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An excellent experience with qualtrics
What do you like best about the product?
What fascinates me the most about this instrument is that it is possible to govern multiple plans, making the processes more effective and efficient, realizing for ourselves that this is a gigantic virtue, in addition to the fact that it is simple to monitor the particular results and various sets
What do you dislike about the product?
In my special opinion it has been able to mention that it is not the easiest to use however it has enormous features that make it unique because it can be customized so to speak basically in multiple ways, as well as constantly continuing to refine its client properties as well.
What problems is the product solving and how is that benefiting you?
This instrument has helped us a lot since the buyer experience accessories is quite flexible with all kinds of demands, in addition to the fact that Qualtrics also allows the administration, configuration and study of each of our own surveys. For which we ourselves feel quite practical with this instrument.
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Best Customer experience in Qualtrics
What do you like best about the product?
The best thing is that you can directly contact their customer service if you are trying to develop a customer experience program. They will guide you through the whole process and are humble and understanding.
What do you dislike about the product?
The only minor dislike for my friends is that they get confused on Text IQ, but it is very easy for me. I don't find any dislike in this software.
What problems is the product solving and how is that benefiting you?
We got the report in a very interactive and understandable dashboard, which is the best thing for any company. Reports are essential as it shows the work of each employee and each team; this software is best for this feature. 5 STARS for its customisation and dashboard.
Powerful tool to collect, analyse and act on customer voice
What do you like best about the product?
We have been using this tool to capture NPS from our customers on our website and social media. The types of qualitative feedback quaestions built in are very helpful
What do you dislike about the product?
UI is a little outdated and can be improved. Give more options to administrators to give powers to end users
What problems is the product solving and how is that benefiting you?
We are from the customer success group, and its very important for us to know customer feedback very regularly and take corrective actions before the customers go into the negative zone. Qualtrics is helping us to capture feedback users in right time.
My customer experience
What do you like best about the product?
Qualtrics is very easy to use, it has a good design and organization of the information that helps me to understand and answer the surveys well. It can also be used on cell phone, computer or tablet and the design holds up well.
What do you dislike about the product?
Sometimes the surveys are interrupted while I am doing them, usually because of an internet connection, and I have to start again.
What problems is the product solving and how is that benefiting you?
With Qualtrics I have been able to provide information required in my work in an easy and fast way. It also helps to obtain information about experiences, suggestions that allow me to improve a place or service.
Best Survey application
What do you like best about the product?
clear information asked and precise options provided.
What do you dislike about the product?
may be have more questions to describe the required betterments.
What problems is the product solving and how is that benefiting you?
I am from Health care product company and qualtrics used for annual survey for internal response.
Efficient and it is easy to use
What do you like best about the product?
The interface is easy to use and all the needed analysis tools are there to make our work more efficient, we have used it to identify the unsatisfied customer to better their experience
What do you dislike about the product?
The overall look needs to be improved along with some tech issues in the backend. Plus, it is expensive. Hence, it is not suitable for small to mid organizations
What problems is the product solving and how is that benefiting you?
We are getting feedback and proper data from the customers. Hence, we are having a better understanding of what are the insights of our customers. this lead to a better provided services from our end.
Enhanced customer satisfaction
What do you like best about the product?
Feedback act as a major plus point for our company, with the help of Qualtrics Customer Experience feedback survey we received valuable insights from our customers, analysing the data become easier with graphical representation and good user interface dashboard.
What do you dislike about the product?
I have not disliked anything, but some of the futures can be made more better, such as roles and permission, requesting updates and new futures which are unique and different.
What problems is the product solving and how is that benefiting you?
Most of the problem our customers faced with our services and products has been resolved with the help of Qualtrics Customer Experience, also good user interface such as contacts , dashboard, analytics, alert, message, feedback everything required to increase customer satisfaction and experience.
Qualtrics customer experience provides UX insights for continuous improvement.
What do you like best about the product?
I like the simplicity and it's cross-platform functionality that ensures you're able to garner feedback from a variety of users.
What do you dislike about the product?
I do not currently see any downsides. It almost feels like they thought of everything. I have no negative feedback to provide.
What problems is the product solving and how is that benefiting you?
Qualtrics Customer Experience is used to measure customer satisfaction with our ecomm purchase path. The feedback provided enables my team to make continued improvements to ensure customer satisfaction and ease of use.
Customer is Always Number One, Which is What Qualtrics Allows Us to Adhere To!
What do you like best about the product?
We've used a similar application in the past called SalesMate however, moving over to this was a nice and fun surprising change. It really gives us a great avenue to interact with the customer, which is crucial in our variety of businesses.
What do you dislike about the product?
There have been some outages on the Qualtrics end, which I've noticed a few times, but it isn't very common.
What problems is the product solving and how is that benefiting you?
Interacting with my customers is critical and Qualtrics is delivering everything I could possibly need in that regard and it looks to stand out nicely against competing solutions.
A great customer expérience tool for international brands
What do you like best about the product?
I used Qualtrics when I worked at Sage Software
It a is very complete survey tool for brands that want to analyze customer expérience & customer journey.
It allow to send survey to customers, and then identify the unsatisfied to call them back.
It is integrated with most CRM.
It a is very complete survey tool for brands that want to analyze customer expérience & customer journey.
It allow to send survey to customers, and then identify the unsatisfied to call them back.
It is integrated with most CRM.
What do you dislike about the product?
Quite expensive (not for a small business)
Not a self care software (need project management to be implemented)
Not a self care software (need project management to be implemented)
What problems is the product solving and how is that benefiting you?
Custome satisfaction survey and vision of the NPS evolution, détection of WoW moments
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