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Rocket.Chat Server

Rocket.Chat | Rocket.Chat server 6.13.0

Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)

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External reviews

330 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Warren R.

Rocket.Chat Great Messaging Service For Work

  • November 29, 2021
  • Review verified by G2

What do you like best about the product?
I like the fact that you can instant message anyone within your organization. You can create different channels or groups for individual departments. Rocket chat also allows you notify the entire group or channel when sending a message
What do you dislike about the product?
There is nothing about Rocket Chat that i dislike. Rocket chat is user friendly, and i can even access it from my mobile phone
What problems is the product solving and how is that benefiting you?
Rocket.Chat is used in my organization to interact with everyone as a form of instant message. Rocket chat makes it more productive as agents dont need to place customer on hold to walk to a Team Lead/Support desk for assistance
Recommendations to others considering the product:
I would recommend using Rocket.Chat within your organization as it reduces Talk Time as an agent will get instant response as it relates to getting assistance from support members

    Consumer Services

Rocket Chat Messaging App

  • November 27, 2021
  • Review provided by G2

What do you like best about the product?
I like the ease at which it can be used; the different features about the application like the modern emoji and statuses. I like that it is easy to find other users.
What do you dislike about the product?
There’s is not much to dislike, however, It does delete your messages after a couple days or I believe that’s the when the person’s account gets terminated, would not be able to tell as that’s done from an internal source at work.
What problems is the product solving and how is that benefiting you?
Effective communication; we use it at work to send messages between our colleagues and supervisors. The app is therefore convenient in regards to that . It is also convenient because you can search for your coworker by their rightful names.
Recommendations to others considering the product:
It’s a great app, i would highly recommend for ease and swift communication

    Facilities Services

My experience has been a good one, as I am able to seamlessly communicate with my co-workers.

  • November 25, 2021
  • Review verified by G2

What do you like best about the product?
The upside to using rocket.chat is that we are able to correspond remotely, additionally, it is super user friendly.
What do you dislike about the product?
What I dislike about rocket chat is that there is no option to delete or unsend messages that have been sent haphazardly.
What problems is the product solving and how is that benefiting you?
Rocket chat helps us to communicate with each other within the company more accessible, especially for a company of this magnitude. This is especially helpful during the pandemic, where a number of employees are working from home.
Recommendations to others considering the product:
For those looking at rocket.chat, my advice is that you will have a pleasant experience. However, be sure the pay attention to how and what you communicate to co-workers as there will be no option to erase what was said.

    Computer Software

RocketChat - Affordable TeamChat Alternative

  • November 23, 2021
  • Review verified by G2

What do you like best about the product?
RocketChat's offerings for its pricepoint makes is a worthy contender with more popular chat clients. RocketChat allows our teams to communicate and coordinate effectively while working remotely.
What do you dislike about the product?
RocketChat does not offer the customization that more established competitors provide. RocketChat also suffers in performance when loading large conversation history (when checking for information posted days prior, for example). The User Interface is also not my favorite, but that is personal nitpicking.
What problems is the product solving and how is that benefiting you?
RocketChat provides our teams real-time communication in a remote work environment. Messaging is reliable which allows our team's efficiency to remain high even when working independently.

    Airlines/Aviation

rocket chat

  • November 23, 2021
  • Review verified by G2

What do you like best about the product?
what i like most is that i get to communicate with my co-workers all day, everyday
What do you dislike about the product?
what i dislike is that i can not get to delete chats and that annoyed me
What problems is the product solving and how is that benefiting you?
i have no problem different from that i cannot get to delete the chats after we have coversations.
Recommendations to others considering the product:
i recommend Rocket chat to all organizations because its user friendly

    Delmar S.

Communication in a flash

  • November 10, 2021
  • Review provided by G2

What do you like best about the product?
What I like best about this application is that it's very much easy to use and allows me to get all my messages in seconds. It's good as it allows us to form groups and be able to have a secret messages which can be deleted afterward. That to me is really awesome.
What do you dislike about the product?
What I dislike about this application is that at times it tends to stop working which can be really annoying especially when there is important information to be sent around.
What problems is the product solving and how is that benefiting you?
The Problem that this application is solving is that of being able to have communication amongst persons in a safe and reliable environment. Though the application comes with its challenges it's a really good one to have.
Recommendations to others considering the product:
I would recommend this application to person simply because it's easy to use, which is a good thing for persons who aren't technologically savvy. It's fast and gets the job done.

    Health, Wellness and Fitness

Rocket Chat

  • November 09, 2021
  • Review provided by G2

What do you like best about the product?
Security, this app makes you do a double sign-on.
What do you dislike about the product?
The fact that once you shut your computer down, you have to log on all over again, and nothing is automated.
What problems is the product solving and how is that benefiting you?
Rocket Chat solved our security concerns with other products.

    Alternative Dispute Resolution

very likely, rocket chat is a excellent platform

  • November 06, 2021
  • Review verified by G2

What do you like best about the product?
the entire set up on the software, the ability that the chat platform has one of the most connective platforms
What do you dislike about the product?
I am not able to do as much as I would love to do. I thought that I would be able to video chat and voice call also.
What problems is the product solving and how is that benefiting you?
video cha would be a huge benefit for the application and also voice,

    Staffing and Recruiting

The Speed of rocket

  • October 28, 2021
  • Review verified by G2

What do you like best about the product?
To chat with colleagues, managers, teammates about anything related to the business or work of the company is the best.
What do you dislike about the product?
1. The thing that annoys me is we cannot share more amount of leads than the one you can't just copy-paste as send it is not possible it will ask for a file.
2. On rocket you cannot conduct meetings
3. For finding the related message you have a search option but it is of no use
What problems is the product solving and how is that benefiting you?
As I said before and I am saying it now also it is fast which saves a lot of time of yours. For important convo you can easily chat with your fellow mate on this application

    Abin R.

The best customer support

  • October 08, 2021
  • Review provided by G2

What do you like best about the product?
Rocket. Chat has the best Customer Service, Support Tickets answer, and overall responsiveness. I have never been more dissatisfied with a company's support. The open chat groups, i.e https://open.rocket.chat created for dev, and support are most handy along with the support tickets.
What do you dislike about the product?
There's not much to dislike about Rocket.Chat. Though I found it hard to grasp at first, It would be helpful if there were resources on #learn channels also, the documentation to be more friendly.
What problems is the product solving and how is that benefiting you?
Fast and effective Internal Communication between multiple channels or direct messages
Recommendations to others considering the product:
Be sure to look into the https://open.rocket.chat

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