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Twilio Segment

Twilio Segment | 1

Reviews from AWS Marketplace

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External reviews

547 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Computer Software

Great Analytics Tool

  • February 08, 2022
  • Review provided by G2

What do you like best about the product?
My favorite part about Segment is the level of trust I have in the product. They have an excellent engineering team, and their product just works. I've used many tools where there can be delays or missing data and it seems like you're constantly talking with support to resolve issues, but I don't think I have ever had to open a support ticket with Segment. You set it up, and it works great.
What do you dislike about the product?
The UI can be a little confusing/daunting for first-time users. I first started using Segment in ~2016, and I liked the older UI better. But they have added a lot of features over the years, so the UI probably had to adjust with it.
What problems is the product solving and how is that benefiting you?
Integrating new analytics tools and creating clickstream data pipelines with ease. Even something as simple as adding a new script tag to a page take days depending on how your company's internal processes work, but with Segment it's very easy to just click a button and turn on a new tool.


    JB B.

The standard in CDP

  • February 08, 2022
  • Review verified by G2

What do you like best about the product?
Segment's onboarding and documentation are really helpful. Really easy to get started with, and they've also put out a lot of in-depth guides on Analytics. The UI is slick.
What do you dislike about the product?
It can become expensive as you need business features or scale very fast. It takes some time for some Destinations to populate, and it can be quite hard to debug that.
What problems is the product solving and how is that benefiting you?
Segment helps us unify tracking across a lot of different tools and enable marketing automation without having to rely on engineering to make changes to the product.


    Internet

Segment Review

  • February 08, 2022
  • Review provided by G2

What do you like best about the product?
It seems easy to use at face value. Onboarding the new software was not hard as a beginner engineer.
What do you dislike about the product?
I have not discovered a feature I have disliked yet.
What problems is the product solving and how is that benefiting you?
Segment allows us to track the screens our viewers see and perhaps their drop-off points in a design flow.


    Marc S.

Great way to deliver data where you need it

  • February 08, 2022
  • Review verified by G2

What do you like best about the product?
Segment makes life easier by enabling a whole slew of workflows and integrations to work thanks to stable, intuitive data delivery.
What do you dislike about the product?
It can be a bit difficult to understand how to get started if you're not a technical person.
What problems is the product solving and how is that benefiting you?
For one, we're delivering app usage data to several platforms to report on engagement stats, identifying power users, etc.
Recommendations to others considering the product:
Read the documentation to ensure you're getting the most out of the product.


    Arianna H.

A major time saver for our engineering team!

  • February 08, 2022
  • Review verified by G2

What do you like best about the product?
You can integrate Segment with so many other platforms and products, which makes it a very versatile platform. It's a great one-stop shop for all of our user data. It also has a Google Chrome extension which is extremely helpful.
What do you dislike about the product?
There is definitely a larger learning curve to understand how to use Segment as a non-technical person. I am still learning to understand all of their offerings and how to get the most out of it as a Product Manager.
What problems is the product solving and how is that benefiting you?
We no longer have to waste valuable engineering time and resources. Segment has saved our team a ton of time with integrations that would otherwise take them away from more important projects.
Recommendations to others considering the product:
Take some time to watch the videos that Segment has on their YouTube channel. I found these to be super helpful when learning how to use the platform, and it's saved me a lot of time that I would've spent trying to figure it out on my own.


    Ian M.

Makes it easy to see the full picture all in one place

  • February 07, 2022
  • Review verified by G2

What do you like best about the product?
It makes it incredibly easy to get all of your customer data in one place. Simple to configure and easy to debug.
What do you dislike about the product?
A few of the pages are totally unreliable given the scale we're using the product at (such as the destination filters).
What problems is the product solving and how is that benefiting you?
We use it to power our product analytics, customer communications, and data warehouse problems.


    Arnau R.

Very good!

  • February 04, 2022
  • Review verified by G2

What do you like best about the product?
Documentation, Event Schema and Tracking Violations when something is wrong
What do you dislike about the product?
Probably Personas product and Privacy Tools.
What problems is the product solving and how is that benefiting you?
Improving website performance since we are not loading all the 3rd party scripts but one.


    Pablo D.

Connect everything

  • February 03, 2022
  • Review verified by G2

What do you like best about the product?
The number of differnt integrations it offers, the events get to the destinations very fast and it's very reliable. The debugger it's also awesome it helps a lot to know whats going on, you get feedback very fast.
What do you dislike about the product?
The documentation sometimes it's not very accurate, you are forced to use the debugger also to know what's going on.
What problems is the product solving and how is that benefiting you?
We use lots of tools and Segment helps a lot to integrate barely any tool related to events, and also you can change providers without changing a line of code on your app, the only problem is having the integration in segment but it's very probably it exists, continue this way


    Preeti M.

All stop shop for your product and customer data analysis needs

  • February 03, 2022
  • Review verified by G2

What do you like best about the product?
The platform is easy to use and has good amount of tutorials to help with usage
What do you dislike about the product?
The views sometimes can get a little complicated to understand
What problems is the product solving and how is that benefiting you?
Segment events have helped us track user behavior and make appropriate product strategy calls


    Airlines/Aviation

Segment CDP

  • February 03, 2022
  • Review verified by G2

What do you like best about the product?
Easy integration with all partners and streamlined analytics
What do you dislike about the product?
Variance of support and maturity with integration with partners
What problems is the product solving and how is that benefiting you?
Analytics and consolidating integrations. Benefits - Less development and easier management