Auth0 is used as an identity provider for our new SaaS platform to manage the identity of users.
Auth0 Platform
Okta, IncExternal reviews
233 reviews
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External reviews are not included in the AWS star rating for the product.
Smooth and secure but a bit buggy at times
What do you like best about the product?
Very secure and robust against external phishing attempts and attacks
What do you dislike about the product?
It can crash or fail at times on mobile, making the overall experience vary depending on the platform you're using.
What problems is the product solving and how is that benefiting you?
Auth0 is the main method of user authentication for my company's employee platform where most of the operations activities are taken place.
A Reliable Identity Solution for E-Commerce Security
What do you like best about the product?
I like its accurate security features like Bot detection, brute-force protection etc.,. There security measures are crucial for an E-commerce platform. I also like the intuitive dashboard. It provides real-time insights into login activity and potential threats.
What do you dislike about the product?
The Customization options for user registration flows could be more flexible, especially for e-commerce use cases. Also, some security features are only available in the higher pricing tiers.
What problems is the product solving and how is that benefiting you?
Auth0 helps me secure customer logins without adding unnecessary hassle. It ensure that only genuine customers access accounts. It reduces fraud while improving conversion rates. The security features help build trust with users
Easy to use Authentication API for Mobile and Web Apps
What do you like best about the product?
The API-first approach makes it incredibly easy to integrate authentication into both web and mobile apps. The SDK's for React, Angular, iOS and Android are well-documented and works efficiently. The Social login options also make user onboarding effortless.
What do you dislike about the product?
Some mobile SDK's feel heavier than necessary and in mobile-first environment debugging authentication can be tricky. Other than that, I like everything about Auth0.
What problems is the product solving and how is that benefiting you?
As a mobile app developer, Auth0 allows me to quickly integrate secure authentication without writing custom OAuth or JWT handling logic. It has helped me reduce development time and ensure a better user experience
Save deployment time with robust authentication features
What do you like best about the product?
In one of our project, we build a SaaS platform that required secure user authentication across multiple tenants. Instead of building authentication from scratch, I integrated Auth0 to handle signups and login. What I really like about Auth0 was its flexibility in authentication flows. I can easily set up social login and multi-factor authentication. Its universal login feature made sign in experience very smooth.
What do you dislike about the product?
During implementation, I faced a minor issue configuring single sign on (SSO) for an enterprise client using SAML. But the issue was quickly resolved because of their extremely helpful documentations. I even connected with their customer support team for quick debugging and configuration.
What problems is the product solving and how is that benefiting you?
Auth0 has streamlined our authentication process and significantly reduced development effort. Previously, our team spent weeks setting up and securing login flows, but with Auth0 we integrated authentication within a couple of days.
Excellent tool, highly useful to authenticate the user info!
What do you like best about the product?
It enables easy login and authenticate user with secure info.
What do you dislike about the product?
Its slight complex for new people and it is costly.
What problems is the product solving and how is that benefiting you?
It has benefitted our business to become more secure while launching website and other APIs
Simplified integration with helpful support and decent pricing
What is our primary use case?
How has it helped my organization?
Auth0 is cost-effective because it provides all the features we need, and it was very easy to integrate into our platform. The documentation is comprehensive, and their support team is highly helpful.
What is most valuable?
The most important feature for me was the ease of use, as it needed to be easy to integrate into my platform. Additionally, the usual features such as social media integration are beneficial.
What needs improvement?
I find it surprising that there is no access to a standard user profile. By default, the user profile does not contain the name, first name, or address, which I would expect. I have to implement these features myself if I want to include them.
How are customer service and support?
Their support is excellent. I had an issue, and their response was very helpful.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was straightforward due to the ease of use of the solution.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution itself was cost-effective enough that I didn't even need to compare it with EntraID.
Which other solutions did I evaluate?
I looked into Auth0 and EntraID. I chose Auth0 due to its positive reputation.
What other advice do I have?
I recommend Auth0 to others. It really fulfills my requirements.
I'd rate the solution nine out of ten.
Integrates well with other tools and services, scales well and maintenance is managed by AuthO
What is our primary use case?
How has it helped my organization?
What is most valuable?
Auth0’s multifactor authentication enhances our security posture. They are GDPR compliant, and they provide us with a way to host in multiple regions. We use a European region to be GDPR compliant.
For performance, we can also choose different regions, like China or North America. They are also HIPAA compliant, but we don’t deal with HIPAA. They are ISO certified, so it’s easy for us to convince our security team. They manage key rotation and things like that on their end in the backend, which helps us.
What needs improvement?
