Rocket.Chat Server
Rocket.ChatReviews from AWS customer
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Challenges, agility, and breaking paradigms.
What do you like best about the product?
The platform allows customer service to be carried out quickly and dynamically. The ability to send audio and files, in addition to text, greatly aids interaction.
What do you dislike about the product?
The platform sometimes seems unstable, in the video recording section it does not capture the computer screen. Request comments at the end of the service. And also the impossibility for those attended to view the response on devices different from the one that requested the service.
What problems is the product solving and how is that benefiting you?
This question is a bit difficult to answer because we constantly face some challenges, and it is somewhat difficult to identify how much of the system we are using is from Weni and how much is from Rocket.Chat.
Very easy to use and good organization
What do you like best about the product?
I liked rocket chat for it's simplicity and the ability to create multiple channels to organize work topics. On my current job we use slack and I see very similar upsides on both of the tools.
What do you dislike about the product?
We used to have temporary outages on our company's rocket chat. I don't know if it had to do with how it was hosted for us or something like that. From what I remember we didn't have voice chat at the time, so we had to rely on other tools like discord or Google meet.
What problems is the product solving and how is that benefiting you?
Rocket chat helped us have fast communication between team member and a centralized place for all of our messages. That helps us move faster and also have a place where we can see the history of the development of the company.
Choosing Rocket Chat helped qualify our product quickly, efficiently and seamlessly
What do you like best about the product?
being able to use a complete communication tool that adds a lot of value to our business
What do you dislike about the product?
point of improvement would be to have a more complete documentation with important information for our developers
What problems is the product solving and how is that benefiting you?
we needed a market tool that would enable quick integration with our tool to provide safe, fast and qualified communication between our healthcare team and its members
One of the best tool to interact with colleagues
What do you like best about the product?
It's like common interaction tool used in companies but the thing here is it's cheap in cost compared with other tools. Offers best solution
What do you dislike about the product?
The UI of the rocket chat should be improved very much when I last used it 17 months ago the UI is bad and also the mobile application needs to be improve and right now I heard there a step ahed
What problems is the product solving and how is that benefiting you?
We are using rocket chat in the company as an communication tool to interact with the colleague's
Excellent communication tool for business
What do you like best about the product?
User-friendly interface and easy to operate.
Lots of settings and preferences.
Lots of settings and preferences.
What do you dislike about the product?
Unstable in our large-scale monolithic environment.
What problems is the product solving and how is that benefiting you?
We mainly used emails for our in-company communication. After introducing rocket.chat the amount of our communication increased rapidly because of the easy of use, especially from iPhone.
Reliable service, harmless upgrades, and responsive support.
What do you like best about the product?
stability, agility in support when necessary.
Simple, intuitive dashboard.
Simplicity for API integration.
Simple, intuitive dashboard.
Simplicity for API integration.
What do you dislike about the product?
When not used via the WEB, the service requires a lot of desktop processing.
There is no dashboard to monitor the quality of care.
There is no dashboard to monitor the quality of care.
What problems is the product solving and how is that benefiting you?
Internal communication between employees.
Customer service via omnichannel.
Customer service via omnichannel.
Great alternative to proprietary messengers
What do you like best about the product?
Roket Chat gives me everything I need from a messenger at work. Correspondence is well organized in threads. It is convenient to work with a group of employees using teams. There is a video call. The paid version has excellent integration with Active Directory, users, chats are synchronized with AD. Development is dynamic, many new features are added, developers listen to consumers and work individually.
What do you dislike about the product?
There are small bugs that sometimes take a long time to fix. There are no some familiar features from other messengers, for example, select several messages and forward them to another chat.
What problems is the product solving and how is that benefiting you?
Communication between employees. Automation of tasks through bots and integration with other systems. Notification from third party systems. Scheduler.
Amazing, great tool
What do you like best about the product?
What I like most about Rocket.Chat is that it's intuitive, because I can find everything I need quickly, the look is very good, and it's constantly being updated.
What do you dislike about the product?
I believe that the customization of the text could be better, sometimes I have difficulty making the text bold or making othe
I believe that the customization of the text could be better, sometimes I have difficulty making the text bold or making other edits such as text color and others.r edits.
I believe that the customization of the text could be better, sometimes I have difficulty making the text bold or making other edits such as text color and others.r edits.
What problems is the product solving and how is that benefiting you?
To adapt to our business model. With each update we manage to serve our client better, enabling new functions and improving the layout, because in this way, we are able to serve our client more efficiently.
Great workplace communication platform
What do you like best about the product?
One of the best things about Rocket Chat is that it is very user-friendly and easy to use, even if you are using it for the first time. It's very intuitive and easy to introduce at your work routine as an excellent app for team communication. Also, it's free to use, open source and has many integrations with other tools, which is great for any kind of companies.
What do you dislike about the product?
I really like the tool and actually don't have much to complain about it, but I think it could improve the mobile version experience.
What problems is the product solving and how is that benefiting you?
It was really helpful to improve team communication!
Easy to use
What do you like best about the product?
Is very easy to configure and use the plataform
What do you dislike about the product?
I didn't like the way you access the replay conversations, I found it confusing, to access it you have to click on the replay button, it could be opened just by clicking on the message
What problems is the product solving and how is that benefiting you?
Fast communication between business areas of the company
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