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It's fine but could be better.
What do you like best about the product?
Ability to do a lot of specialty things usually platform-specific (i.e., tagging photos, extending collabs, etc.)
What do you dislike about the product?
constant password changes and too many options in the platform
What problems is the product solving and how is that benefiting you?
troubleshooting
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Great tool to work and easy to access
What do you like best about the product?
Easy to use, Easy to navigate,it becomes easy to revert to the customer on social media platform with their concerns
What do you dislike about the product?
Lag issue while fetching the dashboard .
What problems is the product solving and how is that benefiting you?
Sprinklr is helping us to resolve customer queries.
Made for Data Analytics
What do you like best about the product?
The interface is modern and easy to read.
What do you dislike about the product?
So much information is displayed at all times.
What problems is the product solving and how is that benefiting you?
Sprinklr is our core communication platform, all incoming and outbound interactions/cases are housed in sprinklr.
Powerful tool to boost business
What do you like best about the product?
The ease of use to boost engagement and remain compliant. A one-stop shop for all of the different social media outlets.
What do you dislike about the product?
Initial connection of accounts was slightly tricky but after reviewing the step-by-step instructions was able to get everything set up properly.
What problems is the product solving and how is that benefiting you?
Consistency across platforms and staying organized with planning engagement.
Sprinklr Review
What do you like best about the product?
I love that I can choose my favorite macros to work more efficiently.
What do you dislike about the product?
I don't like that my user logs out every hour or something like that.
What problems is the product solving and how is that benefiting you?
They help organize all the workflow while we give our costumer service.
Easy to navigate
What do you like best about the product?
Able to post to several acounts at once.
What do you dislike about the product?
Warps Instagram stories, doesnt allow videos and pics to be posted on Facebook together.
What problems is the product solving and how is that benefiting you?
Allowing me to navigate all social channels on one site.
Flexible, User-friendly
What do you like best about the product?
Flexible and easy to use among team members
What do you dislike about the product?
Better understanding from customer service agents to our questions
What problems is the product solving and how is that benefiting you?
Moderation and reporting, Customer Service Escalation
Used Sprinklr for Community Management
What do you like best about the product?
I can do all of my important tasks via the platform directly. Pretty easy to use.
What do you dislike about the product?
Many bugs and mistakes, especially regarding numbers for reporting (does not always synchronize with the social media platforms)
What problems is the product solving and how is that benefiting you?
Sprinklr Service was not able to solve any of my problems yet...
Almost but not quite...
What do you like best about the product?
Having never worked in the Social media space until about a year ago, I was quite surprised at the behind the scenes activities, especially with Sprinklr. That there was a service which could aggregate all the SM platforms, providing ease of access to working on and responding to comments, messages etc. was the most surprising and exciting for me. Being able to create my specific dashboards to address what and how I want makes work quick, easy and straightforward. There's so much that can be done using all aspects of the service.
What do you dislike about the product?
Lack of support unfortunately was the downside for me. There's so much that can be done using the service but you'd never know because for the many years the company used it, we'd had little to no customer support nor training to assist us. We've only recently found out that we've barely scratched the surface of what it's capable of and what we actually have access to. If you look at my scoring on the feature ranking you'll understand what I mean. We didn't even know about 80 to 90% of the service's capabilities until this year, after our company had been using it for I think about 7 years. We've now been offered and promised support and training but is it too little too late?
What problems is the product solving and how is that benefiting you?
Helps us track and address SM complaints in real time but keeps our engagement with our clients continuous.
Value for Money
What do you like best about the product?
The usage of Marco's and Knowledge base which can be easily incorporate
What do you dislike about the product?
Its gets logged out really soon which is iritating
What problems is the product solving and how is that benefiting you?
Chat bot and contact center
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