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Great product, easy to use and great for managing social customer service.
What do you like best about the product?
Best part of Conversocial is by far the ease of use - it acts similarly to an email inbox and means no customer is missed. The complaint handling functions are very good and managing workforce within it is also easy. Great support from the Conversocial team too! They know their stuff.
What do you dislike about the product?
It would be great if you could customise your platform to enable you to add in new features - the platform is very much "One size fits all" - with that said, it really is the best fit we could find and great for what we needed.
What problems is the product solving and how is that benefiting you?
It provides us with a secure audit trail of customers and the conversations we have. Massively improves efficiency and allows us to be able to record individual stats on users. Our customer satisfaction increase is for sure a direct effect from us using Conversocial.
Recommendations to others considering the product:
Go for it!
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A great platform to help support our digital customer experience
What do you like best about the product?
It is the best platform for managing our customer contacts and fully supporting the customer journey. The analytics help me promote how well the digital department is working across all digital customer outlets.
What do you dislike about the product?
I have worked with Conversocial for over 2 years and I have yet to find something that has not met my expectations.
What problems is the product solving and how is that benefiting you?
Since using Conversocial, I have been able to show the impact of having a top performing Digital platform to help me service our customer base. Reducing AHT and average speed of response to not only top of the industry but top of the digital environment standard.
Recommendations to others considering the product:
Do your own comparisons, check out other providers,... and you will see that Conversocial is the best platform, with the best service for the best price.
Excelllent community management tool
What do you like best about the product?
Conversocial pulls conversations from all social media platforms into a user-friendly interface. At a glance, it's easy to discern between direct messages, comments, visitor posts and other types of interactions. Perhaps it's best features are that it stores conversation history, allows you to grade interactions as positive, neutral or negative, and allows you to tag messages as complaints or queries. You can also assign conversations to agents - this makes the task of following up a lot simpler, and ensures that fans/followers do not get missed or receive multiple replies from different agents simultaneously.
I find it's very useful as an ORM tool. Some platforms try generate brand sentiment reports based on keywords, but this is not 100% accurate. In Conversocial, sentiment is captured at the point of interaction by a trained user, which I feel is far more likely to be correct.
I find it's very useful as an ORM tool. Some platforms try generate brand sentiment reports based on keywords, but this is not 100% accurate. In Conversocial, sentiment is captured at the point of interaction by a trained user, which I feel is far more likely to be correct.
What do you dislike about the product?
It can be used to post and schedule content, but there are many other tools that do this better.
What problems is the product solving and how is that benefiting you?
From a community management perspective, we needed a tool that could be used to engage with followers and fans across multiple platforms. We needed a tool that was reliable at tracking these conversations, and was easy to use. Learning the platform was easy, we found the Conversocial team was always on hand to assist with queries, and there was no lag between posts appearing in social media platforms and in Conversocial.
Recommendations to others considering the product:
It's an excellent community management tool that also manages to be accurate in terms of ORM. It's ease of use is a major benefit.
Excellent product Conversocial
What do you like best about the product?
I like this application because allows me to manage multiple social networks, help me improve and make more fluid conversation on social platforms (like twitter and Facebook) and it's a great tool for teamwork where you can share the information necessary for daily work, all in one place.
What do you dislike about the product?
At this moment I didn't discover any flaw of Conversocial, definitely I recommend this app.
What problems is the product solving and how is that benefiting you?
After start using Conversocial I could maintain direct contact (along with my working group) with my clients via social networks without any problems, and because this allowed me to increase my business sales.
Nice!
What do you like best about the product?
The customer service is bar to none with this company.
What do you dislike about the product?
Pricing long term should be a concern area.
What problems is the product solving and how is that benefiting you?
Increasing the effectiveness of access to good customer service.
All customer feedback at one place
What do you like best about the product?
All that we want to hear from our customers across Google / Facebook / twitter etc. can be consolidated at one place using Conversocial!
What do you dislike about the product?
Conversocial can even predict the tone of the customer message and tag it. But the logic used in this can be improved.
What problems is the product solving and how is that benefiting you?
We are a customer facing firm interacting with users through various access points. Often, we miss out on important feedback / communication from our customers because of not having a platform where we can keep track of all these queries. Conversocial solved this for us.
Also, prioritising the urgent / important messages is an added advantage - it helps stop the damage from spreading.
Also, prioritising the urgent / important messages is an added advantage - it helps stop the damage from spreading.
Recommendations to others considering the product:
Go ahead if you want your customers to have a better user experience
Conversocial is easy
What do you like best about the product?
It's really intuitive and easy to use in comparison to other social media management software.
What do you dislike about the product?
Sometimes it's laggy between screens, but this could be a network issue.
What problems is the product solving and how is that benefiting you?
The ability to interact with customers on multiple social media platforms.
Simple to use and effective product for moderation
What do you like best about the product?
Conversocial has a very simple user interface. It's a great platform for multiple users to be able to moderate and reply to posts simultaneously. It also has a convenient system for adding notes to posts or customer files.
What do you dislike about the product?
Paying per user license can get expensive. The analytics can be a little clunky and are better suited for customer service than anything else.
What problems is the product solving and how is that benefiting you?
We are able to moderate all of our platforms from one place. When there is a question, one user can add notes and assign it to another user - this tremendously helps customer service while keeping all of the notes in one place (as opposed to email threads, etc.)
Recommendations to others considering the product:
It's a simple product - much less complex than other products than do similar things. Would definitely recommend to anyone who needs a listening and moderating solution but doesn't need a ton of additional functionality for analytics (other than CS-related ones).
:D
What do you like best about the product?
Ease of funneling all social interactions to one place to decrease time to 1st response.
What do you dislike about the product?
Wish it were easier to prevent any social interactions that do not need a response from being pulled in. Previous backlog from social activity before getting Conversocial.
What problems is the product solving and how is that benefiting you?
Time to 1st response, customer satisfaction, and quality assurance across all agents responding on Social. Customers expect immediate responses & the faster we respond & the more accurate we are at addressing their concerns, the happier they become.
Recommendations to others considering the product:
If you need help managing several Social channels, this is great!
Costumer care and engagement
What do you like best about the product?
First software of this kind i was using. It was simple and easy of use from first day. Fast and reliable.
What do you dislike about the product?
I didn't find any flow. It was really nice tool which maybe lack some features but it is great software for engagement and costumer care.
What problems is the product solving and how is that benefiting you?
Social media costumer service. Great tool for monitoring and engaging with messages.
Recommendations to others considering the product:
I dont use it anymore but it was great for social media costumer service.
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