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Very complete tool that has a lot of customization available
What do you like best about the product?
I really like the ability to configure. The tool is very easy to understand. It is a very complete platform. I love the ability to assign tasks to others. I also like that it has process automation. I like that it has so many capabilities to manage.
What do you dislike about the product?
I would like to see formatting tools built in. I wish the creation mechanism was more flexible. I would also like more functionality around integration. It would be great to be able to set up scores.
What problems is the product solving and how is that benefiting you?
It is very customizable and easy to use. It has great integration with other tools. The platform is the key to managing success. The user interface is easy to learn. The system allows us to target key accounts.
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Fantastic collection tool with multiple functions
What do you like best about the product?
I love all the interactions they have. They provide an amazing customer experience. I also love the ability to have better control. I like that I can receive automatic updates. It is incredibly simple and easy to use.
What do you dislike about the product?
The design of the forms is unattractive. It would be nice to be able to group your customers into segments. Designs can be quite limited. Also the reporting function could be improved.
What problems is the product solving and how is that benefiting you?
The platform is simple and straightforward. It provides very useful information. You also have the ability to receive direct responses. Provide trends and automate the entire process. The features create a very real engagement.
Platform very easy to use and configure
What do you like best about the product?
I like email alerts. Simplicity improves the number of people who comment. The product is simple to use and easy for customers. I also like that it is very simple to use. I love the ease with which its native integration.
What do you dislike about the product?
I wish there were more options to customize the dashboard. I would also like to have the ability to correct the data. It would be great to have more control over the layout.
What problems is the product solving and how is that benefiting you?
It is incredibly simple and easy to use. It has given us a clear way to track customer service. This is a great way to optimize your offer. It also allows custom fields to give you more control.
The Ultimate Tool for Customer Engagement
What do you like best about the product?
As a past user of Qualtrics Customer Experience, I was thoroughly impressed with the platform and its many advantages. One of the standout features for me was the flexibility in customization. I was able to tailor the platform to my specific needs and use cases, which was incredibly useful.
The reporting and visualization capabilities of Qualtrics were also top-notch. The platform made it easy to generate reports and visualize data in a clear and concise manner, which was crucial for decision making within my organization.
The interface of Qualtrics was intuitive and easy to use, and the platform was continually enhanced with new features. This made it a joy to use and allowed me to quickly get up to speed with the tool.
I particularly appreciated the diversity of Qualtrics and its ability to integrate with other tools. This was a game-changer for me and made it a very versatile platform.
The advanced survey logic and guidance provided by Qualtrics were invaluable in creating effective surveys that elicited valuable feedback from our customers. The ability to generate client-facing reports based on survey responses was also a significant advantage.
The dashboards provided by Qualtrics were excellent at visualizing data in a branded format, which made it easy for my team to make informed decisions. The platform also included adaptive filtering tools that allowed for more specific inquiries, as well as preset filters for overall analysis.
Another major benefit of Qualtrics was the ability to download data in different formats, including excel, spss, XML, and HTML. This was particularly useful for me as I was able to analyze the data in the format that worked best for me.
Qualtrics also provided simple statistical analysis of questions, which was a great help in understanding the data that we had collected. The platform also included the option to send surveys via email and send reminder messages to those who had not yet completed the survey. Additionally, Qualtrics allowed for the publication of surveys on social media, which was a useful feature for us.
Overall, my experience using Qualtrics Customer Experience was extremely positive. It exceeded my expectations and I highly recommend it to others.
The reporting and visualization capabilities of Qualtrics were also top-notch. The platform made it easy to generate reports and visualize data in a clear and concise manner, which was crucial for decision making within my organization.
The interface of Qualtrics was intuitive and easy to use, and the platform was continually enhanced with new features. This made it a joy to use and allowed me to quickly get up to speed with the tool.
I particularly appreciated the diversity of Qualtrics and its ability to integrate with other tools. This was a game-changer for me and made it a very versatile platform.
The advanced survey logic and guidance provided by Qualtrics were invaluable in creating effective surveys that elicited valuable feedback from our customers. The ability to generate client-facing reports based on survey responses was also a significant advantage.
