Moveworks
MoveworksReviews from AWS customer
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Improving employee experience through AI
What do you like best about the product?
The innovative way in which they use AI to get rid of every day small headaches that take away so much energy from the IT employees.
What do you dislike about the product?
Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming.
What problems is the product solving and how is that benefiting you?
Mainly ease of reporting IT issues and passwort resetting.
Good
What do you like best about the product?
Makes ticket solving easier, quite helpful
What do you dislike about the product?
Nothing to dislike yet. So far everything is good
What problems is the product solving and how is that benefiting you?
Ticket Solving
After 2 months of working with the product
What do you like best about the product?
Solve support tickets, search content, and automate workflows across the business
What do you dislike about the product?
It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles.
What problems is the product solving and how is that benefiting you?
Ai support chat bot
Saves employees time by automating
Saves employees time by automating
A friend in deed
What do you like best about the product?
This technology caters to the needs of professional who need to apply solutions for real world problems.
What do you dislike about the product?
Nothing in particular as i have yet to find any discrepancy in what the company delivers
What problems is the product solving and how is that benefiting you?
Embedded Apis help to refactoring the code efficiently
Moveworks: improvement in support?
What do you like best about the product?
Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platform now utilizes advanced conversational AI for proactive suggestions, meaning it can anticipate employee needs and offer highly relevant prompts automatically, going beyond simple question answering. There are substantial upgrades to the natural language understanding and contextualization engine, which ensures that even complex or obscure queries are resolved quickly and with accurate context, reducing frustration for new employees and eliminating lengthy manual escalations.
What do you dislike about the product?
Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There is a significant risk that Moveworks will be optimized for the ServiceNow ecosystem, leaving customers who use competing platforms (like Jira, Freshservice, etc.) behind.
Innovation vs. Integration: Competitors and analysts predict that Moveworks' "speed will decelerate" as its teams are forced to focus on the massive technical challenge of integrating into the ServiceNow platform rather than on new, independent features.
Innovation vs. Integration: Competitors and analysts predict that Moveworks' "speed will decelerate" as its teams are forced to focus on the massive technical challenge of integrating into the ServiceNow platform rather than on new, independent features.
What problems is the product solving and how is that benefiting you?
I tried using Moveworks for onboarding of an employee. So whenenver a new employee joins a company, he/she is required to uderstand a lot of basic things about a company, for which usually we organise the knowledge transfre sessions. As I was low on manpower, I tried exploring other tools around which could be capable of solving these kind of problems. But As I went forward with exploring the tools, I came to know that it will require a lot of training time before it can become reliable. So Moveworks is good with hard-deterministic problems, but I think it need a lot of improvement before it can take up large conversations.
Transforming IT Support Through AI Automation
What do you like best about the product?
Moveworks is distinguished by the way it applies powerful AI to the automation of IT support and employee issue resolution through its chatbot. Among the impressive components are natural language processing (NLP) capabilities which facilitate smooth communications leading to fast solutions to general IT issues. Equally solid is the connection between different corporate systems hence making it easy for workers to comprehend everything involved thereby putting one or two together without wasting much time. In addition, as you keep working together with moveworks, it keeps learning thus becoming more accurate in its responses each day
What do you dislike about the product?
Although Moveworks has several advantages, its performance can be poor in some rare or highly intricate instances that are beyond its scope. This can however be time-consuming due to the intervention of a human that might be necessary at some point when these issues occur.. This also implies that setting up the system initially alongside customizing and adapting it could take long hours because one has to pay careful attention so that the software serves their organization-specific demands.
What problems is the product solving and how is that benefiting you?
Moveworks platform makes employees more efficient by helping them to resolve more issues quickly, summarizing work interruptions for employees. Also, by implementing such a system as Moveworks, it is possible to concentrate development forces on complicated strategic tasks instead of routine things within IT support teams. Due to the enhancements, Moveworks can actually improve the ability of a company to introduce new ideas. It is important that Moveworks can grow together with the company pages, being able to handle more and more IT support requests.
Revolutionizing Workplace Efficiency with Moveworks
What do you like best about the product?
What sets Moveworks apart from its competitors is the way its AI-powered solution can automate IT Support workloads like never before. It has an operant interface, as well as an integration factor with other systems which greatly decrease resolution time since employees can solely attend to their core duties without worrying about technical issues. The response and natural conversation put in enable easy interaction with the bot to achieve set objectives without long and complicated processes that make productivity low.
What do you dislike about the product?
