Rocket.Chat Server
Rocket.ChatReviews from AWS customer
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It is a good and complete platform. Some points to improve for the user to have a better experience.
What do you like best about the product?
The platform is very comprehensive. In addition to integrating with WhatsApp (the app our clients use most to get in touch), we can do various useful things for our daily activities, such as tagging conversations, analyzing data, etc.
What do you dislike about the product?
When we finish a conversation with the client, there is an option to add a comment. This comment is sent to the client as if it were the last message we are sending. Since this is not intuitive, our attendants end up adding a comment that would be just for themselves and not for the client.
Another point is that to receive messages, there is a balloon icon that must be in available mode, I think the platform should display a message on the screen reminding the user to activate this balloon. It would also be nice to have a message reminding to end the conversation when it has been open for a long time.
Another point is that to receive messages, there is a balloon icon that must be in available mode, I think the platform should display a message on the screen reminding the user to activate this balloon. It would also be nice to have a message reminding to end the conversation when it has been open for a long time.
What problems is the product solving and how is that benefiting you?
My team developed a virtual assistant, Rocket.chat integrates the assistant with WhatsApp. With this, we greatly improved communication with the customer. Another point is the generation of data that our employees need to create a monthly report.
Good experience
What do you like best about the product?
I really liked it because it was an innovative experience and something that the market didn't have yet and that was good to try a new toolthe best part was being able to have better control of the groups and manage my contacts
What do you dislike about the product?
The part that I least liked was the video calls which were a little complicated, compared to new software there are still many points to improve because I believe it is something not very cool
What problems is the product solving and how is that benefiting you?
I believe that future improvements can bring something more beneficial to Rocket chat if they fix the this will improve the tool a lotvideo calls part and also the group management
Very pleasant, it facilitates team communication
What do you like best about the product?
The practicality and the possibility of sending messages, images, and files.
What do you dislike about the product?
The webhook will be unitary for all channels and the notification system will be good.
What problems is the product solving and how is that benefiting you?
Facilitate the accumulation of messages in a single channel, both with external clients and with internal communication.
Flexible, integrated, and community-driven, but limited without best plan subscription.
What do you like best about the product?
I really like Rocket.Chat because of its flexibility and integration. Integrations with other tools, in my case with Weni Platform, are very useful because they help to centralize our support and provide more capability for large teams. And finally, the fact that it is an open-source platform means that the developer community can contribute to its development and improvements, which is great because the platform is constantly evolving. I heavily rely on its API documentation, and I find it to be very good!
What do you dislike about the product?
To fully leverage the platform, subscribing to the best plan is recommended, as it grants access to strategic endpoints and routes. Without a subscription, users may find their experience limited and unable to achieve desired outcomes.
What problems is the product solving and how is that benefiting you?
Rocket.Chat is a human support tool for us. We have a chatbot that handles initial customer or lead inquiries and, when they require human assistance, we direct them to Rocket.Chat, where our sales team is available. One advantage of Rocket.Chat is the cost-benefit per user, as using another tool would be much more expensive.
It needs to be more usable
What do you like best about the product?
I like the fact to do chat with colleagues.
What do you dislike about the product?
It's not so good to use with chatbot, to respond clients
What problems is the product solving and how is that benefiting you?
Be more usable to user who's not be able in codification.
Great application, lack of support
What do you like best about the product?
The best thing in rocket.chat in my opinion is it's livechat integration
What do you dislike about the product?
Slow sometimes and it's database/backend resource consumotion are really high
What problems is the product solving and how is that benefiting you?
Facilitating the communication between clients and the company
Very interesting chat
What do you like best about the product?
User management and customization of settings
What do you dislike about the product?
Limitation in free resources and high consumption of computational resources
What problems is the product solving and how is that benefiting you?
Internal and standardized communication.
Good and easy experience
What do you like best about the product?
That you can chat with your colleagues and clients on the same platform and have this registered and also use it on mobile and desktop version
What do you dislike about the product?
Sometimes the documentation is not easy to understand or find what you need.
What problems is the product solving and how is that benefiting you?
You can both connect to colleagues and clients
Rocket.Chat is a complete and technically superior tool
What do you like best about the product?
We've been using Rocket.Chat for more than five years - I've lost count - and the flexibility for integrations with other open source tools, RSS, notifications coming from other internal and external systems through webhooks, or even using the apps in the marketplace.
What do you dislike about the product?
The difference between teams, channels and discussions is very narrow.
Sometimes less technical users struggle to understand how to use topics.
I'd love to see an option for a channel or team space to be topics-driven. Every new message must be a topic of discussion, like in a forum.
Sometimes less technical users struggle to understand how to use topics.
I'd love to see an option for a channel or team space to be topics-driven. Every new message must be a topic of discussion, like in a forum.
What problems is the product solving and how is that benefiting you?
Our team works hybrid. So, 80% of the team works from home or offices far from the HQ.
Having a tool like Rocket.Chat to centralize business communication is a success key factor to the whole company. There, we discuss the main points of operations when not in video or voice meetings.
I could honestly affir: It's in the Rocket.Chat that our company does most of the central and most important discussions.
Having a tool like Rocket.Chat to centralize business communication is a success key factor to the whole company. There, we discuss the main points of operations when not in video or voice meetings.
I could honestly affir: It's in the Rocket.Chat that our company does most of the central and most important discussions.
RocketChat expand the support channel to our customers (updated)
What do you like best about the product?
A Multichannel/OminChannel Support interface to receive customer contacts
What do you dislike about the product?
Technical support is very slow, especially in urgent situations.. I updated this my review on november/2023, because I have a big problem: messages by dialog360 (meta) to my rocketchat is duplicated/triplacated randomly.. This problem already has more 1 month and not fixed by RocketChat Staff. I open a ticket but staff is very bad. I use Enteprise solution and had a poor support, I already searching for another solution and will cancel with rocketChat soon.
What problems is the product solving and how is that benefiting you?
A better contact with our customers: via whatsapp, facebook, telegram and more (before my big problema and not have enterprise support)
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