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Fastly is the sweet spot...
What do you like best about the product?
The service has been reliable and they continue to innovate in compelling ways that are relevant to their customer base. The support and sales experience has been second to none.
What do you dislike about the product?
The solution is built on Varnish and provides powerful capabilities if you know how to wield VCL. However, there is a learning curve for VCL which can be challenging.
What problems is the product solving and how is that benefiting you?
Fastly is the edge of our network and we are pushing content, security, and traffic routing capabilities as close to our customers as possible.
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Great solutions with better support
What do you like best about the product?
Consolidated offering. We can handle WAF, cache assets, and route traffic to destinations in a single pane of glass.
What do you dislike about the product?
Some things aren't directly available in the user interface and require custom code snippets, but support is helpful with these in the event you need to implement one.
What problems is the product solving and how is that benefiting you?
Edge Caching
Edge routing
WAF
Edge routing
WAF
Recommendations to others considering the product:
Its worth it. Ease of implementation and management has made my life much easier than the alternative.
"The Most Needed cloud service providers"
What do you like best about the product?
Its been a few years since our company started using Fastly for the firewall protection for our applications. This is one the best tool we have ever used and since we started using this software there have been updates coming up with all ease to install.
What do you dislike about the product?
With us only using the firewall protection from Fastly there isn't anything to report till now.
What problems is the product solving and how is that benefiting you?
Fastly has really made us worry-free about the online experience of the customers with no security threats and their team has always been there to provide the support making it all hassle-free for us.
Great CDN for extensive technical customizations
What do you like best about the product?
In terms of the core CDN KPIs (which for me are performance, reliability and price) Fastly is on pair with other top tier providers. What makes them stand out is the level and ease of technical customization. Having access to the code/logic that drives caching makes it possible to fine-tune the incoming requests, caching behavior and responses to your specific needs. They also have great support, transparent and responsive.
What do you dislike about the product?
There isn't anything that I really dislike, but there is a learning curve that you need to be aware of once you start dabbling with more technical customization (beyond the admin wizards). The documentation is pretty good and you can find most answers online / via support, but at some point you might get into the nitty gritty of the VCL (the control language) and a lot of trial & error situations.
What problems is the product solving and how is that benefiting you?
- Main document (HTML) caching
- Static image/other asset caching
- Dynamic product image generation / caching
- Static image/other asset caching
- Dynamic product image generation / caching
Fast, Great Support and Team!
What do you like best about the product?
They purge very fast. The VCL editing makes complicated origin routing possible. Support responds fast, Slack for enterprise is great. The CDN hasn't failed us serving over 3 Billion requests per month.
What do you dislike about the product?
Their APIs to not support all services (shared/SAN TLS). Their TLS options are expensive and do not scale down to SMB well.
What problems is the product solving and how is that benefiting you?
CDN services and reduced load to our origin server.
Great experience; helpful/responsive support & sales
What do you like best about the product?
Flexibility of the product has allowed us to quickly build and release new functionality on our platform. Platform TLS and image optimization have both been awesome and valuable to us. Sales and support team have been great to work with.
What do you dislike about the product?
Nothing to report. Aside from the fact that this survey won't let me submit until I type enough text in this box...
What problems is the product solving and how is that benefiting you?
We are a consumer/UGC platform that lets non-technical people "remix" interactive content to share on social media (things like games, interactive selfies, interactive advertisements, etc.). These remixes are actually full-stack web apps running on their own domains. We serve this content through Fastly.
Everything I want in a platform
What do you like best about the product?
Fastly's service has been wonderful. It's fast, reliable, and flexible. They've been a wonderful partner for us over the years.
What do you dislike about the product?
Their WAF product initially seemed a little like an afterthought/me too approach. I haven't evaluated it in some time though so this may have improved.
What problems is the product solving and how is that benefiting you?
We use their CDN, image optimization, and TLS platform that allows us to upload custom certificates for thousands of custom domains. The service has been extremely stable and has performed admirably.
Fastly is a great partner
What do you like best about the product?
The features that Fastly provides makes us able to deliver a quicker experience across our Web and mobile platforms. Their support is responsive and helpful when issues come up or when we want to implement new features.
What do you dislike about the product?
Have not had any issues so far that have not been resolved by the account team or the support team.
What problems is the product solving and how is that benefiting you?
We're an image rich website, so being able to provide high resolution images quickly is a huge part of the business. Fastly has been able to improve web page load times by caching the images cross their network.
Recommendations to others considering the product:
Seriously Consider Fastly over other services.
Great CDN for worldwide video serving over 50TB/mo
What do you like best about the product?
Extremely well built dashboard and control suite.
What do you dislike about the product?
At lower bandwidth tiers there are more price competitive options. Pricing is favorable in US/EU but much less so in other regions.
What problems is the product solving and how is that benefiting you?
Despite the higher prices in non-EU/US regions, the level of service is better. This allows us to test offer a higher level of services in new markets.
Exceptional technical customer support
What do you like best about the product?
I have been very pleased with the depth of knowledge that Fastly's technical customer support has consistently and efficiently provided solutions and suggestions for some complex custom VCL scenarios. Also it's been super easy to get in there and make some quick VCL adjustments as our needs for A/B testing and the launch of a new site evolve.
What do you dislike about the product?
I really don't have a whole lot to say here. It's been great. I think it would be cool if there was a way to compare VCL configurations between different services, like we have separate dev, stage, and prod configurations. It would also be nice if the custom VCL snippets could be deployed from one service to another like a pipeline workflow instead of copy/pasting VCL snippets to each service manually. That may be possible through Fastly's API and I just haven't seen the light yet.
What problems is the product solving and how is that benefiting you?
We're A/B testing traffic between our old site and our new site in a phased roll out, where certain functionality is not yet ready for production traffic on the new site so we send specific requests to the old site always. It's been really quick and easy to adjust the VCL logic as newer functionality becomes ready for QA and deployment on the new site.
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