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Twilio Segment

Twilio Segment | 1

Reviews from AWS Marketplace

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External reviews

547 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Real Estate

Segment is an excellent tool for data visualisation.

  • November 04, 2021
  • Review provided by G2

What do you like best about the product?
Data collection, visualisation and analysis.
What do you dislike about the product?
Nothing really that needs to be said about segments fallbacks.
What problems is the product solving and how is that benefiting you?
Data analysis


    Etan L.

Fantastic solution for abstracting out your analytics instrumentation and data pipeline

  • November 04, 2021
  • Review provided by G2

What do you like best about the product?
I like the ability to have a straightforward, single API for instrumenting all needed analytics events. A powerful debugger to help troubleshoot any instrumentation issues, and the flexibility of choosing from a variety of tools and storage services to pipe event data to.
What do you dislike about the product?
The only challenge I faced with Segment is the difficulty of determining which segment API calls equates to the needed commands for the analytics tool I'm siphoning data to. This requires a lot doc reading and some trial and error.
What problems is the product solving and how is that benefiting you?
The reason we decided to use and stick with Segment is we knew we wanted to explore a variety of analytics tools without committing to one and having the comfort of not needing a complex data migration if we changed our minds in the future.


    Jeff G.

An essential tool for our SaaS business

  • November 04, 2021
  • Review verified by G2

What do you like best about the product?
We've been using Segment for 3+ years and it helps us ensure that our data is centralized and shared across all of our 3rd party software.
What do you dislike about the product?
We haven't had any issues with Segment - it's been worth every penny.
What problems is the product solving and how is that benefiting you?
Segment allows us to connect all of our business data so our team can have accurate and real-time information needed to make better business decisions.


    William W.

My hub for taking action on in-product events

  • November 04, 2021
  • Review verified by G2

What do you like best about the product?
Segment makes it easier to unify and take action on events across my tech stack. For example, I use Segment to monitor key events within Product then push those to a transactional email tool (Customer.io) for lifecycle messaging.
What do you dislike about the product?
Implementation can sometimes take a bit of technical know-how or support from a developer.
What problems is the product solving and how is that benefiting you?
Syncing event and lifecycle data across platforms, which is key for effective product marketing.
Recommendations to others considering the product:
From a marketing perspective, check with your dev or product team to make sure they are committed to adequately implementing and maintaining the segment tags. Also, make sure that Segment not only connects with key platforms in your stack but that you have a clear idea of how the data will actually be leveraged


    Consumer Goods

So many possibilities...

  • November 04, 2021
  • Review verified by G2

What do you like best about the product?
My favorite thing about Segment (and why we signed up in the first place) is that we can store our Google Analytics data in our database by using Segment in conjunction with Google Tag Manager.
What do you dislike about the product?
The documentation is not as comprehensive as I would like it to be. It's gotten better over time, but when doing the initial setup, I found the documentation to be lacking.
What problems is the product solving and how is that benefiting you?
We integrate with Facebook Conversions API, Klaviyo, send and store data in our database and different destinations. It's easy to have the one tool that will do all our integrations.
Recommendations to others considering the product:
Highly recommend: It's a great all-inclusive product that has solved almost all of our integration needs. They also have great customer support.


    Higher Education

Super Data!

  • November 04, 2021
  • Review verified by G2

What do you like best about the product?
I love how awesome Segment can help me determine many data points for our customer base to get the most accurate representation of what devices or issues are customers are having.
What do you dislike about the product?
Overall, Segment does a great job of providing the information that is needed! I can honestly say that I don't dislike anything about it.
What problems is the product solving and how is that benefiting you?
Problems I am solving with Segment is being able to determine customer data and putting it all together to help identify specific customer trends depending on the devices they are using.


    Information Technology and Services

All your data in one place

  • November 04, 2021
  • Review provided by G2

What do you like best about the product?
Extreamly easy implementation. We had this up and running in our code base in less than a day with very little ongoing support.
What do you dislike about the product?
Less about Segment it's self, but it would be helpful if more tools used segment data and were able to push their content out to Segment.
What problems is the product solving and how is that benefiting you?
Having all our data in one place makes it super easy to try out new analytics tools with little to no effort with the ability to immediately see their impact.


    Packaging and Containers

Very easy to use - lots of possibilities

  • November 04, 2021
  • Review provided by G2

What do you like best about the product?
I love how segment allows me to drop in one line of code and send data to an array of resources and applications.
What do you dislike about the product?
It's very Expensive and they don't have the best customer care. But honestly, the product is great, I would use them again.
What problems is the product solving and how is that benefiting you?
Sending data to one resource and piping it to many other apps and services


    Francis T.

Making data integrations accessible for all

  • November 02, 2021
  • Review verified by G2

What do you like best about the product?
Segment allows non-technical users to easily integrate tracking source data with well-known third-party services/products. This removes the dependency from tech/engineering and allows, for example, a marketing department to customize client-side integrations with marketing channels.
What do you dislike about the product?
Not every third-party source or destination is available. Segment provides generic integrations through Functions, but this requires technical programming knowledge.
What problems is the product solving and how is that benefiting you?
Segment helps us integrate our Tracking sample data and other source data to synchronize to our data warehouse easily. From the data warehouse, we can then perform any additional transformations as needed.


    Internet

A must have analytics tool

  • October 16, 2021
  • Review provided by G2

What do you like best about the product?
The best thing about it is the way it integrates seamlessly to other software every company already uses.
What do you dislike about the product?
For larger clients, pricing can be super expensive
What problems is the product solving and how is that benefiting you?
Cross product analytics. With Segment, it's easy to monitor events from our web app and marketing website and consume the data in one place.
Recommendations to others considering the product:
Segment will help you track complicated funnels within your app/website, and the implementation is super easy.