Auth0 doesn’t have a great way of providing self-managed user management tools. If I have to provision my customers to manage their tenants, they don’t do it out of the box.
We are wrapping a solution around it to make that happen. There are some marketplace plugins available, but they are not so great. We have developed our own custom solution to expose user management to our customers.
For how long have I used the solution?
I have been using it for around seven years. I use the latest version.
What do I think about the scalability of the solution?
It’s highly scalable. We just have to pay more for more users.
How are customer service and support?
For enterprise, I would rate technical support a nine out of ten.
For any kind of lower starter package, I would rate the technical support somewhere around six out of ten.
So, on an average it is an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Within our organization, we use only Okta. We have hooked it up to Active Directory. That’s our single sign-on here.
Okta is mostly provisioned and used through DevOps. Role management and user grouping are mostly easy. There are directional integrations as well, including Azure AD and other tools. We get out-of-the-box solutions to integrate with actionable tools that we are using.
It's straight out of the box. So, the deployment time is almost half an hour to an hour in our case.
It will probably take one day to integrate. We also use IAC for automation. Once that is done, we mostly forget about it.
We have to do user management, like provisioning the users, de-provisioning, when they leave the organization and so on.
How was the initial setup?
It’s easy to integrate and deploy.
We use the cloud solution. We don’t deploy anything. We use the cloud solution, and we have automated the configuration. That is the deployment that goes on. Like, if we are adding a new tenant and things like that, it all happens through infrastructure as code.
The general deployment and integration took us around one day. Probably one day because we requested it from the DevOps team, and they have to get in touch with someone from the tooling side, and they get it done. So we usually hear back within a day that it’s done.
The point is that we did all the heavy lifting in the initial days. After that, we hardly notice anything. It’s all working well together. The only thing is that we have to wrap up a solution for user management. Other than that, I don’t see any issues.
We don't do the maintenance. It's Auth0 that manages the maintenance. We don’t usually do anything. They have great availability SLAs. We don’t even notice if there are any updates and things like that.
What was our ROI?
It’s definitely beneficial. If we had to develop our own and manage it, it would take years of development and maintenance. In those terms, it’s definitely beneficial.
But once you cross that barrier of being a startup and growing, and if you have to move to an enterprise solution, that’s where it becomes expensive. But at that point, I think you’ll be okay to pay anyway.
What's my experience with pricing, setup cost, and licensing?
The pricing depends on the tier you are in. If you’re in enterprise support, there’s always someone who can support you. But if you’re in lower tiers or starter tiers, we have crossed that barrier anyway.
In the initial days, if you’re not aware of how the OpenID solutions work, it’s probably hard to get started. Once you cross that barrier, it becomes easy.
But you have to pay extra for technical support, which makes sense, but adoption might become harder for people who might not have experience with either Auth0 or Okta before.
What other advice do I have?
As a developer, I would rate it at nine out of ten. That’s because it’s very flexible. Developers can easily learn the system and get used to developing on it, like configuring automation, configuring integration, and things like that.
But, again, it’s for developers. You should know how the API integrations work and things like that. But if you are a user in general, I think I would rate it at six or seven, probably seven, because if you’re not a developer, you need to spend time exploring more.
Also, the scoped user management for a specific customer is not available out of the box with Auth0. So that’s something which, if you are a product manager, you would definitely look at. But if you’re a developer, that’s just an opportunity to build something on top of that.
Good for easy social login integration
What do you like best about the product?
I like parts of the social login setup/connection guide because it gives me step-by-step instructions to set it up and it is quite simple to then integrate that into my website and mobile apps. The branding features are much better on Auth0's free plan than other authentication solutions. I have used Auth0 for a few months now.
What do you dislike about the product?
In my experience. The lack of images in order to simplify the setup process and their lack of in-depth guides for less main stream integrations.
What problems is the product solving and how is that benefiting you?
The annoying and tedious of configuring social login's with my site and services
Auth0 is a proven entity
What do you like best about the product?
I like that Auth0 is reliable, and real-world tested. Many companies use it, and it has a very good track-record.
What do you dislike about the product?
The pricing structure is complex, and for some things, is too expensive.
What problems is the product solving and how is that benefiting you?
Authentication/Authorization is not something that many organizations have the capacity to do themselves--it can introduce a lot of overhead. Auth0 takes that off our plate.
Seamless authentication and authorization solution
What do you like best about the product?
i like the new advanced universal login customization capabilities
What do you dislike about the product?
need improvement in real time event streaming for user lifecycle changes
What problems is the product solving and how is that benefiting you?
We leveverage Auth0 for a range of security features, including MFA, anomaly detection, and breach detection, to help protect user accounts and sensitive data.
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