of updates are always being released and its not always the easiest to find out about these.
What problems is the product solving and how is that benefiting you?
Collecting feedback from customers and surfacing the data in a way that allows action to be takes easily and quickly.
Real-time touchpoint-specific insight to take action.
What do you like best about the product?
How easy is to create and launch a survey, and the dashboards. I find very helpful the follow up process, we can talk to customers, have a more detailed feedback for their pain point and act on it. We can also identify patterns that can be solved.
What do you dislike about the product?
I don't have a detailed dashboard for follow up tickets, it is very important for our close the loop management.
What problems is the product solving and how is that benefiting you?
Being able to have multiple surveys running at the same time, before Qualtrics we didn't have the capacity to do so. Also new product sales to promoters, we have helped increase our sales.
shalini
What do you like best about the product?
User interface ,easy to use and text size
What do you dislike about the product?
color and that does not fit in one screen
What problems is the product solving and how is that benefiting you?
mostly the requirements of customer so that brand have those facilities
Recommendations to others considering the product:
best till now
Valuable software for improving business and customer experience
What do you like best about the product?
I like that it integrates many features to allow you to manage your customer's experiences and provide better overall service.
What do you dislike about the product?
I've run into a few things that you can't do within Qualtrics. The help line is very useful and always tells me when there is something they don't have functionality for. It's minimal - but the features i does have are excellent.
What problems is the product solving and how is that benefiting you?
We've used it for online registration, customer satisfaction, needs assessment, and many other services.
Qualtrics Customer Experience
What do you like best about the product?
Qualtrics Customer Experience makes it super easy to monitor, respond, and improve customer processes based on survey feedback.
What do you dislike about the product?
Implementation was complex and time consuming.
What problems is the product solving and how is that benefiting you?
Adoption and expansion of product by customers. We were able to discover issues early in customers’ journey so they could realize the benefits making it easy expand to other departments.
Recommendations to others considering the product:
Purchase premium support
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