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Good software but heavy learning curve
What do you like best about the product?
It's a great tool for creating custom forms that you need to be able to track data for. I love that you can create custom query strings so there's so many options for tracking and making sure you understand where customers are coming from.
What do you dislike about the product?
The reporting options are not easy to use. It took me quite a while to figure out how to pull a report and then the next time I went to do it I had to look all over again. There isn't a ton of room for customization either. Lastly, we had to outsource a lot of our work because it's so technical. We're at the mercy of a third-party vendor that takes a long time to implement any changes. I wish the software were more user-friendly and could be used by someone without a technical background.
What problems is the product solving and how is that benefiting you?
We previously used a form solution that wasn't trackable through WordPress, social media, etc. This software allows us to create custom URLs to track all of our links on multiple sources. It's also allowed us to build out custom forms and made it so our customers can find what they need instead of relying on someone else to help them find what they need.
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Easy and effective tool
What do you like best about the product?
What I love most about this instrument and it is most remarkable is its user interface, because it has a wonderful way of collecting information from consumers, it does not matter if it is analyzing the surveys which are the requests of the consumers, which enables us that this information benefits the organization.
What do you dislike about the product?
Unlike other products, we ourselves have the possibility of mentioning that this instrument we ourselves have found not one failure because we cannot mention that this instrument makes it possible to follow up in a simple way, to improve the experience of our own consumers, in addition We also have the opportunity to mention that it is a cloud solution because it allows us to examine trends to offer superior answers or better understand our own consumers.
What problems is the product solving and how is that benefiting you?
In my special opinion and from the use that we have been giving to this instrument, it has helped us a lot since it helps us to provide personalized panels, in addition to the fact that it can go beyond the analysis and presentation instruments and this nops makes it possible to work in a directly with consumers which makes it quite comfortable.
I am responsible and can work under pressure
What do you like best about the product?
Intuitive in the face of product investigation
What do you dislike about the product?
Some kind of reward survey with low probability
What problems is the product solving and how is that benefiting you?
A good experience of self
A customer salistaction collection system
What do you like best about the product?
Something that I like about this tool and I can say that it is quite remarkable is its interface, the way in which the tool collects information from clients is functional, even analyzing through surveys what are the clients' requests as well as their preferences , allows this information to be used in a way that benefits both the company and the clients, guaranteeing security and functionalities that can be adapted to the companies
What do you dislike about the product?
I have no major complaints or I could even say that I have no issues with the way the tool helps organizations meet their business objectives without being complicated or with security flaws.
What problems is the product solving and how is that benefiting you?
In general, it allows strategies to be improved and the way in which consumers are taken into account, through measures that can help both marketing and sales campaigns to be more focused on specific clients and this. attract more and even maintain customer loyalty
Timing surveys
What do you like best about the product?
I like how customizable the surveys are and the skip logic. They allow for good customer feedback when someone wants to leave a comment or get in touch with us.
What do you dislike about the product?
Scheduling surveys should be more customizable for time zones. For example, we want the survey to go to London at 9am and Los Angeles at 9am, not go to both when it is 9am in London.
What problems is the product solving and how is that benefiting you?
Finding out why our customers are having bad experiences and what makes for superior customer service and experience with our employees and on our website/portal.
Collect the customer experience in an efficient way
What do you like best about the product?
It is one of the tools for collecting information on customer preferences. This tool in the cloud is a solution that, with the help of technology, allows you to analyze trends and even texts to give better answers and understand what customers' preferences are. those of us who want to sell or provide a service
What do you dislike about the product?
I do not have anything negative to contribute to this tool. Its interface is quite fast when what is sought is a system that manages projects and obtains customer preference histories without problems
What problems is the product solving and how is that benefiting you?
It has an advanced interface that delivers reports on the analysis of large amounts of data, something that is undoubtedly a help for professionals to be more objective, mainly in the management of commercial campaigns. It has surveys and more systems that allow them to know the experience first hand. of the clients
Tool that makes it easier for the company to monitor and improve everything related to a client
What do you like best about the product?
I like this tool a lot because it allows any company to have a better follow-up in a simple way to improve each movement of the client throughout a certain journey, offering an automation of customer acquisition, such as actions and giving a greater impulse to critical organizational results, its great feature-packed design is undoubtedly one of the reasons why it is so much better than others
What do you dislike about the product?
I like everything about this tool because it makes it easy for many companies to closely monitor each client in order to improve every moment that is necessary throughout the journey.
What problems is the product solving and how is that benefiting you?
With this tool, many areas of opportunity are discovered, which also automates many actions and drives better organizational results that are critical for each company, in addition to allowing customer acquisition to be automated at the precise moment, it simply does so at the same time to facilitate the work With this tool, discover the unsatisfied needs and create the products, services and experiences that customers want and in this way we help them with empathy, a better scale and maximum speed.
Qualtrics is the best software for customer services
What do you like best about the product?
It helps to customise surveys easily. customer service is excellent. Helps in analysing trends,scaling is easiest task here. Easily sharable links that will directly take to the survey page.
What do you dislike about the product?
Qualtrics may not be user friendly toll. Loading takes time. There are limitations to what the dashboard look like. User interface could be much better like fonts.
What problems is the product solving and how is that benefiting you?
Qualtrics helps in administration, configuration and study each of the user survey.you can have really good governance about the data and can be integrated to different CRM tools.
Qualtrics Customer Experience is great for customer retention
What do you like best about the product?
The sample questions provided by Qualtrics Customer Experience are thoroughly researched and rightly populated to show accurate survey-based feedback about customers' experiences with the product. The data analytics found from research are beneficial for rectifying product development and operational issues to retain customers and avoid churn.
What do you dislike about the product?
The solution is excellent for getting customer feedback and running targeted surveys, and there are not many issues observed during using Qualtrics Customer Experience.
What problems is the product solving and how is that benefiting you?
Qualtrics Customer Experience is used to get customer perspectives about our products through different surveys, polls and social campaigns. It has benefited us in doing market-standard surveys and analyzing the feedback for our business growth. The impact of Qualtrics Customer Experience over the product quality is significant, as the customer's feedback helps rectify the issues observed by the end users.
Easy to use and customizable tool for customer feedback
What do you like best about the product?
It's easy to set up and customize to get a solid understanding for customer feedback related to your service. Digital experiences are growing and Qualtrics has created a suite of useful tools for customer experiences and feedback to improve our product. You can go beyond the analysis and presentation tools and work with customers directly if you feel the need to help improve specific parts of your product.
What do you dislike about the product?
I haven't ran into much yet, but the high-level documentation and summaries can perhaps be expanded upon to make onboarding more efficient.
What problems is the product solving and how is that benefiting you?
The response rate and high-level feedback of our surveys can be reviewed quickly to make steps to improving overall experiences. Capturing feedback on how we can improve the product as well as customer and internal relationships is very important.
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