The dashboards provided by Qualtrics were excellent at visualizing data in a branded format, which made it easy for my team to make informed decisions. The platform also included adaptive filtering tools that allowed for more specific inquiries, as well as preset filters for overall analysis.
Another major benefit of Qualtrics was the ability to download data in different formats, including excel, spss, XML, and HTML. This was particularly useful for me as I was able to analyze the data in the format that worked best for me.
Qualtrics also provided simple statistical analysis of questions, which was a great help in understanding the data that we had collected. The platform also included the option to send surveys via email and send reminder messages to those who had not yet completed the survey. Additionally, Qualtrics allowed for the publication of surveys on social media, which was a useful feature for us.
Overall, my experience using Qualtrics Customer Experience was extremely positive. It exceeded my expectations and I highly recommend it to others.
What do you dislike about the product?
I did encounter a few downsides to the platform. One issue that I faced was the limited number of integrations available out of the box or through API's. This made it somewhat difficult to seamlessly integrate Qualtrics with other tools that we were using.
Another issue that I encountered was the complexity of the platform. While it offers a great degree of customization, this can be overwhelming for those who are not regularly using the tool and may require additional training to become familiar with its intricacies. It would be helpful if a more straightforward version were available for those who do not have a lot of technical know-how.
I also found it challenging to change questions once a survey had started, which was frustrating at times. Additionally, the platform does not alert you when you add extra fields to a survey, which can be time-consuming and tedious as all of the data must be repopulated for these questions/fields to appear on both tickets and accompanying dashboards.
During my time using Qualtrics, I also encountered occasional freezing issues during surveys, which was frustrating. Additionally, I found the interface to be somewhat lacking in terms of user-friendliness.
Despite these downsides, I did find Qualtrics Customer Experience to be a useful tool overall. However, addressing some of these issues could make it an even more powerful platform.
Another issue that I encountered was the complexity of the platform. While it offers a great degree of customization, this can be overwhelming for those who are not regularly using the tool and may require additional training to become familiar with its intricacies. It would be helpful if a more straightforward version were available for those who do not have a lot of technical know-how.
I also found it challenging to change questions once a survey had started, which was frustrating at times. Additionally, the platform does not alert you when you add extra fields to a survey, which can be time-consuming and tedious as all of the data must be repopulated for these questions/fields to appear on both tickets and accompanying dashboards.
During my time using Qualtrics, I also encountered occasional freezing issues during surveys, which was frustrating. Additionally, I found the interface to be somewhat lacking in terms of user-friendliness.
Despite these downsides, I did find Qualtrics Customer Experience to be a useful tool overall. However, addressing some of these issues could make it an even more powerful platform.
What problems is the product solving and how is that benefiting you?
I found the platform to be incredibly helpful in solving problems related to customer experience. By collecting and analyzing feedback from customers through surveys and other research tools, I was able to gain a deeper understanding of the customer journey and identify areas for improvement.
The platform offered a range of features and tools to help me gather and analyze customer feedback, including survey templates, advanced survey logic, and visualization tools. I was also able to integrate customer feedback with other data sources, such as customer service logs and sales data, which provided a more comprehensive view of the customer experience.
Overall, Qualtrics Customer Experience was instrumental in helping me to improve the customer experience and increase customer satisfaction and loyalty. I found it to be a valuable tool for any business looking to better understand and serve their customers.
The platform offered a range of features and tools to help me gather and analyze customer feedback, including survey templates, advanced survey logic, and visualization tools. I was also able to integrate customer feedback with other data sources, such as customer service logs and sales data, which provided a more comprehensive view of the customer experience.
Overall, Qualtrics Customer Experience was instrumental in helping me to improve the customer experience and increase customer satisfaction and loyalty. I found it to be a valuable tool for any business looking to better understand and serve their customers.
Excellent tool with amazing solutions for the problems
What do you like best about the product?
I like the flexibility of the platform to integrate. It is an efficient tool for sharing details. I like to receive alerts when new activities occur. I also love the ability to create a waypoint. It is a powerful yet simple tool.
