Integration Solutions Facilitate Efficient Workflow and Accelerate Team Onboarding
What is our primary use case?
I have used Workato for almost six months in my company to integrate different platforms using this Workato tool.
The main use case of using Workato is that Workato is an integration platform, whereby if I want to integrate one platform with another, such as integrating SAP with Freshworks, I have to use Workato as a tool to integrate these two platforms with each other.
The process of integrating SAP with Freshworks using Workato is pretty straightforward, and I really appreciate Workato in terms of integration because it is very simple and user-friendly when it comes to coding, and most of the part is a non-coding part. When there is complexity in functionality for one system, we have to do the coding on Ruby, which is also a fun part. I have used many integration tools other than Workato, and I find Workato quite easy to understand and fast compared to Integration Hub of ServiceNow, which is quite detailed and a little complex. Therefore, I found Workato easy and the speed is quite good.
What is most valuable?
The best feature of Workato is the ability to create a flow, and the majority of the things are already available in the module, which I find valuable. Additionally, if we have a demand for a specific tool, we can connect with the support team, and they can provide us what we need. Another valuable aspect is that there are many things publicly present in their library to use, and if I need to create an integration for a particular system to another, there might already be something available created by other users in public repositories.
The public repository helps me significantly because when I know the PRD document of the customer and understand their use case, I can look first in the public repository for something similar instead of creating everything myself, thereby saving my time. If I find something similar, I can take it as an example, utilize it in my personal flow, reduce my work on that particular task, and incorporate that chunk of flow into my own flow. Hence, the presence of numerous flows in public repositories is quite helpful.
Workato has positively impacted my organization, depending upon the customer's preference for which tool to use. While some customers prefer Workato due to its good customer support, it's ultimately based on the customer's needs, and we can perform integration using various tools available in the market. Personally, I enjoy using Workato, and my company feels that it results in significant time savings since it is easy to understand and allows new team members to onboard quickly. My superiors appreciate it as it enhances speed and accuracy, allowing QEs to understand and test completed tasks easily.
The positive impact on my team's speed and accuracy is evident whenever we start a new project, as new team members face challenges understanding how we use Workato. However, the best thing about Workato is the amazing and detailed documentation available on their website, which makes understanding and using the tool easy and fast. Even individuals without a coding background can contribute to projects quickly, as we have had freshers join with limited exposure to coding who can still catch up and integrate with projects swiftly.
What needs improvement?
Regarding improvements for Workato, there was an incident when we wanted a specific feature implemented, and the process was quite lengthy as we had to raise a ticket, track the ticket, and wait for the team to address it. Given the millions of users of Workato, when a customer has a specific requirement, it reflects a possible shortcoming in team resources. However, it's understandable given the high volume of tickets, and I believe Workato may be working on this aspect by leveraging AI tools in the future, which points to this being more of a manpower issue than a critical flaw.
I believe the process is already efficient, and I don't think I'm in a place to suggest improvements since I find Workato very amazing and well-kept.
For how long have I used the solution?
I have been working in my current field for over one year and nine months, approximately.
What do I think about the stability of the solution?
We have never faced reliability or downtime issues with Workato; it is very stable.
What do I think about the scalability of the solution?
Workato is very scalable, and we can scale any project using it, so scalability is not an issue.
How are customer service and support?
I would say customer support is good, but I cannot classify it as very good as my personal experience varies.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have used multiple tools for the same integration before Workato, but it was not a personal choice; it was driven by my organization's requirements based on customer needs. I prefer using Workato because it's user-friendly while other tools tend to have much complexity due to being very detailed integration tools suited for large systems Oracle and SAP. Each tool has its own strengths and weaknesses, depending on the customer's requirements and our development needs.
What was our ROI?
I have definitely seen a return on investment from using Workato, notably in time saved and the reduced need for employees since it requires less time to understand and a handful of people can manage much larger integrations with this tool compared to others.
What other advice do I have?
My advice for others looking into using Workato is to thoroughly review the Workato documentation, as it is very detailed, good, and easy to understand.
I think we have covered almost everything regarding Workato.
On a scale of 1-10, I rate Workato a 9.
Integration Lifesaver
What do you like best about the product?
Easy to use. I can create integrations and automated processed in minutes (or even seconds)
What do you dislike about the product?
