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The best to manage the interaction.
What do you like best about the product?
What I like the most about conversocial is that it allows you to integrate multiple platforms of social networks and manage them simultaneously. It allows you to schedule the publications so that they are published at a specific time more oriented with the campaign. It allows us to organize messages in a queue to give a timely response to customers and thus improve the interaction with our users and generate a better reading of our brand.It allows us to monitor the traffic of social networks in real time and we can see what is the compartment of our customers and know what we should focus on.
What do you dislike about the product?
In its operation is very good but has some opportunities for improvement that I think you should attend to continue to grow and innovate does not allow more than one application of the same platform, I think this is a disadvantage because you should think about the possibility that you have to work with more than one of these platforms at the same time.
What problems is the product solving and how is that benefiting you?
It has allowed us to better manage our social networks and improve our interaction with customers, we have reduced response times and we do not leave anyone pending or waiting. Really fascinating how we improve customer service indicators as a result of using this application.
Recommendations to others considering the product:
I recommend conversocial because it is one of the best tools when managing communication through networks. It shows that it is an application that is constantly looking to innovate and that's why I recommend it.
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Conversocial adapts perfectly to your needs
What do you like best about the product?
I like it because it is very easy to monitor several social networks in real time and attend to the customer's concerns at the moment. What I like about conversocial is that it is a tool that adjusts to the needs and you can work it your way, it allows our brand to manage the interaction with the clients and at the same time increase the satisfaction of the experience of using our services. The user interface is super simple and dynamic, it is very easy to select social networks and integrate them. The real-time analysis graphics are one of the strengths of conversocial, it allows you a clear reading of the location of the brand.
What do you dislike about the product?
There is nothing relevant that I do not like but if you want me to mention any opportunity for improvement, I did not find how to file it in a massive way. And good if they managed to have more accessible plans maybe more people would dare to try it and enjoy it much more.
What problems is the product solving and how is that benefiting you?
Conversocial allowed interaction with users in social networks to flow dynamically and we were able to fully satisfy the questions, doubts and comments of all customers. It is a very powerful tool because its user interface is created so that attention is paramount.
Recommendations to others considering the product:
I recommend conversocial because it will allow you to manage the attention of your customers in social networks and to highlight your brand directly.
Conversocial is a great powerful tool and very easy to use.
What do you like best about the product?
What I really like about this tool is its ability to manage full publication on Facebook and Twitter for marketing publications, approval to allow the easy incorporation of new users and agents. In addition, the large interface is very easy to use and requires minimal training, which is an excellent faculty.
What do you dislike about the product?
I dislike that they have not integrated some additional social networks especially LinkedIn, YouTube and Instagram would be very good. Mobile accessibility is quite limited, this is a great weakness.
Analytics could be more flexible in terms of filtering and viewing options.
Analytics could be more flexible in terms of filtering and viewing options.
What problems is the product solving and how is that benefiting you?
None at the moment.
Recommendations to others considering the product:
I highly recommend it especially if it's just about monitoring and participating with incoming messages, a tool like Conversocial is excellent and will certainly be pleased. It is a tool a bit expensive but if you can afford it, do it. I'm sure you'll love using Conversocial because it has so much to offer its customers.
Majestic utility
What do you like best about the product?
The analysis of the report is super useful because it allows us to have real-time indicators of customer satisfaction and response time
What do you dislike about the product?
It's hard to say that I do not like something, it meets all the expectations
What problems is the product solving and how is that benefiting you?
With the measurement of customer satisfaction in real time, we take the right measures to improve the quality of our services.
Recommendations to others considering the product:
The only thing I could recommend is that they make it possible to edit the message and make some suggestions to send the agent and have it modified before sending it back for approval.
a social footprint at the service of the client
What do you like best about the product?
The monitoring of social networks is the best. My work team used for the monitoring of several social networks and made them converse.
What do you dislike about the product?
You should have an application for your platform I like it a lot but this is required.
What problems is the product solving and how is that benefiting you?
No problem to the company has gone well in the use of this platform.
Recommendations to others considering the product:
The design of the platform is very well posed and it is easy and quick to use at work. I recommend it a lot.
Conversocial, super easy to use and supports multiple channels
What do you like best about the product?