However, the tools that have been provided by Moveworks are very effective most of the time, though occasionally, there are scenarios where overly complex or rare IT issues need to be solved with the help of people directly. Moreover, the initial configuration and further individual adjustments can sometimes be too time-consuming and often presuppose a profound understanding of the platform on hand and, besides, the company’s existing IT environment. Although, there are little drawbacks which are as follows - Nonetheless, these slight disadvantages cannot negate the numerous advantages offered by the tool.
What problems is the product solving and how is that benefiting you?
Moveworks is solving several critical problems for our IT department:Moveworks is solving several critical problems for our IT department:
1. Automating Routine IT Support Tasks: An example of what Moveworks does is fielding basic and recurring support requests including password resets, access number requests, and other similar cases. By automating these repetitive tasks, the burden on the IT support team is removed, freeing them to perform better and more useful duties.
2. Reducing Resolution Times: Using artificial intelligence and natural language processing, Moveworks addresses employee queries and delivers timely and relevant responses quickly, compared to conventional means of addressing such complaints. This is beneficial for the employees as they get a chance to discontinue and resume their work quickly.
3. Enhancing IT Support Efficiency: This way, it helps to ensure that support tickets are being processed correctly through strong integration with existing IT systems, which is an attractive aspect of Moveworks. I also realized that the real-time data and analytics that are given gives an opportunity to know the performance of the different systems and areas of the platform that require changes.
4. Improving User Experience: With its conversational AI interface, the Moveworks tool has a high potential of being employed by the employees due to the lack of frustrations that characterize usage of other systems to accomplish the same. This avoids the need to overly rely on IT specialists or technical support and at the same time improves the overall impression of the application and offers a more independent working force.
Altogether, we are revolutionizing our IT support by introducing a number of built-in features that automate the processes, make them faster and enhance the end-user experience with Moveworks. This not only aids the IT department by cutting down on intensity and investing in greater capabilities, but also boosts organizational efficiency.
1. Automating Routine IT Support Tasks: An example of what Moveworks does is fielding basic and recurring support requests including password resets, access number requests, and other similar cases. By automating these repetitive tasks, the burden on the IT support team is removed, freeing them to perform better and more useful duties.
2. Reducing Resolution Times: Using artificial intelligence and natural language processing, Moveworks addresses employee queries and delivers timely and relevant responses quickly, compared to conventional means of addressing such complaints. This is beneficial for the employees as they get a chance to discontinue and resume their work quickly.
3. Enhancing IT Support Efficiency: This way, it helps to ensure that support tickets are being processed correctly through strong integration with existing IT systems, which is an attractive aspect of Moveworks. I also realized that the real-time data and analytics that are given gives an opportunity to know the performance of the different systems and areas of the platform that require changes.
4. Improving User Experience: With its conversational AI interface, the Moveworks tool has a high potential of being employed by the employees due to the lack of frustrations that characterize usage of other systems to accomplish the same. This avoids the need to overly rely on IT specialists or technical support and at the same time improves the overall impression of the application and offers a more independent working force.
Altogether, we are revolutionizing our IT support by introducing a number of built-in features that automate the processes, make them faster and enhance the end-user experience with Moveworks. This not only aids the IT department by cutting down on intensity and investing in greater capabilities, but also boosts organizational efficiency.
AI platform ...that makes life easy
What do you like best about the product?
Search for information tool -- gives the best and highly efficient results
What do you dislike about the product?
Not really anything to dislike about this
What problems is the product solving and how is that benefiting you?
It gives good candidate results and help to analyse the market cap
MoveWork - A Smart AI copilot
What do you like best about the product?
Recently I got time to explore Movework AI Copilot and explore it's features, Being a AI developer, It was pleasant to see how Movework automate required day to day task related to IT support and other enablement function, Very well.
They have created a all in one place solution, which can easily adopt by not technical organisation as well with less to no devlopment requirements.
They have created a all in one place solution, which can easily adopt by not technical organisation as well with less to no devlopment requirements.
What do you dislike about the product?
Restriction in major customisation in functionality is something I saw challenging. But that is something we can work with MoveWork to see workarounds.
What problems is the product solving and how is that benefiting you?
It's one Stop solutions for IT support and helpdesk
An AI bot that seriously saves your team time and aggravation
What do you like best about the product?
The best part of the experience with Moveworks is working with their Customer Success team. They do what it takes to ensure success.
What do you dislike about the product?
We have been using Moveworks for almost a year now and there is nothing to dislike. The team and the product are awesome
What problems is the product solving and how is that benefiting you?
Our bot, Laika, provides a service to our employees that is both instant and wide-ranging in it's ability. Approvals, app assignments, password resets, all done
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