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Qualtrics offers for good in experience management
What do you like best about the product?
It is a software that provides to do surveys, feedback, using a variety of distribution and result also can be downloaded. It is a secure and can be access any devices.
What do you dislike about the product?
Requires more programming to achieve certain task such as providing a scoring report for a multi section assessment
What problems is the product solving and how is that benefiting you?
There are basic functionality which need to improve, there is need to add more data and results analysis, it also take's time to load the data.
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Market researchers helpful software!
What do you like best about the product?
The customer support is very helpful and responsive when needed. The part about this software is there are a lot of customization involved while using the surveys option. The interface is quite easily understandable.
What do you dislike about the product?
Nothing much to dislike but if needed to answer then I would say for a new user, there should be some tutorial videos to familiarise that includes helpful tips which would ease the process.
What problems is the product solving and how is that benefiting you?
This software is helping us solve the main problem that is customer retention and loyalty. There are multiple surveys to fill which is helpful in increasing our brand awareness.
It is excellent
What do you like best about the product?
It is free of cost and support many dynamic setups
What do you dislike about the product?
It's front end needs to improve like decipher tool also some new question type should also add as in decipher
What problems is the product solving and how is that benefiting you?
They are adding new question types day by day which make better to qualtrics
Engage & Retain Customers with Qualtrics Customer Experience
What do you like best about the product?
Qualtrics Customer Experience connect a wide array of channels and data sources that enables me to better understand our customers.
What do you dislike about the product?
Unavailability of robust ticketing and offline tools although it integrates with external apps and APIs.
What problems is the product solving and how is that benefiting you?
Predictive intelligent analytics tools help uncover patterns and trends of customers in real-time.
Excellent Conversational Analytical Program
What do you like best about the product?
The program is a reasonable platform that collects customer feedback through benchmark and social media engagement, analyze the conversations and offer actionable plan on improving their satisfaction.
Besides, the platform integrates with other existing solution to boost customer happiness.
Besides, the platform integrates with other existing solution to boost customer happiness.
What do you dislike about the product?
The tool is consistent in collecting and managing the insights or concerns that customers bring on board without making any errors.
What problems is the product solving and how is that benefiting you?
This is a branded customer help solution, that takes considerable bites on feedback that customers bring to the company, and proper planning with reliable insights get deployed
The tool offers flexible services and delivers quality and intuitive actions
The tool offers flexible services and delivers quality and intuitive actions
Great client services while sometimes with limited intelligence
What do you like best about the product?
I have used Qualtrics in nearly every company that I worked with, from private to public companies, from customer index to brand trackers. It offers an extensive range of services, and the clients support team are always readily to help.
What do you dislike about the product?
1. If you work in a small company and you youself aren't an expert in the field who knows every step of the way, Qualtrics' advice and services are more generic than tailored to help you solve your specific needs.
2. While you use Qualtrics in multiple departments, minimum cross-team collaborations or result sharing would be leveraged or even proposed. It misses the value of having a company that works for many purposes and functions.
3. While the services and platform are pretty affordable, samples can be extremely pricey, along with any modification fees.
2. While you use Qualtrics in multiple departments, minimum cross-team collaborations or result sharing would be leveraged or even proposed. It misses the value of having a company that works for many purposes and functions.
3. While the services and platform are pretty affordable, samples can be extremely pricey, along with any modification fees.
What problems is the product solving and how is that benefiting you?
The customer experience team are quite flexible with all kinds of requests - from searching for samples, building ad-hoc dashboard, providing quarterly reports, etc.
Great Platform To Use
What do you like best about the product?
Qualtrics helped us to navigate and produce different surveys with ease. When utilizing Qualtrics, we're able to get the best feedback from employees and customers.
What do you dislike about the product?
Qualtrics doesn't have a modern interface. It should be updated to provide a new look and more features with it. I want to be able to make even better and more comprehensive surveys.
What problems is the product solving and how is that benefiting you?
Qualtrics helped us craft quality surveys as well as provide us with excellent customer service.
Great Results
What do you like best about the product?
That I am able to pull the data into an excel format to filter and sort as needed.
What do you dislike about the product?
Numbering is not quite right if you delete a question.
What problems is the product solving and how is that benefiting you?
They were able to provide us solutions on how to troubleshoot some errors we were receiving.
The customer support was very helpful and efficient.
What do you like best about the product?
The customer service was very quick to respond to my inquiry.
What do you dislike about the product?
There was no downside to the customer support.
What problems is the product solving and how is that benefiting you?
I was unable to preview one of my surveys, so I submitted a ticket to see what the issue was.
Responsive and Helpful
What do you like best about the product?
The quickness of the response and the helpfulness of the customer experience staff was amazing!
What do you dislike about the product?
There was nothing in particular I disliked.
What problems is the product solving and how is that benefiting you?
Solving my technical issues for distributing a survey via qualtrics.
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