There is an area of opportunity in a few connecters where I end up using a lot of custom actions, such as with Slack, Jira, and Jira service management.
What problems is the product solving and how is that benefiting you?
Creation of automated processes.
Integration between platforms and processes.
Enhance the communication between teams, areas, and workflows.
Quick testing of integrations.
Standardization of data across areas and platforms.
Workato: Powerful Tool Backed by Great Support
What do you like best about the product?
What I appreciate most about Workato is its intuitive low-code/no-code interface, which makes it easy to build complex automations across systems—accessible even to non-developers. The platform’s extensive library of pre-built connectors and recipes significantly reduces development time. Features like real-time monitoring, versioning, and robust error-handling contribute to workflow stability and transparency. Additionally, their customer support is responsive and helpful, further enhancing the overall user experience.
What do you dislike about the product?
While Workato is a robust automation platform, there are several areas where it could be improved. The error messages tend to be overly generic, which can make troubleshooting more challenging. Additionally, the visual interface becomes cluttered with larger workflows, impacting maintainability. Enhancements such as more granular version control and detailed logging would significantly improve the developer experience.
What problems is the product solving and how is that benefiting you?
Workato is helping us address the challenge of connecting disparate systems and automating repetitive, manual tasks across departments. By streamlining processes like user onboarding and offboarding, license provisioning, and data synchronization between platforms such as Azure AD, ServiceNow, and internal tools, it significantly reduces turnaround time and minimizes human error. This leads to improved operational efficiency and enables teams to focus on higher-value initiatives rather than routine maintenance. The centralized platform and low-code interface also empower non-technical users to build and manage automations independently, reducing reliance on engineering resources.
Flexible and powerful integration platform for scaling automation
What do you like best about the product?
Workato makes it easy to connect our core systems without heavy custom development. The pre-built connectors, especially for Salesforce, other SaaS apps, and the on-prem connector save us huge amounts of time. I also appreciate the intuitive recipe-building interface, which lets both technical and business users design automations. The platform scales well—from simple notifications to complex, multi-step integrations with error handling and approvals.
What do you dislike about the product?
The learning curve can be real, especially for the connector SDK. Some advanced features require digging into documentation, and pricing can add up if you’re running very high volumes.
What problems is the product solving and how is that benefiting you?
We use Workato to automate contract and data flows between our platform and our clients' source systems. Workato reduces our build times, and shifts the majority of work from Engineering to high-performing backend configuration resources.
Workato recipes automate the end-to-end process—from fetching client data to transforming and pushing it into our environment—helping us onboard clients faster and deliver consistent data ingestion without relying on manual workflows.
Bridges gap between technical and functional
What do you like best about the product?
Number of OOB integrations available to use!
What do you dislike about the product?
File storage is not free! I do not understand way something like this is not standard - or at the very least a given a free limit.
What problems is the product solving and how is that benefiting you?
Workato is supporting a newer product that requires data from various sources. Speed matters.
Enhance workflow efficiency with flexibility but load management needs improvement
What is our primary use case?
There are plenty of use cases for Workato. We have a vendor management system, which is a different SaaS product, where Atlassian as a company onboards our vendors. We put a purchase order, they address that purchase order, and then they raise invoices, all on the vendor management system. We need to sync this information to our ERP system, as we use a different ERP for financial management. We sync the data of vendors getting onboarded and raising invoices into our financial system for payments. To sync the data from the vendor management system to ERP, we use Workato for integration. This includes invoices, credit memos, supplier onboarding, and changes to supplier bank details for payments. Internally, we also have an employee expense management system where employees submit expense details for reimbursement. Since this financial information needs to be synced, we sync employee details and expense claims into our financial system, which is again an Oracle product.
I have utilized Workato's real-time data synchronization feature for managing vendor invoices sync to Fusion, which is our ERP application. Previously, we did batch syncing, meaning data synced weekly or daily, causing finance team members to have to review a bunch of invoices at once. With Workato, as soon as an invoice is put in our vendor management system, we sync it within two to three minutes, providing a real-time experience. This process improves vendor relations as it prevents delays in payments that could lead to breaches of payment terms or dissatisfaction.
What is most valuable?
