Zendesk Suite
ZendeskExternal reviews
6,487 reviews
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It's a really great tool
What do you like best about the product?
The user experience is really simple as the tool is easy to use.
What do you dislike about the product?
It actually works well for me, no complaint so far.
What problems is the product solving and how is that benefiting you?
The tool is use to log cases for our helpteam to support team members
Unification of channels into a single service platform
What do you like best about the product?
The most useful thing for the customer service team is to be able to have a complete view of the entire customer service journey in one place. We used to work individually, each area with its own manual control, and we didn't share information. The customer is harmed, and we don't communicate with internal teams. It's a great tool, and we are loving learning and putting it into practice as soon as possible. Reporting will also be essential to monitor indicators and propose improvements in the areas.
What do you dislike about the product?
There are so many options that I get confused. But thinking about the number of resources, I was a bit startled, but now with the integration, things have become much easier.
What problems is the product solving and how is that benefiting you?
Control, optimization of service, visualize all customer behavior in one place, agility in service, satisfied customer. Well, we had a completely manual process and that caused a lot of internal discomfort and also for the customer, which is very bad for us. We are a company that values quality service and I believe that with the arrival of Zendesk this will be solved. We are confident that it will be a milestone in our service journey.
Zendesk support-one stop for all the customers tickets
What do you like best about the product?
Zendesk provides platform for our app customers to log their tickets and issues..
It easy dashboard and link with jira helps to easily raise jira’s for customers issues and track them in jira
It easy dashboard and link with jira helps to easily raise jira’s for customers issues and track them in jira
What do you dislike about the product?
Zendesk helped in solving many problems
It has helped to keeping track of multiple projects and user issues
App is providing a platform to create tickets by users which are visible to us on zendesk
It has helped to keeping track of multiple projects and user issues
App is providing a platform to create tickets by users which are visible to us on zendesk
What problems is the product solving and how is that benefiting you?
Complain management
Help desk
Self service
Dashboard to keep track of issues
Links with jira
Help desk
Self service
Dashboard to keep track of issues
Links with jira
Highly Beneficial, Reliable Support Tool
What do you like best about the product?
I find Zendesk Support Suite very beneficial and useful. I appreciate the valuable insights it provides. The overall experience with the software is so good that I don't feel the need to use any other tools alongside it. Everything about it works well for my needs.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
n/a
I have been using Zendesk for more than 3 years now, I find it to be very user friendly.
What do you like best about the product?
1. It's user-friendly interface
2. Self explanatory
3. Management of internal and external queries
2. Self explanatory
3. Management of internal and external queries
What do you dislike about the product?
Nothing at the moment. But may be looking at improving it's functionalities as per the market trends.
What problems is the product solving and how is that benefiting you?
Auto closing tickets and integration with some of our internal apps.
Excellent choice for customer support
What do you like best about the product?
After using other similar platforms, I find the ease of use and customizability, as well as various app integration into ZenDesk one of the best, I enjoy working with this platform, everything is clear and structured, can keep track of my data well. Everything is easy to implement, I use it daily to provide customer support for multiple brands.
What do you dislike about the product?
So far everything has been great, I'd like to have more help centers available, but that's just on my plan.
What problems is the product solving and how is that benefiting you?
Makes communication with customers easier, I am able to see all the interaction history in one place, can integrate my own apps, i.e. the CRM, connect it to OpenAI or simply get apps form the marketplace.
Good Product, just wasnt in our price range
What do you like best about the product?
Its a great product for medium and large businesses, however smaller businesses it may fall outside of the price range for startups. Love all its features and its ease of use however and well definitely be back in the future.
What do you dislike about the product?
I do wish their was a better Small/Startup business solution that was priced accordingly. Most features worked great.
What problems is the product solving and how is that benefiting you?
Its a great ticketing system that tied into M365 well, and reported great.
Excellent 👌
What do you like best about the product?
Most helpful about Zendesk support suite is their customer support .
What do you dislike about the product?
I think they should make their suite annual prices more cheaper. So that many user are encouraged to use their service.
What problems is the product solving and how is that benefiting you?
I have a problem with delivery and they help me with proper guidance
A robust helpdesk solution which is powerful but needs upgrade
What do you like best about the product?
Zendesk has got this agent workspace which is completely unified which allows agents to manage tickets, view customer history and collaborate with teammates - all from one interface. This boosts productivity and reduces context switching. This platform includes automation rules, triggers and macros that streamline repetitive tasks. This helps agents focus on more complex issues and ensures faster response times.
What do you dislike about the product?
Compared to newer helpdesk platforms, Zendesk's UI is seen as aging. It lacks modern design elements and fell clunky which affects user experience and efficiency.
What problems is the product solving and how is that benefiting you?
customizable help centers and knowledge bases benefits fewer repetitive tickets allowing agents to focus on complex issues while customers help themselves. With unified omin-channel support consolidates all interactions into one dashboard, i get a complete view of customer conversations reducing missed messages and improving response times.
Improved service support
What do you like best about the product?
All the support channels managed through Zendesk Support Suite have allowed for more convenient contact with customers, providing them with more attention and faster responses. Having all the modules together has improved response time and customized development for each customer via their ticket. It's a very modern platform where the customer service team responds quickly, and their service pricing is accurate for the quality they provide.
What do you dislike about the product?
Synchronization with Salesforce was a process I couldn't do myself. I had to turn to support, and they did it, but after several hours, I believe it's an internal issue with them that this synchronization isn't achieved in simple steps.
What problems is the product solving and how is that benefiting you?
It's a unified tool that allows for perfect records of all information for more professional customer service and makes them feel comfortable with clear and quick responses.
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