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A one stop shop kind of solution for my social media problems!
What do you like best about the product?
its pretty comprehensive on a single platform, also the ease of using the platform
What do you dislike about the product?
customer support can be a bit better overall
What problems is the product solving and how is that benefiting you?
consistent customer feedback and overall makes the customer experiences better!
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Use Sprinklr....boost cX!!!
What do you like best about the product?
The best part of Sprinklr is that it is a product with a suite of offerings that can cater to multiple industries. Each and every offering let it be Voice, Marketing solutions , everything has been curated with a lot of thought which makes the soultuin user friendly and results oriented.
What do you dislike about the product?
There isn't much to dislike about Sprinklr but if I were to knit pick the pricing is a bit on the higher side
What problems is the product solving and how is that benefiting you?
I have used Spriklr for Marketing automation at the moment. It has been very helpful in generating insights and running effective campaigns.
Value For Money
What do you like best about the product?
The contact center management and chat bot management is great
What do you dislike about the product?
Need to add voice bot to enhance the customer experience
What problems is the product solving and how is that benefiting you?
Its solving our auto dialer and chatbot using marcos
The Perfect Tool - Sprinklr
What do you like best about the product?
SPrinklr is best due to its contact center and knowledge base
What do you dislike about the product?
Need to add more detailing for the usage to enchance
What problems is the product solving and how is that benefiting you?
Its solving contact center and Knowledge base
Sprinklr- The efficient factor of technology
What do you like best about the product?
It has various ways to find certain data for CSAT and DSAT analysis. In the care reporting option, we edit the widgets and find multiple windows for different regions. The case history option helps to find out, how agents adhere to the correct actions in the case. We can also stretch tagging levels from level 1 to level 3, which can help us bifurcate customer interactions according to scenarios.
What do you dislike about the product?
It has two pass-check (Password and OTP) for verification while logging into the account. Sometime verification code not gets.
What problems is the product solving and how is that benefiting you?
From the rating report, we can find the exact NPS report and prevent the customer issues with the our platform. We can easly add the articles in the knowledge-base that can help for agent while taking live chats.
sprinkler is a one shot search tool that makes it more feasible
What do you like best about the product?
sprinkler services help in serving dynamic database knowledge with AI technology based on various regional information. Also provides accounting data at sherlock and easy search portals to collect the data information.
What do you dislike about the product?
The sprinkler has the disadvantage of auto logout after every idle one hour
What problems is the product solving and how is that benefiting you?
Sprinkler services help in identifying the data and segregating it on a regional basis, which is useful in simplifying the workload,
It also helps in cost saving and reduces premiums, provides safety parameters, and ensures compliance
It also helps in cost saving and reduces premiums, provides safety parameters, and ensures compliance
Mid-Level Customer Service Professional Staple
What do you like best about the product?
I enjoy using Sprinklr to take escalated cases, get insights on previous cases, view post-case feedback surveys (CSATs) , and monitor my team's statuses for management purposes in addition to their weekly and daily schedules. It is also a great management tool for time off requests, which is integrated with Workday at my org. Sprinklr provides great insights to understand my team's performance and coach accordingly. Coming from another system for 6 years into Sprinklr, it prevented a bit of a learning curve, but I enjoy it a lot more. It was also very helpful to have an in-house implementation team to coach and train us to work out any difficulties or issues. Sprinklr is apart of my daily use and workflow and I wouldn't have it any other way.
What do you dislike about the product?
-Insufficient drill-downs for viewing in-depth data
What problems is the product solving and how is that benefiting you?
Getting more data insights for the company and customer support department and determining what drives our daily volume
Easy to navigate
What do you like best about the product?
Easy to assist the customer's and easy to get the excel reports
What do you dislike about the product?
Sometimes it's hard to swtich to the dashboards
What problems is the product solving and how is that benefiting you?