I find the automation building in Workato quite easy, which is a general feature I appreciate. Unlike other automation iPaaS tools I've used that require installations on my laptop, with Workato, I only need a browser and an account to build automations. They also provide an easy way to parse XML, CSV, and JSON files without needing to know any programming language. If you're familiar with these data formats, you can navigate through building automation easily. Additionally, there's something called SQL queries; it's not a database but an app where developers can parse a collection of data using SQL, which many in IT are familiar with. If a transaction fails, I can replay that transaction with just a click of a button, making it much easier compared to other systems requiring additional setups for failed transactions. Workato is also rolling out amazing features such as workflow apps, allowing easy building of UI-based forms that operate within business processes requiring manual interventions, such as approvals or rejections.
I can assess that Workato's recipe-driven automation has saved the finance AP team around 780 hours of their time in just the last year through a couple of automations for vendor management. That's a quantifiable number focused on just vendor management that I've recently presented to the business.
What needs improvement?
In my opinion, Workato's licensing model could be enhanced. They have evolved from a recipe-based licensing system to a task-based one, which can be limiting for productivity. An open licensing option would allow for unlimited usage, which would simplify management, although there could be downsides such as paying for unused capacity. Additionally, Workato currently cannot handle huge loads of transactions, which is a significant drawback.
For how long have I used the solution?
I have been working with Workato for roughly four years, predominantly three and a half, and three to four months on exploring the platform. Overall, it has been roughly four years in total.
What was my experience with deployment of the solution?
Before Workato, we used MuleSoft and custom integrations developed on a Java framework and Spring Boot. The leadership team decided to switch because MuleSoft was becoming costly and lacked the innovation expected following its acquisition by Salesforce.
Workato defaults to AWS for its cloud infrastructure, and we don't have options to deploy it on-premise or on other cloud providers such as Azure or Google, as we do with MuleSoft.
What do I think about the stability of the solution?
I would rate Workato's stability at 99.999%. I haven't faced downtime, but the open agent component that connects Workato cloud to secure networks shows instability. This component is about 95% reliable, requiring occasional restarts. Workato manages its upgrades efficiently, providing advance notifications and guidance.
What do I think about the scalability of the solution?
As for scalability, if there is a sudden burst of transactions, Workato struggles to handle it efficiently. While I can adjust configurations easily to manage expected loads, it's not ideal for sudden spikes.
How are customer service and support?
I would rate Workato's technical support a 10 out of 10. The customer service has improved significantly over the last two years, making it easy to approach them without ticketing. They provide immediate assistance through a chat option on the platform.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before Workato, we used MuleSoft and custom integrations developed on a Java framework and Spring Boot. The leadership team decided to switch because MuleSoft was becoming costly and lacked the innovation expected following its acquisition by Salesforce.
What other advice do I have?
I work for a company which uses Workato to build our automation, and I use the platform to develop certain automations. I am a Senior Integration Engineer at the current position, and as an individual contributor, I write certain automations on the platform itself.
I don't know how Workato was purchased, but not through AWS. To give context, we had MuleSoft with us, and the prices of MuleSoft were increasing, which is one of the iPaaS platforms. The leadership team wanted to see what other emerging iPaaS platform was coming at a lower cost, and if it solved our problems, we would use it. That's when the interest to look out has come in, and I believe it's through the leadership team who knows somebody at Workato that pitched in that idea. It took two to three months of assessment, and then we decided to go with Workato.
Onboarding new resources into our development team is easy due to Workato's usability, enabling them to start delivering projects within a week if they have a couple of years of experience in the integration domain. This is much quicker compared to other tools I've used, which required thorough training and hands-on experience that could take much longer.
I use many of Workato's pre-built connectors including Fusion, Salesforce, SFTP, HTTP, Database, File, S3, SQS, and DynamoDB—probably more than 10 connectors. We even built a custom connector with support from Workato to meet specific needs. The pre-built connectors facilitate real-time sync, helping developers who don't need to know the system behind the connector. They can efficiently deliver automations, enhancing overall developer productivity.
I have experienced Workato's AI-driven insights, particularly for data mappings and document processing features using OpenAI LLM. We also utilize the Insights API to track how many recipes are consumed and our total task assignments under our license. Through custom-built integrations, we receive notifications about sudden bursts of traffic flowing into Workato, thus allowing the operational team to review potential causes for these spikes. We use metrics related to our task budget from Workato to ensure effective resource management.
