Rocket.Chat Server
Rocket.Chat | Rocket.Chat server 6.13.0Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
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Rocket.Chat is a complete and technically superior tool
What do you like best about the product?
We've been using Rocket.Chat for more than five years - I've lost count - and the flexibility for integrations with other open source tools, RSS, notifications coming from other internal and external systems through webhooks, or even using the apps in the marketplace.
What do you dislike about the product?
The difference between teams, channels and discussions is very narrow.
Sometimes less technical users struggle to understand how to use topics.
I'd love to see an option for a channel or team space to be topics-driven. Every new message must be a topic of discussion, like in a forum.
Sometimes less technical users struggle to understand how to use topics.
I'd love to see an option for a channel or team space to be topics-driven. Every new message must be a topic of discussion, like in a forum.
What problems is the product solving and how is that benefiting you?
Our team works hybrid. So, 80% of the team works from home or offices far from the HQ.
Having a tool like Rocket.Chat to centralize business communication is a success key factor to the whole company. There, we discuss the main points of operations when not in video or voice meetings.
I could honestly affir: It's in the Rocket.Chat that our company does most of the central and most important discussions.
Having a tool like Rocket.Chat to centralize business communication is a success key factor to the whole company. There, we discuss the main points of operations when not in video or voice meetings.
I could honestly affir: It's in the Rocket.Chat that our company does most of the central and most important discussions.
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RocketChat expand the support channel to our customers (updated)
What do you like best about the product?
A Multichannel/OminChannel Support interface to receive customer contacts
What do you dislike about the product?
Technical support is very slow, especially in urgent situations.. I updated this my review on november/2023, because I have a big problem: messages by dialog360 (meta) to my rocketchat is duplicated/triplacated randomly.. This problem already has more 1 month and not fixed by RocketChat Staff. I open a ticket but staff is very bad. I use Enteprise solution and had a poor support, I already searching for another solution and will cancel with rocketChat soon.
What problems is the product solving and how is that benefiting you?
A better contact with our customers: via whatsapp, facebook, telegram and more (before my big problema and not have enterprise support)
Interesting
What do you like best about the product?
Many things can be integrated and is easy to use.
What do you dislike about the product?
There is only one webhook to integrate everything.
What problems is the product solving and how is that benefiting you?
Centralize the means of communication and avoid delays in responding to customers.
Experiências de uso
What do you like best about the product?
Atuo como desenvolvedor, e o que mais atraí é a liberdade de utilizar apis para fazer integrações personalizadas.
Atualmente, através das apis, realizamos integração personalizada do Whatsapp, Bot para Whatsapp com direcionamento para os Departamentos do Rocket.Chat, entre outras integrações que estão em andamento.
Outro ponto muito importante é o atendimento do suporte, que sempre onde a dúvidas, sempre nos retornam com sugestões.
Atualmente, através das apis, realizamos integração personalizada do Whatsapp, Bot para Whatsapp com direcionamento para os Departamentos do Rocket.Chat, entre outras integrações que estão em andamento.
Outro ponto muito importante é o atendimento do suporte, que sempre onde a dúvidas, sempre nos retornam com sugestões.
What do you dislike about the product?
O preço é inacessível para pequenos clientes.
As conversas fechadas, não é possível excluir todas de uma única vez (pois cria-se muitas conversas para aprendizado e depois tem que excluir uma a uma).
Devido a ampla possibilidade de configurações, a curva de aprendizagem acaba sendo grande, pois até aprender onde altera as configurações, aprender a mexer, ocorre muitos erros e tem que refazer o processo.
As conversas fechadas, não é possível excluir todas de uma única vez (pois cria-se muitas conversas para aprendizado e depois tem que excluir uma a uma).
Devido a ampla possibilidade de configurações, a curva de aprendizagem acaba sendo grande, pois até aprender onde altera as configurações, aprender a mexer, ocorre muitos erros e tem que refazer o processo.
What problems is the product solving and how is that benefiting you?
Integra meus diversos meios de contato (website, whatsapp, instagram, messenger), assim não perco lead independentemente por qual canal o cliente nos procura.
Boa experiência
What do you like best about the product?
O rocket.chat é um canal muito fácil de utilizar. O porém, ainda utilizo a edição free, o que impacta na usabilidade
What do you dislike about the product?
Em alguns momentos ele vai a conexão mesmo com acesso a internet
What problems is the product solving and how is that benefiting you?
Comunicação acelerada dentro das discussões
The interface is simple but for human assistance, visual bugs occur in some versions
What do you like best about the product?
Interacting with emojis and gifs in Channels is cool, the interface is simple
What do you dislike about the product?
errors when sending files, problems with date, there are many permission configuration options that it is not clear what they will impact on access restrictions it is confusing
What problems is the product solving and how is that benefiting you?
Support is very quick to respond.
A good platform but needs improvement in usability.
What do you like best about the product?
Versatility and customization. The strong point lies in the omnichannel configuration possibilities and the ease of integration with external systems, the app store is another strong point.
What do you dislike about the product?
The amount of menus and submenus makes navigation confusing, even following the evolution of the product there is still a very large area to be explored in terms of usability. Another pain that needs to be improved is the point of communication with your support that often takes time. The permission system is a strong and weak point because as there is a large amount of permission, it becomes extremely difficult to customize.
What problems is the product solving and how is that benefiting you?
We use the platform to perform the service in the transition from virtual to human service. Attendance audit and metrics monitoring.
A very good experience
What do you like best about the product?
I like the versatilidade and the varios features that Rocket Chat makes available to us, such as businesd hours settings, integration with other platforms, like Weni (which I work for).
What do you dislike about the product?
I think the documentation about the plataform should be better, more informative and clear.
What problems is the product solving and how is that benefiting you?
The features providenciar by Rocket Chat help me a lot in everyday life.
a good omnichannel tool
What do you like best about the product?
Omnichannel for external service, to interconnect my whatsapp
What do you dislike about the product?
48 / 5.000
Resultados de tradução
Resultado da tradução
Difficulty managing the service queue
Resultados de tradução
Resultado da tradução
Difficulty managing the service queue
What problems is the product solving and how is that benefiting you?
Multiple service channels and response speed for my customer
Great experience with Rocket.Chat
What do you like best about the product?
I like the fact that with Rocket.Chat you have the option to use it on-premise or as SaaS, also the omnichannel features are outstanding compared to competitors.
What do you dislike about the product?
The lack of instant integrations as Slack offers, with Rocket.Chat you can integrate almost everything, but you have to deploy by yourself.
What problems is the product solving and how is that benefiting you?
Allows communication with coworkers and also customers thru the omnichannel funtionalitties, it is awesome to have both conversations at the same place.
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