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External reviews

447 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Retail

Excellent

  • October 28, 2021
  • Review provided by G2

What do you like best about the product?
I really enjoy the live zoning tool, it's really easy to use.
What do you dislike about the product?
Making mappings is quite complicated and hard to get your head around at first.
What problems is the product solving and how is that benefiting you?
How to optimize pages. We have seen increased conversion increase


    Steph L.

A powerful UX tool to add to your quant analysis

  • October 28, 2021
  • Review verified by G2

What do you like best about the product?
CS allows you to understand the true journeys users take, not just following page path. The tool also lets you set up goals for clicks which we can't easily do in GA as GTM is closed to most people - CS gives us the freedom to add click goals without loading GTM with tags. CS is a tool we use daily, and in every piece of UX analysis, it plays a big role in our UX roadmap and optimisation efforts.
What do you dislike about the product?
It would be great if there was an eye-tracking feature built in - it's the missing data!
What problems is the product solving and how is that benefiting you?
We have managed to pin point copy on the site that causes a higher conversion rate thanks to the click to conversion metrics and utilised this on key pages for campaign traffic to increase conversion rate.


    Rossella T.

Essential for understanding user behavior and improving conversions!

  • October 28, 2021
  • Review verified by G2

What do you like best about the product?
ContentSquare allows you to analyze the user's journey and to identify pain points within the page. Furthermore, thanks to the "Impact quantification" module, it is possible to evaluate the impact of certain user behaviors and plan actions based on the estimated revenue. Contentsquare allows us to improve web performance thanks to ux / ui micro-optimizations. The tool's usability is perfect, and the support is always timely and effective, made by extraordinary people, and I highly recommend it.
What do you dislike about the product?
Nothing, I like everything about the tool, and I have no suggestions.
What problems is the product solving and how is that benefiting you?
Thanks to Contentsquare's data, we can plan better the actions to improve the user experience and journey. We can also better understand the user and the points of friction. CS helps us formalize significant A / B tests and actions that prove to be successful. The benefit is an increase in conversions with less effort on all teams.


    Food & Beverages

Very useful tool to optimize digital experience, great support service and partnership team !

  • October 28, 2021
  • Review provided by G2

What do you like best about the product?
The ease of use of the tool and the depth of the analysis we can get thanks to the different modules.
What do you dislike about the product?
The data gap with analytics tools is hard to justify to the teams and makes us lose time to understand the reason of the gap.
What problems is the product solving and how is that benefiting you?
We analyze analysis before and after important revamping.
We use it to better understand the visitors' expectations and painpoints, and to justify/quantify any UX change.


    Federico L.

The perfect tool

  • October 28, 2021
  • Review verified by G2

What do you like best about the product?
Thanks to Contentsquare, I can understand my customers' behavior and fix all the minor bugs with a straightforward tool.
You don't have to be an expert to use it, it's very easy.
You will be able to analyze all your website.
What do you dislike about the product?
At the moment nothing that I dislike or that I shouldn't recommend.
What problems is the product solving and how is that benefiting you?
In particular, with CS, I improved the performances of my main PLP pages.


    Francesco Jacopo V.

One of the best Analytics tools

  • October 28, 2021
  • Review provided by G2

What do you like best about the product?
Its efficiency and usability! It is a very advanced yet simple tool
What do you dislike about the product?
The new modules (outside of the main product) sometimes aren't 100% effective
What problems is the product solving and how is that benefiting you?
Business improvements, Website optimizations


    Serena R.

Great platform for user insights

  • October 28, 2021
  • Review provided by G2

What do you like best about the product?
My favourite part is zoning analysis, which allows to precisely measure user engagement with a particular section of the website. As a UX designer, the user journey feature is also super useful to find blocks in the flows and eliminate them quickly.
What do you dislike about the product?
The loading time and general performance could be improved.
What problems is the product solving and how is that benefiting you?
The benefits definitely outweight the cons. We're finding issues quickly after they arise and we are able to gather objective insights without the bias that could arise with other methods (think qualitative testing/analysis).


    Insurance

You'll never know your visitors better

  • October 28, 2021
  • Review verified by G2

What do you like best about the product?
The product itself is crazy. You can make the right choice with the reliability data and can explore tons of segments.
What do you dislike about the product?
Some minor bugs or slowness in the tool and sometimes the UX is not what is expected from this type of solution
What problems is the product solving and how is that benefiting you?
I can analyze simple or complex segments and make the right decision for AB test or development.
I can understand users behaviours, journey and how they interact with the contents


    Valentin L.

A complete tool for understanding user behaviors !

  • October 26, 2021
  • Review verified by G2

What do you like best about the product?
access to detailed and tailored user journeys, zoning metrics, session recording as well as data retroactivity are essential competitive advantages to accelerate the collaborative usage of data
What do you dislike about the product?
I don't have any recommendations on what I dislike on the tool.
What problems is the product solving and how is that benefiting you?
Understand audiences and user behaviors, and exploit the major lessons in a process of continuous performance optimization.
Recommendations to others considering the product:
The main advantage of using Content Square is linked to a promise kept : that of benefiting from a complete user-centric tool allowing us to understand audiences and user behaviors, and exploit the major lessons in a process of continuous performance optimization


    Consumer Services

Nice team and platform

  • October 26, 2021
  • Review verified by G2

What do you like best about the product?
Very professional and reactive team that always accompanies you in the analysis process.
The platform is easy to use.
What do you dislike about the product?
I haven't had any problem with the service so far.
What problems is the product solving and how is that benefiting you?
We are improving our user experience through different analyses of our pages.