Qualtrics
Qualtrics LLCReviews from AWS customer
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Go for it, if its the only option you have in town!!!
What do you like best about the product?
It has good AI capabilities, but that's about it; nothing else is great.. no service mindset, still running the old-school on-premise software | hardware professional services model.
What do you dislike about the product?
Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork.
The implementation took 6 months, and nicked dime for managed services started beginning month # 7 .. we are in month number 9 of the first year and still don't have any review yet by executives of Clarabridge nor anybody other than IM EM.
For every single survey, I have to pay them for building connectors and then spend time on product models.. seriously, in the age of startups coming left and right. I hope someone will tackle this problem and develop a more customer-friendly solution for enterprises in need of a good VOC tool.
The implementation took 6 months, and nicked dime for managed services started beginning month # 7 .. we are in month number 9 of the first year and still don't have any review yet by executives of Clarabridge nor anybody other than IM EM.
For every single survey, I have to pay them for building connectors and then spend time on product models.. seriously, in the age of startups coming left and right. I hope someone will tackle this problem and develop a more customer-friendly solution for enterprises in need of a good VOC tool.
What problems is the product solving and how is that benefiting you?
Indirect and direct data sources feedback into a single source of customer feedback. Bring disparate data sources into a single system for VOC. Democratizing access to VOC data.
Recommendations to others considering the product:
Avoid if you can; dont fall into the trap of AI. Other upcoming options might be better. Or you can save money and hire data scientists to build something, run for a year, and then go with it.
Easy to use and efficient
What do you like best about the product?
Interface is easy to use and see and help us to work more efficiently
What do you dislike about the product?
Need to work on look and feel to make it look more pleasing
What problems is the product solving and how is that benefiting you?
Getting the desired data to solve daily problems
Recommendations to others considering the product:
You can definitely use it for better functioning of your work
Great and easy to use cloud service with a few workarounds
What do you like best about the product?
The simple and clear layout with flexible options to build a survey. User were able to complete their responses in a simple and easy manner.
What do you dislike about the product?
The coversome workflow to manage users and results. This can be made easier by having a simple administration menu.
What problems is the product solving and how is that benefiting you?
Gathering information from their expectations with our online learning environment. This has enabled us to develop on our current process and look and feel.
Recommendations to others considering the product:
Look at the setup and review the list of requirements from your institution and make sure these are in line with what Qualtrics is able to deliver.
Overall good experience
What do you like best about the product?
Customer Support is supportive. They understand and provide the best available solution.
What do you dislike about the product?
Sometimes the platform is buggy. No way to resolve the issues and have to contact support.
What problems is the product solving and how is that benefiting you?
I was involved in implementing customer feedback surveys.
Good tool for user research
What do you like best about the product?
Build with e-commerce sites in mind
High versatility and branching logic with variables
Supports multiple languages
Customer support
Templating
High versatility and branching logic with variables
Supports multiple languages
Customer support
Templating
What do you dislike about the product?
Long learning curve
No built in support for Google Analytics
No built in support for Google Analytics
What problems is the product solving and how is that benefiting you?
I was trying to build customer questionnaire or assessment tool. Qualtrics doesn't have ready made solution for that so it was highly customized build.
We benefited from good customer support which was able to guide us from our Excel spreadsheet mockup to working solution.
We benefited from good customer support which was able to guide us from our Excel spreadsheet mockup to working solution.
Recommendations to others considering the product:
Consider your projects needs VS Qualtrics features. I believe it's one the most robust tools out there but your product requirements need to be considered.
Obsessed with Qualtrics, have already recommended to teams on other organisations
What do you like best about the product?
It's super user-friendly. I love the new survey builder. The added function of drag-and-drop was SO necessary. Also, since the toolbar shows me all my options in one view, it spares me from missing things on my checklist. E.g. There are times when I forget to add display logic but seeing the display logic button reminds me to add it to the question.
What do you dislike about the product?
TextIQ takes very long to load. 'Reports' is unusable. It won't load, the display glitches, I've never be able to successfully use it. I do know teammates who manage to work with it but not without struggle.
What problems is the product solving and how is that benefiting you?
It is central to my organization's data collection and analysis process. TextIQ has been a boon in decreasing the amount of time it takes to qual-code a data set in Excel.
Recommendations
What do you like best about the product?
Customized View of Dashboard
And Different Advance Analysis Options
And Different Advance Analysis Options
What do you dislike about the product?
All is fine but there should be option of selecting respondents as well for customized personal research without hirinany agency
What problems is the product solving and how is that benefiting you?
Getting customer experience on our mobile application products to make them improve vis a vis competition
Recommendations to others considering the product:
Easy to use and can get all type of data on 1 click
Effective
What do you like best about the product?
It is easy to use and to analyze data..
What do you dislike about the product?
I could be more pretty. But I really like it, so I have not much to say.
What problems is the product solving and how is that benefiting you?
Opinions reached
Recommendations to others considering the product:
Just use it. You will get use it quickly.
Good
What do you like best about the product?
As customer experience it's nice obviously
What do you dislike about the product?
It's good there is nothing I can say not good.but yea if possible we can add more features
What problems is the product solving and how is that benefiting you?
Okay I used to create survey as per design.i have created so many. It's all default the design options
Best survey software available as of 2021
What do you like best about the product?
What I like most is how easy to use it is
What do you dislike about the product?
Nothing comes to mind but it could be made better by improving the aesthetics of the interface which looks dated in my opinion
What problems is the product solving and how is that benefiting you?
I used it for several projects whilst in university and I couldn't find any other software that allowed me to do what it did.
Recommendations to others considering the product:
It may look confusing at first but it's very easy once you play around with it
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