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A complete market research solution in one platform
What do you like best about the product?
Easy to program surveys and analyze the data.
What do you dislike about the product?
I don't like waiting for the changes to the surveys to "publish" and all my changes don't always show up! Changes to surveys should be immediate.
What problems is the product solving and how is that benefiting you?
Allows our company to easily collect market research data from our audiences or our partner panels, analyze it, and present the findings - all from one platform.
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An easy-to-use survey tool with many integrations & features for new & mature programs
What do you like best about the product?
The ease of survey and dashboard creation, the admin platform/features, and data collection/storage flexibility. Whether you want to deploy surveys via the web, email campaigns, static links (where you can still add embedded data or "customer unique" variables to track respondents), or from within your product/platform, Qualtrics has a way to make it happen.
What do you dislike about the product?
While I like the flexibility of data tracking and collection, it allows for a LOT of messy data if you don't set standard embedded data values from the beginning. For example, if I want to track a customer ID in every survey, but I've typed as "customer_id", "Customer_ID", "Customer_Id" as the embedded data field in different surveys, those will all be captured as separate values. There are ways in the Directory to clean up this data, but not in the Survey Data itself. I wish Qualtrics had the ability to limit variations of certain embedded data values.
What problems is the product solving and how is that benefiting you?
Qualtrics gives us survey flexibility for a complex VOC program; we have over 80 surveys (each with a dashboard) that our small team of 3 manages for our 4k employee global company. We have 10+ products with surveys across the key customer touch-points. Qualtrics makes it easy to manage, set up, and perform analytics on all our surveys. Add on the ability to set up Qualtrics alerts (when any work flows fail & when response volumes significantly increase/decrease for a survey), and you have a rebust, easy to manage, all-in-1 survey, analytics, and Voice of the Customer platform.
Works great when it does, but frustratingly limited
What do you like best about the product?
Basic dashboarding and reporting are quick and easy to set up, TextiQ saves a ton of time and creates opportunity for new insights. Sharing dashboards with user roles also a huge plus for data management.
What do you dislike about the product?
Dashboard widgets are very limited in practice, often requiring us to come up with workarounds to suit our use-case. Limits on data volume and cardinality is also a huge bottleneck as our survey performance has improved. No username column being present when exporting dashboard user lists is also a huge risk (because we have to match them ourselves before importing back).
What problems is the product solving and how is that benefiting you?
Providing personalised dashboards to staff at large scale. Roles are (generally) easy to maintain and understand. Benefits our organisation by allowing staff to focus on their performance and opportunities for improvement.
Qualtrics Customer Experience has never been this easy.
What do you like best about the product?
Data needed are captured with accuracy and even includes even the tiniest detail.
What do you dislike about the product?
I can say that they could improve by adding more options to navigate the site.
What problems is the product solving and how is that benefiting you?
Qualtrics Customer Experience easest my work as an analyst by collecting the data gathered from the production.
The best experience management platform
What do you like best about the product?
Qualtrics is really easy to use, you can find a lot of content online regarding to the platform configuration, also, if you are trying to design a customer experience program you can get all the support from the qualtrics team and its partners.
Is going beyond surveying people, is about understanding that feedback using powerful tools as textiq
Is going beyond surveying people, is about understanding that feedback using powerful tools as textiq
What do you dislike about the product?
I don´t dislike, but I think that the platform has so much boundaries and functionallities that enabling the users, the roles and permissions could be a little bit complex in terms of understanding each kind of permission.
What problems is the product solving and how is that benefiting you?
Having all the customer feedback in one place, desingning surveys, having the contacts, segments, messages, alerts, dashboards, analytics tools, everything!!! You can have a really good governance about your data and connect with other platforms like CRMs
Great experience
What do you like best about the product?
The way questions can be fed in to get the required feedback makes the platform best to get what the organization are looking to get insights out of inputs
What do you dislike about the product?
Drag and drop question is difficult to display in dashboard as shown in inbuilt reports of the platform.
What problems is the product solving and how is that benefiting you?
Customers are able to identify the issues by collecting the feedback on their platforms which is giving the actions of needed to take which also allows to provide better ideas to provide better implementation
Robust surveying and researching tool, but expensive
What do you like best about the product?
Qualtrics has a plethora of surveying tools that are easy to use and implement, such as conjoint and pricing studies. They also have very easy-to-use dashboarding capabilities. It's easy to set up and customize dashboards how you like them,
What do you dislike about the product?
Qualtrics is expensive and sometimes they try to sell you on more add-ons and features. We prefer getting raw data and doing the analysis and reporting ourselves rather than purchasing their professional services.
What problems is the product solving and how is that benefiting you?
Qualtrics provides robust conjoint and pricing study capabilities that I have not seen many other tools provide.
The best tool to measure your custome rexperience!
What do you like best about the product?
With Qualtrics, you can create digital experiences that make a difference. In an online world, digital experiences are essential to the customer journey and business success. The most effective digital experiences allow customers to quickly complete the tasks they want, such as placing an order, submitting a service request, or paying a bill. With Qualtrics, you can understand how the digital experiences you offer influence the opinions customers have of you to fill experience gaps, create engaging interactions, and create a connection with people that will drive loyalty. Then, with Qualtrics, you can interact with your customers wherever they are, go beyond simple analytics and turn customer feedback into effective interventions. Listen to your customers through the web, mobile app, chat and SMS, and understand how to improve their experience.
What do you dislike about the product?
It is tough to find a thing not working better in this platform. Thanks to Qualtrics, you can:
- Simplify your customers' lives with flawless experiences
- Achieve your goals more efficiently with more effective and relevant content
- Maximize customer adoption and use of new digital products and services with real-time performance insights
- Improve brand perception and ranking in the app store by perfecting the in-app experience
- Simplify your customers' lives with flawless experiences
- Achieve your goals more efficiently with more effective and relevant content
- Maximize customer adoption and use of new digital products and services with real-time performance insights
- Improve brand perception and ranking in the app store by perfecting the in-app experience
What problems is the product solving and how is that benefiting you?
Thanks to Qualtrics, you can:
- Simplify your customers' lives with flawless experiences
- Achieve your goals more efficiently with more effective and relevant content
- Maximize customer adoption and use of new digital products and services with real-time performance insights
- Improve brand perception and ranking in the app store by perfecting the in-app experience
- Simplify your customers' lives with flawless experiences
- Achieve your goals more efficiently with more effective and relevant content
- Maximize customer adoption and use of new digital products and services with real-time performance insights
- Improve brand perception and ranking in the app store by perfecting the in-app experience
Powerful but Overwhelming
What do you like best about the product?
Qualtrics is super powerful with a lot of customizations available, you can set it up in any way that works for your organization. The qualtrics support pages are also very helpful and cover a lot of topics.
What do you dislike about the product?
It is expensive, and learning the platform is quite overwhelming. There is a lot of information to take in. Customer support is also not the best. They try and be helpful, but sometimes they dont understand your questions.
What problems is the product solving and how is that benefiting you?
Our organization is in the process of setting up repeatable processes so qualtrics is very good at allowing you to create templates of projects and then administer them to other groups in the future with minimal updates.
Qualtrics is an innovative platform with very supportive courses and network.
What do you like best about the product?
Qualtrics Customer Experience program helps govern the survey system and generate real-time dashboards.
What do you dislike about the product?
I feel that the platform's support for CSS, HTML and JavaScript is limited. Our team has to work around the survey's display requirements.
What problems is the product solving and how is that benefiting you?
Qualtrics Customer Experience helps us gather X-data through survey programs. Besides, we use the ticket system to close the loops.
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