Keyboard shortcut keys to easily select single or multiple accounts and channels to apply tags for caterorization , assign out to different team members and create the use of macros to do several actions at once but probably best of all is , Conversocial is so easy to use for engaging and monitoring several social media accounts.
What do you dislike about the product?
For certain, the real only fault I find about Conversocial is there's no app! It would be great if Conversocial would create an app for my phone, it would make it so much better for me to manage more calls when I'm away and would definitely be nice if the prices were more reasonable.
What problems is the product solving and how is that benefiting you?
Conversocial has a great tech support team and are always very quick to respond when anyone experiences any issues and with Conversocial I don't have to keep clicking around to view any previous engagements.Unlike with others, Conversocial has a very efficient way of providing this data which also allows you to view how many times any and each user has brought up your company and also you can even view those previous conversations.
Recommendations to others considering the product:
I definitely recommend using Conversocial if you're looking for a simple easy to use and effective tool with a great tech support team that will act quickly to any issues you may have
Best contact center
What do you like best about the product?
Their tracking system is a must have! It has past records of all calls so we can go back and use this tool for our research!
What do you dislike about the product?
The only dislike I have with this software is that the price is a little high.
What problems is the product solving and how is that benefiting you?
The benefits are monumental since todays technology we can have the customer just go on to the social media account and talk to us instead of using out touch tone base.
Incredible and innovative company with employees who care!
What do you like best about the product?
The entire team at ConverSocial cares about our business. They keep us informed as the instdustry changes, help us identify efficieices, quickly resolve any all customer service related issues - and they care about us. We're not a big retailer with a lot of licenses / seats, but they treat us the same way they treat other customers. They've help prove the value of our social media to our ELT and CLT teams. They've essentially helped us create a social only role in our Customer Solutions Department.
What do you dislike about the product?
There's only been one issue that we haven't really been wild about. As a smaller retailer, we don't like the new queues system. We'd like for content to be brought in by channel instead of by topics. Unfortunately, this isn't something that they offer at this time. This dislike, in the scheme of things, is not something we are all too unhappy with, however, it is something we are not in love with.
What problems is the product solving and how is that benefiting you?
As a retailer with an exclusive customizable shelving solution, we offer many services to our customers. Our Social agents design custom closet solutions, schedule installation services, complete COIs for install, and coordinate deliveries. From a customer service standpoint, they help with order inquiries and damages - and also assist customers find products. We use Conversocial as a way to filter ALL of those topics into one channel. This has allowed our agents to only need 1-2 tabs open at a time instead of 5-10. This has created response time to go down, a more authentic and sensitive reply to customers because more time is spent with each customer, and higher level of incoming request.
Recommendations to others considering the product:
Make the switch! The management team, development team, and customer service team is second to none. I've never had to wait more than a few minutes to get an answer from my our reps. The team loves the ease of using the tool.
Fantastic platform and great partners.
What do you like best about the product?
I love how easy our team find it to use Conversocial's platform, and the fantastic and open dialogue we have with the team at Conversocial reassures us that any Social media issues we have, big or small, will be dealt with quickly and with expertise.
What do you dislike about the product?
There is nothing that I personally dislike about Conversocial, all our users are very complementary about the platform.
What problems is the product solving and how is that benefiting you?
The need to service our customers through social channels means that having the right platform provider is imperative, especially as customers will continue to shift away from traditional mediums of communication.
Recommendations to others considering the product:
Really responsive to the needs of our business, coming to us with opportunities for improvement and with a real finger on the pulse of what is happening across the social media space
Perfect social media solution
What do you like best about the product?
When dealing with multiple social nedia platforms such as Twitter and Facebook, this platform really performs well. Multi tasking ability out performs its rivals. Generic, user friendly and the remote login facility ensures secure and adequate monitoting. Realtime stats are a God send for management.
What do you dislike about the product?
To be honest, nothing. It is user friendly, just log in and go. It tends to struggle when you have many staff logged in at once for example, frontline customer service, management and quality analysts but it does its job very well.
What problems is the product solving and how is that benefiting you?
We are able to enhance our ability to reach out to customers in new modern ways. Everyone uses social media these days and rather than waiting on hold in call queues, social media is preferred by many. This brings you into the future.
Recommendations to others considering the product:
You will not be disappointed. It is cost effective, modern and it multi taaks exceptionally well. Perfect for SME mainly.
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