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Good product
What do you like best about the product?
Easy to use, easy to onboard product teams on it and easy to grab insights from different features
What do you dislike about the product?
Pricing, lack of deep-dive features, the simplicity of the UX is sometimes limiting when we want to go deeper
What problems is the product solving and how is that benefiting you?
We are getting real insights on our product and customer journey, it helps us to develop the product in the right way
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Powerful solution for Customer experience analysis
What do you like best about the product?
CS live a must to understand quickly what's happening on your webpage.
The ease of setup is real. Customer success team is with you.
The ease of setup is real. Customer success team is with you.
What do you dislike about the product?
can be limited for small websites.
it is an expensive solution.
it is an expensive solution.
What problems is the product solving and how is that benefiting you?
we identified a bug issue on our funnel, and we immediately benefited from it in term of CRO.
My time at ClickTale was one I will never forget (for good reasons only!)
What do you like best about the product?
The software is extremely useful and the people were very friendly and helpful
What do you dislike about the product?
Nothing, all was good!
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What problems is the product solving and how is that benefiting you?
Understanding what is and isn't working on your website
Recommendations to others considering the product:
Everything you need to know about making changes on your website
The best way to understand consumer behavior
What do you like best about the product?
I like ContentSquare beacause it is easy to use and powerful to get insights quickly for our product team by using CS live extension.
The support is relevant and fast to deliver answers.
The support is relevant and fast to deliver answers.
What do you dislike about the product?
I dislike site modelization which is time consuming to be ready. It can be improve.
CS for apps has been painful to implement on our side
CS for apps has been painful to implement on our side
What problems is the product solving and how is that benefiting you?
I can identify points of frustration of consumers and how they really navigate on site. It is very helpful to improve user experience
Clicktale helped to understand the user experience in a very clear and precise manner
What do you like best about the product?
Heatmaps are very useful. All kinds of heatmaps made the analysis easier
What do you dislike about the product?
100 options of page preview, were usually the same. So this was little distracting
What problems is the product solving and how is that benefiting you?
Business problems related to scroll reach. And user interaction on page CTA's
The Tool of Quick Wins
What do you like best about the product?
The tool is powerful. Zoning and replays are great. The Chrome extension is fantastic for anyone in the business to grab quick wins.
What do you dislike about the product?
Using the data when sampled can be difficult. Had a high turnover of CSMs on our account.
What problems is the product solving and how is that benefiting you?
Helped massively with improving UX across our site for both new and old areas and products/features.
A smart application for analysis!
What do you like best about the product?
* the best price tracking software;
* easy to use;
* easy to use;
What do you dislike about the product?
UI/UX application can be improved in the future;
What problems is the product solving and how is that benefiting you?
price analysis + competitive price tracking
Recommendations to others considering the product:
I highly recommend this software!!! It will definitely help you.
Easy to Understand User Feedback
What do you like best about the product?
I love that you can see exactly what the user is doing and gather that information from multiple users to create a heatmap. This will give the designers a map on to make better design decisions.
What do you dislike about the product?
I actually never used it, rather was given the feedback/info from our Marketing partners.
What problems is the product solving and how is that benefiting you?
- Design Decisions
- CTA A/B Testing
- Landing page length
- CTA A/B Testing
- Landing page length
CSM
What do you like best about the product?
Learning new products and working with tools that could provide data that were previously not available
What do you dislike about the product?
New products are buggy and demos are misleading. Lots of issues with CEC
What problems is the product solving and how is that benefiting you?
Fixing user experience and design issues
Recommendations to others considering the product:
Extensively tested POC before purchase
good tool!
What do you like best about the product?
I like Journey Analysis the best of all.
What do you dislike about the product?
I dislike Page Comparator the best of all.
What problems is the product solving and how is that benefiting you?
it's so helpful to find the page the user is looking for with Journey Analysis.
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