I consider Workato's pricing to be mid-range, not too expensive but not too cheap either. As they release more features, such as workflow apps and the document processor, these come at extra costs. Currently, I would categorize Workato as moderate in pricing. My overall rating for Workato is 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Our apps are talking to each other thanks to Workato
What do you like best about the product?
I actually adore the way of how Workato integrates the low-code interface. It allows me to create advanced integrations between such systems as Salesforce and HubSpot without a line of code. The large and pre-packaged connectors and recipes library is awesome as well. Our marketing leads were simultaneously synced to sales almost instantly with a pre-built recipe. Also the well-designed error handling and monitoring dashboards provide us comfort that everything is going on.
What do you dislike about the product?
At times the pricing may seem somewhat high particularly to small companies just beginning. An interface is quite easy to use, although it requires certain time to learn some of the advanced features and expressions. Even their useful tools do not allow us to debug overly complicated recipes easily. Everything is not always a pure no-code experience.
What problems is the product solving and how is that benefiting you?
Workato even did what we had thought was an impossible task and tackled our enormous issue of having discreet systems and manual data entry. In the past, we wasted time resolving several hours in a week trying to manually transfer customer data between our billing system, HubSpot and Salesforce. This resulted in failure to meet the demand and annoying mistakes and inaccurate information to our sales and support teams. Workato now automates all that data flow and works in the background. We have accurate information in real time in our teams which gives them time to concentrate in interacting with the customers. It has seriously enhanced our data integrity and efficiency.
Powerful and Easy-to-Use Integration Platform with Great Support
What do you like best about the product?
Workato is extremely easy to use, even for those new to automation platforms. I completed my training and created my first recipe within a week. Now, we have around 20 recipes running successfully. The training courses are well-structured and helpful for onboarding.
One of the best aspects is the dedicated support—we can directly connect with Workato's team whenever needed to discuss the best way to implement our requirements. As a B2B SaaS company, our customers use the Workato connector daily. We’ve implemented event triggers to push data to their CRMs or fetch from specific sources.
Workato offers a wide range of features—we’re currently using connectors, triggers, and events effectively. Integration is also seamless. We have multiple recipes tailored for different use cases, and it takes minimal input to build, test, and deploy new recipes end to end.
What do you dislike about the product?
One limitation is the lack of an API to automatically refresh recipes when there are changes. If something breaks in a new version, Workato rolls back to the previous one, but without much visibility into what went wrong.
Additionally, I find it difficult to monitor connector status—there's no clear way to check if a connector is live and functioning properly. Having better operational insight would make troubleshooting easier.
What problems is the product solving and how is that benefiting you?
We’re using Workato both as an iPaaS and an embedded integration platform. Our end users are business users who want to move data between their internal systems and our platform on demand, while also keeping their own systems up to date in real time.
Workato solves a major problem for us: we don’t need to build and maintain custom connectors for every integration request. Instead, we create reusable recipes in Workato, which our users can plug into. This significantly reduces our development effort and time-to-market.
It also handles authentication, data security, and gives visibility into events and job runs, which helps us support and troubleshoot more efficiently. Overall, Workato lets us offer flexible, secure, and scalable integrations to our customers without overloading our engineering team.
Assistance on Certiification
What do you like best about the product?
Its low code no code automation tool which has build ai
What do you dislike about the product?
Call assistance for the Support team it would be great if we had
What problems is the product solving and how is that benefiting you?
It is helpful for OPTIMIZING and integrations automations with low code and no code
Workato tool review
What do you like best about the product?
Workato is a very comprehensive tool and has many useful features. They support is quick to react, not afraid to jump to a quick call and the chatbot are often helpful as well.
What do you dislike about the product?
The AI Copilot implementation while still in beta still needs some work, it seems to work worse than the actual chatbot AI.
The main thing that I am missing in workato is easier log inspection. Right now if you are using For each loops it is hard to see all the information that it goes through.
What problems is the product solving and how is that benefiting you?
Workato is an automation tool and there are many tools that can make automations in a low code/no code format, however workato has a lot of governance features that allow to distribute it on a wider scope in the organisation.
