SailPoint Identity Security
SailPointExternal reviews
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Effortless Setup, Yet Limited Customization
What do you like best about the product?
I find SailPoint easy to set up and deploy, which simplifies the initial implementation process and reduces the time and resources needed to get the system running effectively. Additionally, I appreciate SailPoint's ability to connect with a variety of target services, enhancing its flexibility and allowing for seamless integration with existing infrastructure. This connectivity ensures that my identity governance and administration tasks are well-coordinated and efficiently managed, which is crucial for maintaining security and compliance within our organization.
What do you dislike about the product?
SailPoint offers very limited customization possibilities.
What problems is the product solving and how is that benefiting you?
I use SailPoint for provisioning, RBAC, and automating access requests, certifications, and approvals, which simplifies identity governance and administration.
Simple UI, But Overwhelming Options for Beginners
What do you like best about the product?
The simple UI to enable complex management.
What do you dislike about the product?
The amount of options available makes it hard to understand the art of the possible at first.
What problems is the product solving and how is that benefiting you?
Several different systems used in different regions within the organisation.
Top-Tier Identity Security, But UX Needs Improvement for Non-IT Users
What do you like best about the product?
Industry leading Identity security, with focus on future.
What do you dislike about the product?
Somewhat difficult to use for non-IT centric personnel. UX could improve.
What problems is the product solving and how is that benefiting you?
Accurate user inventory and certifications. Streamlined employee onboarding.
IGA product that caters to the new age
What do you like best about the product?
their advancements in the Identity governance space. Innovation at a constant pace
What do you dislike about the product?
nothing really. They are doing well in their space
What problems is the product solving and how is that benefiting you?
Governing identities
Am a Begineer to sailpoint with 2yr expertize
What do you like best about the product?
Looking for remediation and response as part of cleanup
What do you dislike about the product?
would expect it to have a Full life cycle visibility for any type of user
What problems is the product solving and how is that benefiting you?
Solving Lot of Compliance related issues
Love the product, provided that it is implemented correctly.
What do you like best about the product?
SailPoint provides outstanding orchestration and governance capabilities that, when properly implemented, can significantly strengthen identity lifecycle management across the enterprise. Its ability to centralize and enforce IGA controls is one of its greatest strengths—allowing organizations to automate complex workflows, maintain compliance, and improve operational efficiency.
However, realizing this value depends heavily on a well-structured deployment and standardized utilization. The platform offers strong ease of use once processes are established, but it’s not a simple “plug and play” solution. To unlock its full potential, organizations must invest the time to design thoughtful governance models, align business processes, and maintain disciplined operational practices.
When these elements are in place, SailPoint delivers impressive results: streamlined provisioning, stronger security postures, and better visibility and control over identities and access across the environment.
However, realizing this value depends heavily on a well-structured deployment and standardized utilization. The platform offers strong ease of use once processes are established, but it’s not a simple “plug and play” solution. To unlock its full potential, organizations must invest the time to design thoughtful governance models, align business processes, and maintain disciplined operational practices.
When these elements are in place, SailPoint delivers impressive results: streamlined provisioning, stronger security postures, and better visibility and control over identities and access across the environment.
What do you dislike about the product?
While SailPoint is a strong platform, it can become overly complex when organizations lean too heavily on customizations. Excessive tailoring often introduces unnecessary technical debt, making upgrades and long-term maintenance more difficult.
In SailPoint IIQ specifically, it can be challenging to get clean, easily interpretable data to fully understand the underlying logic and processes. This can slow down troubleshooting and limit visibility for teams who weren’t part of the original build. Additionally, application onboarding in IIQ can be cumbersome and time-consuming, often requiring significant engineering effort and coordination.
Although SailPoint Identity Security Cloud (ISC) introduces new features that address many of these pain points—such as standardized connectors and improved onboarding frameworks—IIQ still places the burden on the organization to manage complexity carefully. For teams still on IIQ, these challenges can impact ease of use and slow the pace of identity governance modernization.
In SailPoint IIQ specifically, it can be challenging to get clean, easily interpretable data to fully understand the underlying logic and processes. This can slow down troubleshooting and limit visibility for teams who weren’t part of the original build. Additionally, application onboarding in IIQ can be cumbersome and time-consuming, often requiring significant engineering effort and coordination.
Although SailPoint Identity Security Cloud (ISC) introduces new features that address many of these pain points—such as standardized connectors and improved onboarding frameworks—IIQ still places the burden on the organization to manage complexity carefully. For teams still on IIQ, these challenges can impact ease of use and slow the pace of identity governance modernization.
What problems is the product solving and how is that benefiting you?
SailPoint has been instrumental in helping us centralize and automate our identity governance, moving us away from manual processes toward more standardized controls. This shift has improved our compliance, sped up provisioning, and provided us with clearer visibility into access throughout the organization. As a result, we have strengthened our security and enhanced our overall operational efficiency.
SailPoint is reliable for the most part.
What do you like best about the product?
Ease of data modeling, certifications make UARs a breeze.
What do you dislike about the product?
Custom code/rules are locked behind a paywall. There are upper limits on many of the policies.
What problems is the product solving and how is that benefiting you?
This product offers user access reviews, auditing capabilities, and complete lifecycle automation.
IGA Leader
What do you like best about the product?
SailPoint offers an easy to navigate product with extensive documentation which makes implementation a manageable task. The product comes with a whole lot of product specific connectors and also some standard connectors which can be used to integrate with a wide variety of systems. The user community of SailPoint is also quite active and supportive.
What do you dislike about the product?
While the platform is feature rich and they have a steady pipeline of features being rolled out, ideas from customers can take a long time to get on the roadmap. The other thing which I displiek about SAilPoint is the reluctance of their support team to get on a call to resolve issues. They are happy exchanging emails over days/weeks on issues which can be resolved over a 10 minute call.
What problems is the product solving and how is that benefiting you?
SailPoint is helping me automate a range of governance activities and broaden the identity conversation.
Continued Platform Investment and Improvements
What do you like best about the product?
What I like most is that SailPoint continues to invest heavily in their SaaS solution, looking for ways to enhance the overall capabilities of their product. This leads to increasing opportunities for expanded usage and modernization. It is also fairly intuitive product that is easy to navigate.
What do you dislike about the product?
There are really 2 things that I dislike. First, the support model for their tooling that always consists of looking to push you toward a paid service and the paid service is essentially on a token system. You get so many tokens depending on how much money you give them, but those tokens expire after a year. The other thing is also related to pricing and costs. SailPoint has invested in the addition of features and modules that support their core product, but everything comes at an additional cost. DAS, NERM,Risk Mgmt, Pwd Mgmt, etc
What problems is the product solving and how is that benefiting you?
Provisioning and LifeCycle Management Automation are the biggest wins for us with using SailPoint. We also use it heavily for Access Requests and User Access Certifications and continue to expand on that usage regularly.
Flexible product to implement custom solution
What do you like best about the product?
Love that the on prem product IIQ is very custom solution and can be very flexible to use. Their customer support is quick to respond to solve queries as well.
What do you dislike about the product?
Their cloud solution just getting mature and not all solutions from the on prem is available on cloud yet.
What problems is the product solving and how is that benefiting you?
custom solutions to complex financial industry use cases
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