Sprinklr helps in getting the parent post from the link
It partially does what it is supposed to, but it also generates enormous amount of unnecessary work
What do you like best about the product?
It replaces multiple tools, so I only use one
What do you dislike about the product?
It generates huge amount of unnecessary work. Instead of just making sure everything is ok with our social media, we spend hours on work that makes no sense.
What problems is the product solving and how is that benefiting you?
Whatever they ask us. In most of cases, I am able to resolve their inquiries. In other cases, I know when to ask them where to go.
Very complete tool with deep posibilities but not very intuitive to get started
What do you like best about the product?
The main upside of using sprinklr for me was to be able to manage every post of the company i'm working with in one place.
Before using Sprinklr I had to post separetly on different platforms, having to transfer documents to my phone, managing the different image format and texts.
With Sprinklr all of those issues are gone because you have one space with all of the social medias. Meaning I could easily post on different platforms and accounts.
It's a huge gain of time and energy, I also could get valuables insights thanks to the reporting tab of sprinklr, this is a very customizable tab where you could get reports and very important data on basically anything you would like (engagement rates, followers growth, audience demographics and so much more. All of this allowed me to easily and quickly visualize which posts were working well and which ones weren't.
This reporting tab makes all of the "statistics" tabs available on instagram, linkedin or facebook completely obsolete.
Before using Sprinklr I had to post separetly on different platforms, having to transfer documents to my phone, managing the different image format and texts.
With Sprinklr all of those issues are gone because you have one space with all of the social medias. Meaning I could easily post on different platforms and accounts.
It's a huge gain of time and energy, I also could get valuables insights thanks to the reporting tab of sprinklr, this is a very customizable tab where you could get reports and very important data on basically anything you would like (engagement rates, followers growth, audience demographics and so much more. All of this allowed me to easily and quickly visualize which posts were working well and which ones weren't.
This reporting tab makes all of the "statistics" tabs available on instagram, linkedin or facebook completely obsolete.
What do you dislike about the product?
I didn't like the fact that Sprinklr is not very intuitive. I had to get a lot of help from the articles that sprinklr created to help their users. It's not the kind of tool you can just pick up and use effectively, it requires a certain investment to discover all the features given to you. Even after several months I still figure out new ways of improving my processes.
In a way it's a good thing, it shows that the tool is very complete and can have a wide range of uses, however it also shows to be somewhat intimidating at first.
I also quite didn't enjoy having to deal with the support considering some of my tickets took weeks to be solved, and they were not very responsive.
In a way it's a good thing, it shows that the tool is very complete and can have a wide range of uses, however it also shows to be somewhat intimidating at first.
I also quite didn't enjoy having to deal with the support considering some of my tickets took weeks to be solved, and they were not very responsive.
What problems is the product solving and how is that benefiting you?
It is allowing me to quickly manage all of my company social medias in one place.
Meaning I didn't have to go through every social media to post on every single one of them which can be quite tricky and time consuming considering every social media has their different format or requirements (sprinklr helps a lot with this).
To my knowledge Sprinklr is the most complete and deep tool of that kind allowing for customization, automation, and giving valuable insights through reporting.
Before Sprinklr, I had to go through every social media "reporting" tabs, but most of them offer really poor reporting tabs, not user friendly, very time consuming to look for one information, and overall not practical. This is solved by sprinklr allowing me to do my monthly report on social media quicly and effectively.
Meaning I didn't have to go through every social media to post on every single one of them which can be quite tricky and time consuming considering every social media has their different format or requirements (sprinklr helps a lot with this).
To my knowledge Sprinklr is the most complete and deep tool of that kind allowing for customization, automation, and giving valuable insights through reporting.
Before Sprinklr, I had to go through every social media "reporting" tabs, but most of them offer really poor reporting tabs, not user friendly, very time consuming to look for one information, and overall not practical. This is solved by sprinklr allowing me to do my monthly report on social media quicly and effectively.
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