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External reviews

9,988 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Leon M.

great software , saving a lot of time

  • June 12, 2024
  • Review provided by G2

What do you like best about the product?
can use my data anywhere . i am using 4 computers and always have my data avalable
What do you dislike about the product?
i dont think it is anyhing that i dont like
What problems is the product solving and how is that benefiting you?
keeping my data up today for all my comuters


    Events Services

Decent Product for what you get

  • June 12, 2024
  • Review verified by G2

What do you like best about the product?
I like that it's easy to use for the most part and you get a good amount of storage for the free version. It's also super easy to use from device to device or person to person.
What do you dislike about the product?
It's a little clunky and could be more attractive. I am also always scared that if I delete anything off Dropbox, then it will also delete off my device, so I never use it for cloud backup.
What problems is the product solving and how is that benefiting you?
I'm a wedding planner, so I typically use it to transfer high rez photos from the photographer's download on my desktop to my phone for social media posts, or for sharing with my clients. Basically it allows me to quickly transfer high memory content that I can't email.


    Monica P.

Agile and easy

  • June 12, 2024
  • Review provided by G2

What do you like best about the product?
I can access my documents everywhere. I feel safe.
What do you dislike about the product?
I cannot collaborate simultaneosuly in a document.
What problems is the product solving and how is that benefiting you?
I can access My documents in a very ordered way from anywhere.


    Rafael M.

It used to be perfect

  • June 12, 2024
  • Review verified by G2

What do you like best about the product?
Easy to install and use, like any other folder on my computer. Simplier than Google Drive.
What do you dislike about the product?
There have been a few hiccups over the past years. First, you can't anymore install it on any drive. it used to work fine, but now you are forced to put it on the main drive.
There has been delays between when a file is done uplaoded and then available, somethimes minutes, sometimes... even longer.
There is no customer service.
What problems is the product solving and how is that benefiting you?
Connecting easily to computers and easy to share singular file or folder with others.


    Amelia M.

Longtime user, troubled by AI integration

  • June 12, 2024
  • Review verified by G2

What do you like best about the product?
I've been a user of Dropbox for 14 years. All my important files are backed up here. I've found the app experience extremely smooth on my Android phone and Mac computer. I was a free user for a long time, but have been a premium subscriber for at least 5 years.
What do you dislike about the product?
Recently, Dropbox added AI integration without clarity on how user data is used. For example, if I search "dog" in my Dropbox, I am shown photographs of my dog, although they do not have the word "dog" in the filename. This makes it clear there is a machine learning/artificial intelligence model looking at images to do image classification. I have asked questions publicly on the Dropbox support website, and opened support tickets with Dropbox. Even after many rounds of back and forth I did not get a satisfying answer on whether the AI is trained on my documents, or if search queries and clicks are fed back into the algorithm for improvement. There is no way to turn this feature off. I am considering deleting my account as a result.
What problems is the product solving and how is that benefiting you?
Dropbox helps me keep files synced between many computers.


    Mychael S.

It's way more user-friendly and can interact with most apps

  • June 12, 2024
  • Review provided by G2

What do you like best about the product?
Its to the point and not like Google Drive.
What do you dislike about the product?
It limits what mobile devices you can use
What problems is the product solving and how is that benefiting you?
It works well on IOS and it loads to me faster


    Legal Services

Great to upload oversized documents

  • June 12, 2024
  • Review verified by G2

What do you like best about the product?
That you can upload any large documents and share them.
What do you dislike about the product?
There is nothing I dislike. It is great!
What problems is the product solving and how is that benefiting you?
When I cannot send an email with an attachment that is large, I alway use dropbox to upload the document so I can share the document via the dropbox link.


    Mark S.

Excellent file storage solutions

  • June 12, 2024
  • Review verified by G2

What do you like best about the product?
I use Dropbox specifically for large files and it's incredibly easy then to share those files with others
What do you dislike about the product?
Nothing, I really enjoy Dropbox and use it most days
What problems is the product solving and how is that benefiting you?
Sharing large files


    Adam E.

Making Work Easy

  • June 12, 2024
  • Review verified by G2

What do you like best about the product?
I love being able to switch from my office desktop to my laptop or phone and having all my files right in the same place.
What do you dislike about the product?
As a free user, there is a limit to the amount of storage space, but I'm able to transfer out old files we are no longer using, and always have the option of upgrading my account if the space was no longer adequate.
What problems is the product solving and how is that benefiting you?
Before adopting Dropbox at work, I would have to e-mail myself files or carry a flash drive to take my work from one computer to the next. Cloud file storage makes this EASY


    Professional Training & Coaching

Dropbox review

  • June 12, 2024
  • Review verified by G2

What do you like best about the product?
I like the ability to automatically upload my photos and videos from my phone. I also like that I can easily upload my documents to Dropbox.
What do you dislike about the product?
The main thing that I don't like about Dropbox is that occasionally my documents get uploaded and they're difficult to find unless I create a folder for them. I think the cost is a slight factor although it's fairly competitive.
What problems is the product solving and how is that benefiting you?
Dropbox helps me save and upload documents and also let's me share them easily without having to email them.