Rocket.Chat Server
Rocket.ChatReviews from AWS customer
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Excellent chat management platform for businesses and community chats
What do you like best about the product?
Rocket.Chat has great documentation, very powerful to customise and make it your own. Integrates well with many platforms and can be used to replace almost any current solution with little adjustment time. The live chat feature is great, implementing this with other providers is overly complicated compared.
What do you dislike about the product?
Nothing but pricing can be seen as expensive if you are looking for a cloud-based solution. Also, the whole pricing side of things can be a bit confusing until explained. The need to manage this as an additional service outside of the current technology stack adds another concern.
What problems is the product solving and how is that benefiting you?
The biggest improvement has been using it for customer service, implementing workflows for support requests all going through one platform. Also great for communities looking to break away from other mainstream solutions. It really is cheap and comparable to the big players in this sector and really worth considering.
Recommendations to others considering the product:
Give it a try, you won't regret it, the platform looks overly complicated to configure but actually has great documentation and can be customised to fit your business. The reason we found it was because of the live chat functionality on the website.
Good chat app for work
What do you like best about the product?
I like how easy it is to tag other users in chat to make sure the correct people are seeing the chat
What do you dislike about the product?
The actual desktop app is pretty "glitchy" the mobile app and using it on my actual browser is fine but the desktop app has issues launching often.
What problems is the product solving and how is that benefiting you?
It makes work much more efficient and easier to get in touch with people.
Recommendations to others considering the product:
It's a great app for internal communications. Really helps streamline things.
Clear conversations in a friendly and free environment
What do you like best about the product?
At my work, there are almost 30 of us, and the level of dynamism and actions is high, so we needed an internal chat tool that organizes us and is simple. RicketChat does it!
What do you dislike about the product?
We still have small services left that would further improve the experience, such as having notifications alert you with a sound and a mark on the icon before entering the chat.
What problems is the product solving and how is that benefiting you?
The work by areas in projects that goes through many opinions and circuits of actions requires a special dynamic... and RC so far resolves it well.
Lightweight app for your business
What do you like best about the product?
Markdown, cross-platform, less bugs, file sharing. Groups - is the best stuff we’ve got from rocket. We have used it a lot on the daily basis.
What do you dislike about the product?
iOS devices don’t show pictures in app, so no idea what your folks send you. can’t use it as a main communication tool for external communications.
What problems is the product solving and how is that benefiting you?
Well, wouldn’t say a problem, but some daily challenges - yes. especially, when you not in the office but need to sort daily stuff, it useful to open the chat and send a message into the group chat, instead of call to everyone directly.
Recommendations to others considering the product:
Easy to use, has some small issues with iOS, not easy to have redundancy if you use in house architecture
Comprehensive Collaboration Tool
What do you like best about the product?
Rocket provides a complete set of collaboration functions - not just the obvious 'chat' function. With their open platform they encourage thousands of developers to push the limits, increase the integrations and provide new capabilities all the time.
What do you dislike about the product?
No real issues with the functionality - would like to see several features but have found all the features they provide work, and work well.
What problems is the product solving and how is that benefiting you?
Members can have real time communications, searchable chats, and dynamic rooms that allow groups to form around specific topic.
Recommendations to others considering the product:
really like the open architecture and the potential for integrations
Well Priced or Free But Has Bugs
What do you like best about the product?
Free for self hosted use and cheap for cloud
What do you dislike about the product?
It always crashes when an update comes out and is only fixed after we upgrade.
What problems is the product solving and how is that benefiting you?
We don't have a limit on our chat history which is a deal breaker on services like slack that are just too expensive otherwise
Recommendations to others considering the product:
Wait
I work for a federal government contractor that utilized Rocket.Chat.
What do you like best about the product?
Rocket Chat is very easy to use and is at times self explanatory.
What do you dislike about the product?
None. I can not think of how RocketChat does everything plus more to exceed my expectations.
What problems is the product solving and how is that benefiting you?
No problems. I primarily purchased this so I am able to communicate with other developers. This is the easiest way I have found.
Recommendations to others considering the product:
Easiest software out there. There's nothing like this that I would recommend.
Rocketchat review
What do you like best about the product?
The ease of use is great, it is very affordable as well!
What do you dislike about the product?
Lacked some of the necessary flexibility
What problems is the product solving and how is that benefiting you?
I was using rocket chat to communicate with a dispersed sales organization.
Recommendations to others considering the product:
It is great as long as you don’t need flexibility!
RocketChat Setup and Integration with Custom Sofware in 2 working days
What do you like best about the product?
Extremely easy (1) to setup on local/cloud servers , (2) integration with minio for file uploads (3) Integrate with Custom Applications using API
What do you dislike about the product?
Could not find an easy way and still exploring options to customize skin and having company logos appear.
Finding error logs was not intuitive
Finding error logs was not intuitive
What problems is the product solving and how is that benefiting you?
Have implemented Rocket.Chat for one of our customers in the Bespoke Garment Manufacturing space.
The 10X value was integrating with the custom production tracking software which enabled factory staff to get real-time alerts and messages from the Software on their chat.
The 10X value was integrating with the custom production tracking software which enabled factory staff to get real-time alerts and messages from the Software on their chat.
Overall good experience, but sometimes lacking
What do you like best about the product?
Easy to use, can use custom emoji, private and public channels, direct messaging, file uploads.
What do you dislike about the product?
I dislike that it is sometimes a bit slow, but most the time it is pretty good. The mobile app is especially bad though - half the time it doesn’t show up to date messages.
What problems is the product solving and how is that benefiting you?
Inter department communication. Coworker communication.
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