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I have used Qualtrics Customer Experience for 2 years now and it's fun using it.
What do you like best about the product?
What i like most about it is usability, flexibility and accessibility. The interface is quite easy to learn and understand so no training is needed. It collects customer feedback through social media engagement, analyze the conversation and offer actionable plan on improving their satisfaction since satisfaction of our customers is vital.
What do you dislike about the product?
Qualtrics Customer Experience makes no errors so nothing at the moment to highlight as a dislike about it.
What problems is the product solving and how is that benefiting you?
The customer support team are always ready to help you when you need help,and it offers an extensive range of services. It is easy and straightforward to implement, set up and use.
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Qualtrics Customer Experience is the best option.
What do you like best about the product?
We needed a software that will allow us to our customer experience and Qualtrics Customer Experience is the real deal. I like the ability to send reminders to customers and it integrates with other platforms seamlessly. The interface is nice, very easy to navigate through.
What do you dislike about the product?
Only customization which can be a little bit tricky sometimes. Nothing much to dislike.
What problems is the product solving and how is that benefiting you?
I like how it sends automated recommendation actions which help to improve customer experience and their customer service is excellent, they will help you in creating the best platform. Additionally, Qualtrics Customer Experience is secure and also it can be accessed from any device.
Consultant
What do you like best about the product?
I like that it is really a one stop shop and able to manage the whole customer experience from start to end.
What do you dislike about the product?
It is a pretty agile software and tracks customer experience so it has somewhat of tunnel vision at times
What problems is the product solving and how is that benefiting you?
Monitoring and improving the customer journey from beginning to end
Encourages engagement and connections with customers
What do you like best about the product?
This tool is valued as a solution to the collection of information related to customers, but in general the tool goes much further and is one of the systems that I like the most to even create successful commercial campaigns, it allows from analyzing trends such as management of projects linked to customer requirements, it is an easy to implement tool that has customizable functions in the organization
What do you dislike about the product?
I have no problems because the tool encourages communication with clients without being a complicated tool, its functions for professionals are usually understandable
What problems is the product solving and how is that benefiting you?
Collects the client's history so that when it comes to making offers, they are more customizable to the type of client with whom you work; its functions even allow you to manage rewards without being a tremendous prior advice tool; it certainly allows for customer complaints such as help them
Actionable Insights about customer pain points
What do you like best about the product?
Qualtrics Customer Experience provides unbiased data and customer insights to take action on and improve the product along the consumer journey. It's very agile and makes it easy to collect data.
What do you dislike about the product?
high priced and doesn't publish its pricing. Survey monkey is cheaper.
What problems is the product solving and how is that benefiting you?
Provides additional data points to improve the project and customer journey. helps collect data and provide feedback to the customer. Insights about customer pain points are very crucial.
It could be better
What do you like best about the product?
I do like that the software gives you feedback on the percentage of questions that needs to be answered. Easy sharable link that takes you directly to the survey page.
What do you dislike about the product?
The things that I don't like about the software are user interface could be better with nicer fonts, better color selection and better navigation from question to question. I think it would be nice if most questions are put in one page. I also think that would be nice if the customer could make changes if it is needed after submission, that would avoid to have two surveys filled up by the same person if they find mistakes on what they submitted.
What problems is the product solving and how is that benefiting you?
I belonged to an international group for graduate students and in our meetings they would use Qualtrics to collect information about food for the event and our preferences, information about graduation and our programs, our suggestions to make the international group better and our schedules to set up meetings through the semester.
Better customer insight
What do you like best about the product?
The ability to not only measure the customer experience but allowed us to be able to take that insight and turn it into action. This allowed us to identify ways to enhance customer experience.
What do you dislike about the product?
Nothing. We have only had a positive experience.
What problems is the product solving and how is that benefiting you?
We now Re able to more easily capture customer feedback across several different channels. This was very difficult to do without this solution. We Re.much more efficient now which is important as our team is very lean.
Improve customer retention
What do you like best about the product?
It works out of the box. We needed a product that helps us to analyze the user onboarding flow and receive feedback on our new features and improvements, so we can able to optimize the user experience even better. And we found Qualtrics for customer engagement and started working with it. We used a few other software previously, but Qualtrics has advanced features which are needed at that time. And the main thing is that we can integrate Qualtrics with many other platforms, which is great. To date, we are using the software on all our products to improve our CX and our products, and so far we are happy with the product.
What do you dislike about the product?
Sometimes, some actions are loading very slowly. For example, if we create a new project, it takes more than 15 seconds to be loaded, please fix this. Otherwise, the product is good so far.
What problems is the product solving and how is that benefiting you?
We need to receive and analyze the feedback from our users, so we can continuously improve the user experience, onboarding, and our products. Also, it helps us to integrate with other platforms like Facebook. We use it to receive onboarding feedback, product feedback, overall satisfaction, and new feature feedback.
Qualtrics Experience
What do you like best about the product?
The templated questions are super useful to help determine which are the best metrics for this product/service.
What do you dislike about the product?
I think a little bit more flexibility in the industries that questions could be used would be helpful.
What problems is the product solving and how is that benefiting you?
Solves the issue of not knowing the customers experience using different aspects of program. Also helps standardize responses to compare across time.
My QCE Filled Survey
What do you like best about the product?
Provide all the capabilities that enables me to collect, model and visualize customer data at point of making decisions.
What do you dislike about the product?
The old version wasn't having point-and-click UI and had few survey templates.
What problems is the product solving and how is that benefiting you?
AI-driven text analytics enables me to comprehend every customer feedback before taking any action.
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