What do you dislike about the product?
I wish there was a custom dashboard. I would like to see formatting tools built in. I also wish the creation mechanism was more flexible. Sometimes the menus can be difficult to navigate.
What problems is the product solving and how is that benefiting you?
It is a platform that does it all. Support response times are short. The efficiency improvements are outstanding. The entire setup and deployment process was very easy. It also provides a very easy to use interface. It is a very complete platform.
Ideal tool to easily monitor your performance
What do you like best about the product?
I like the fact that you can receive notifications almost in real time. It has many functionalities. It also has a good navigation panel. I love being able to dig into specific answers. I like that the product is easy to use.
What do you dislike about the product?
Sometimes it's not as intuitive as it should be. The option to generate reports and reports can be improved. It would also be nice to be able to see how many surveys remain unanswered. I wish you would provide a little more information.
What problems is the product solving and how is that benefiting you?
It is a systematic to put customer feedback into practice. It provides state-of-the-art technology. It also offers a clean and simple interface that makes it easy to follow. It allows us to collect feedback from our customers.
Tool that covers all the needs for analysis and listening to comments
What do you like best about the product?
I like the ease of use with responsiveness on all kinds of devices. I also like the panels for comments and campaigns. I love the integration that allows you to store responses. It is a very intuitive and complete tool.
What do you dislike about the product?
Sometimes the answers are not intuitive enough. It would be great if we could get information about who opened the email. There are not as many multiple choice answers as I would like.
What problems is the product solving and how is that benefiting you?
It is a solution that is easy to implement. It has a very good integration. The simplicity of its configuration allows for extremely complex analyses. We use feedback forms at various stages of the relationship.
Software very easy to use and intuitive in all aspects
What do you like best about the product?
I like the notification system that informs me of any errors. The product has proven to be incredibly insightful. I like the ease of uploading new contacts. I also like the simplified structure. He is very helpful with any questions or problems.
What do you dislike about the product?
Sometimes the reports fail or the text. I wish the reporting was a bit more robust. I also find it a bit difficult to navigate the admin site. Reporting capabilities could be updated.
What problems is the product solving and how is that benefiting you?
It is a simple and effective service. Provides a comprehensive overview of all of our reviews. It also provides quick access to help when we need it. It offers everything you could need in a management platform.
Extremely useful and competent platform
What do you like best about the product?
I like that whenever I have a question, someone is always there. I also like how everything is centralized on one dashboard. It's an easy way to respond to direct comments. What I like the most are the reports. I like this platform because it is very easy to navigate.
What do you dislike about the product?
I would like a customizable packaged report. I also wish there was an instant notification. There are no notifications when the software is updated. I would like to be able to stop notifications after hours.
What problems is the product solving and how is that benefiting you?
He is extremely competent and helpful. They have great technological capabilities. Alerts and reports are easy to set up. The website is very easy to operate. The support also works perfectly. I find this tool very easy to use.
Unlocking the power of Qualtrics
What do you like best about the product?
I'm incredibly impressed with Qualtrics' Research Core platform because of its sophisticated survey logic, guidance on creating effective surveys that customers will respond well to, and the ability to generate client-facing reports based on those responses. Furthermore, their dashboards are excellent at visualizing data into a branded format so everyone can make informed decisions effortlessly. With preset filters for an overall analysis plus adaptive filtering tools allowing more specific inquiries - through this software, all my needs regarding customer experience research would be satisfied!
What do you dislike about the product?
Qualtrics Customer Experience can be overwhelmingly complex due to the great degree of customization it offers. Despite its powerful features, this back-end tool is difficult for those not regularly using it and need additional training to get acquainted with the program's complexities. It would be helpful if a more straightforward version were available, requiring less technical know-how or instruction to use successfully.
What problems is the product solving and how is that benefiting you?
The Qualtrics Customer Experience has seen several improvements due to consumer feedback. However, one problem persists - the inability to access high-resolution images from our business partners. Despite repeated requests for such imagery, they still need to be made available to us.
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