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Excellent summaries of review insights
What do you like best about the product?
Being able to build charts/ graphs/ sentiment analysis of our written feedback across all the different platforms guests review us on to present back to various elements of the business.
What do you dislike about the product?
Not being very technical myself sometimes i struggle to set up new dashboards/ do new searches and also not having someone based in UK time zone to liaise with/ meet with.
What problems is the product solving and how is that benefiting you?
Summarising our written feedback for me into short sentences but also pictoral graphs
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Delivers considerable value yet has room for improvement
What do you like best about the product?
UnitQ has become a crucial part of our strategy to harness customer feedback. Its powerful NLP capabilities allow us to gather and analyze data from multiple channels, helping us identify trends, prioritize pain points, and drive meaningful product changes. As a daily user and internal advocate, it’s an effective solution for any organization looking to understand the voice of the customer on a large scale. Bringing more than 20 disparate qualitative data sources together for a unified VOC that is easy to analyze and categorize has been essential for our team. Integrating new sources is relatively easy, especially with many of the existing pre-built integrations. Additionally, we appreciate the opportunity that still lies ahead for our team. We have been able to build the metadata foundation in order to analyze by cohort yet also understand the journey any user has with our brand.
What do you dislike about the product?
While UnitQ provides substantial value, there are areas where more refinement would elevate the experience. Occasionally, we face minor inconsistencies in data quality, timeline delays, and metadata handling, which slightly impact the tool’s reliability. However, these issues are outweighed by the overall impact UnitQ has had on our workflow and our ability to respond to customer needs.
The tool is still relatively young, yet their willingness to deliver tailored value for Upwork is abundantly clear.
The tool is still relatively young, yet their willingness to deliver tailored value for Upwork is abundantly clear.
What problems is the product solving and how is that benefiting you?
We have more than 20+ disparate qualitative data sources from phone transcripts, to support tickets, to chatbot, to social. UnitQ helps parse the data in a way that is universally understandable, reduces mental load when analyzing, and also allows for enough customization that our team can accomplish complex tasks easily. The categorization model helps identify the "knowns" fairly well, and with more than 600 categories ("monitors") it handles much of the data categorization seamlessly. I primarily leverage the search feature to find nuances in conversations, often times these are the "unknowns" or things that might be missed at first glance. The boolean approach is simple yet effective, providing the majority of searchability optionality needed for identifying, analyzing, and delivering impactful reporting to key stakeholders.
Game-changer for Quality Monitoring - unitQ exceed expectations
What do you like best about the product?
unitQ give us real-time insights that allow us to proactively address issues before they impact more users. The platform’s AI-driven analysis is amazing, helping us focus on what matters most. And the best is that we continuously see improvements coming up and any needs are always looked-up. Highly recommend it!
What do you dislike about the product?
It's not easy to keep on top of all feature that unitQ has available, so maybe the creation of short 5 minute courses how to use the tool more efficiently whould be a plus.
What problems is the product solving and how is that benefiting you?
It aggregates feedback from thousand of users from various sources in to customized monitors, which allows me to identify quickly any types of issues. With that, it saves a lot of time in manually gathering and sorting feedback.
Efficient tool to work with
What do you like best about the product?
UnitQ is really easy to use and understand. We can reach out the customer support anytime we have any questions, they are so supportive.
What do you dislike about the product?
UnitQ doesn't have a brand separator function to filter brand by brand regarding app review.
What problems is the product solving and how is that benefiting you?
UnitQ helps us understand real customer feedback for our brand and the competitors'
Great tool already, with even more potential to it
What do you like best about the product?
unitQ is already a great tool to use based on the strong text analytics quality, easy to use dashboards, and ability to create charts according to our needs, but mostly we value how open the team is to our suggestions and business needs, as well as the quick adoption of our requests. I also appreciate the eagerness of our CSM to support and her being on top of what needs to be done in order for us to achieve our results. Also, the tool was implemented very fast, with the unitQ team being a continous support. Even though we only implemented the tool 6 months ago, we already have high quality and impactful use cases across our 11 brands globally.
What do you dislike about the product?
I would like to suggest the unitQ team to implement timelines on requests as a standard, as we sometimes don't know when to expect something. As a client, we don't need things in a 24 hour turn over rate, but we need to make sure our stakeholders internally are aligned in accordance to timelines. We would prefer to have a longer timeline communicated and that being reliable so we can have our colleagues ready for the next steps in the project.
What problems is the product solving and how is that benefiting you?
unitQ lets us not only analyze large sets of open text data easily, but also lets us benchmark this to our competitors which is not possible via other data sources.
unitQ stands alone
What do you like best about the product?
I love the ability to quickly review feedback. The AI feedback summaries and root cause are absolutely clutch functionalities that really help crystalize customer friction. unitQ is also intuitive and easy to use.
What do you dislike about the product?
Some improved functionality around chart organization would be nice; would love the ability to personalize view upon login
What problems is the product solving and how is that benefiting you?
Aggregating feedback around new product functionalities being released in our product; identifying opportunities, sentiment quickly.
Reviewing friction points from Customers at DK
What do you like best about the product?
I like how it's able to congregate feedback based on issue types and create detailed monitors about it.
What do you dislike about the product?
I'm finding it quite difficult to use unitQ to assist me in informing myself about my direct work. There aren't many or any (that I can find) use cases, studies, or other known ways I've come across to use as a baseline or learn from to understand how unitQ can help me with my day to day work. I'd love to become an expert on unitQ, but it's hard when it's not overly supportive in my direct work yet.
What problems is the product solving and how is that benefiting you?
Right now it's hard to say it's directly supporting my day to day in as effective of a way as I'd ideally like. I think it's much better served for areas of our team that are using it for it's more traditional features and operations while finding customer friction abiout specific products, verticals, features at DK and then being able to relay these points proactively to the teams that build or improve the items in question. It's not very often that customers are writing in about the work I'm involved with ansd sharing friction they've experienced about our team's content - it's generally more about the gameplay or techincal trouble.
DK review
What do you like best about the product?
Provides quick analysis and summaries of information i need. Easy to track specific topics
What do you dislike about the product?
Saved searches don't always update, rather revert back to only the time the search was originally saved.
What problems is the product solving and how is that benefiting you?
Receiving customer feedback to improve internal processes.
Useful insights more efficiently
What do you like best about the product?
Ability to see many customer verbatims in one location, categorized into buckets. More efficient review of what customers are saying.
What do you dislike about the product?
Could use additional organizational features, like folder systems, and team permissions so not everything is shared with everyone who has access.
I want to be able to save verbatims and share with only my team not everyone
I want to be able to save verbatims and share with only my team not everyone
What problems is the product solving and how is that benefiting you?
unitQ is helping us identify customer friction faster so we can take action more quickly.
Easy to understand social trends
What do you like best about the product?
UnitQ easily aggregates various social data and makes it effortless to drilldown into trends. The social posts from Reddit and X, for example, highlight very public and painful customer experiences. The ability to quickly find and share specific user experiences helps reinfornce the importance of R&D work.
What do you dislike about the product?
I wish UnitQ had more granuarlity controls so I could get specific information about a sub monitor or specific use cases more quickly.
What problems is the product solving and how is that benefiting you?
Understanding customer problems
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