Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Easy to Use
What do you like best about the product?
It is very user-friendly and you can learn it quickly; not much training needed.
What do you dislike about the product?
Has some glitches occasionally but usually they are easy to fix.
What problems is the product solving and how is that benefiting you?
Rates of response have greatly gone up
- Leave a Comment |
- Mark review as helpful
Conversicials filters helped us bring our Social Media noise level way down.
What do you like best about the product?
I love the ease of use, the filter options and the gteat customer support! It's slso great that we're able to control the employees access levels.
What do you dislike about the product?
The statistocs can be tricky to obtain for certain time frames,
What problems is the product solving and how is that benefiting you?
With our old software we were seeing every social media post that mentioned our clients name including retweets and junk. Conversocial allows our client to set up only what platforms and keywords they need us to monitor.
Recommendations to others considering the product:
Very smooth program that really helps brimg down average handle time.
It is very convenient to use
What do you like best about the product?
I like how it is so easy to essy. I enjoy using it
What do you dislike about the product?
It sometimes may be very difficult to use
What problems is the product solving and how is that benefiting you?
It is super easy to communicate
Nice tool, performance issues
What do you like best about the product?
I have worked with every social tool out there - Spredfast, Sprinklr, Hootsuite, Expion, Sprout, etc. Conversocial of all the social tools I feel is one of the best designed for actual customer service (vs being designed for execs or social media managers). Case handling is simple and seamless.
What do you dislike about the product?
Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.
What problems is the product solving and how is that benefiting you?
We found that it was easy to handle multiple queues and to follow the history of a case with Conversocial, including notes and every comment the user had ever made for us, thus providing efficient service to our clients.
Assistance on the go
What do you like best about the product?
Being able to assist customers on their time and when it best suits their needs.
What do you dislike about the product?
Technical issues such as too much traffic flow at once.
What problems is the product solving and how is that benefiting you?
Traveling needs such as flight cancellations and alternative travel arrangements. The customers no longer have to sit and hold for someone and go do other things on their own time.
Great platform, but could be better
What do you like best about the product?
The Conversocial platform is a great tool to use for handling and responding to inbound social communications. I use the platform currently for 7 different brands. I like the simplicity of the user interface and the overall layout of the website. I also like the Analytics portion of the platform and find the results to be very useful.
What do you dislike about the product?
I dislike that it often takes several minutes to import incoming messages from Twitter and Facebook onto the Conversocial platform. This platform delay causes slower response times and ultimately a slower resolution for the customer.
What problems is the product solving and how is that benefiting you?
The problems we have solved the the Conversocial platform include a variety of customer issues and feedback, including both in-store and web experiences. The platform is a great tool to respond to brand clientele.
Good for engagement with fans
What do you like best about the product?
It's easy to use, pretty decent interface, everything is explained perfectly and great customer support.
What do you dislike about the product?
It's laggy, especially when you're going through heavy load of conversations, and most of the time if you're flipping through pages it'll bring you back to the first page without even touching anything.
What problems is the product solving and how is that benefiting you?
We solved most of our issues and that is engaging with our social media platforms fans, without having to go through the social Media platform itself and handle.kt manually. It's also easy to go through the archives and manage everything or look for a specific conversation with a customer.
Recommendations to others considering the product:
I'd definitely recommend it if you have a large fan base on your social media platforms, I worked on conversocial for 2 years and handled one of the biggest accounts in the middle east "Orange telecommunication company" and it helped us a lot, saved time and saved lots of slip ups that happen if you engage with customers manually through the platforms, I would definitely recommend without hesitation.
It works
What do you like best about the product?
I like the fact that it actually works!!
What do you dislike about the product?
I dislike the interface of it sometimes...
What problems is the product solving and how is that benefiting you?
Hearing positive and negative feedback.
Chat is easy to operate
What do you like best about the product?
Our customers can receive high quality service versus than calling the Cusrtomer Solutions Department
What do you dislike about the product?
I dislike the fact that if a customer is waiting to chat with1 of agents andbtheyl leave the chat session it shouldn't count in our abandon rate.
What problems is the product solving and how is that benefiting you?
It helps our customers chat versus calling the customer line. QA answers are getting answered quickly
Great
What do you like best about the product?
Good software and very useful can use for work
What do you dislike about the product?
The price can be quite affordable but should definitely be cheaper
What problems is the product solving and how is that benefiting you?
Connections
showing 41 - 50