Zendesk Suite
ZendeskExternal reviews
6,487 reviews
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Great customer service
What do you like best about the product?
it makes it easy for us to track all of our customer inquiries.
What do you dislike about the product?
there isn't a direct integration built with UKG but an API is available.
What problems is the product solving and how is that benefiting you?
HR inquiries.
Best email support
What do you like best about the product?
The interface is user-friendly and allows for easy navigation between different features. I find the customization options quite helpful in tailoring responses to various customer inquiries.
What do you dislike about the product?
However, there is room for improvement in the speed of email loading and processing. Overall, it provides a decent platform for managing customer communications efficiently.
What problems is the product solving and how is that benefiting you?
Decreases a ton of workload and cery easy to use
Its simple and easy to use
What do you like best about the product?
I like the fact that different status tickets are filtered based on their status into different labels by default.
What do you dislike about the product?
It sometimes misses on refreshing till you are on the screen.
What problems is the product solving and how is that benefiting you?
Zendesk helps us getting organized with the tickets and streamlines the workflow for us.
Great for Enterprise suites not for small teams
What do you like best about the product?
unique coding and personalization abilities
What do you dislike about the product?
literally everything else tht this platform offers
What problems is the product solving and how is that benefiting you?
Self service and automation pushes for customer self service
Best Support Platform with best customer builds
What do you like best about the product?
It is a very simple but robust solution which has multi channel support & has very good customisation.
What do you dislike about the product?
It has very heavy pricing as compared to other tools
What problems is the product solving and how is that benefiting you?
It is solving very key problems like customer satisfaction & collab between separate teams
It is best and easy to use ticketing platform I have ever used.
What do you like best about the product?
It is best and easy to use ticketing platform I have ever used.
User friendly interface.
Easy to use and having more features to track each and every data in single report.
Custom made reports, you can automate the reports easily to your email.
User friendly interface.
Easy to use and having more features to track each and every data in single report.
Custom made reports, you can automate the reports easily to your email.
What do you dislike about the product?
There is nothing, which I can dislike. It is very convinient and easy for new user's as well.
What problems is the product solving and how is that benefiting you?
It is best platform for managing all the tickets or each and every task in a single place.
User friendly software that helps organize customer ticket
What do you like best about the product?
I like the features it has to classify tickets into groups based on subject. I also like the ability to monitor employees work
What do you dislike about the product?
It needs a reboot maybe twice a day to keep things running smoothly
What problems is the product solving and how is that benefiting you?
It’s helping us serve our customers and address their concerns quickly
Powerful all in one suite
What do you like best about the product?
It’s easy to use and organise workflows for support
What do you dislike about the product?
It’s a little pricey and has lots of bells and whistles that is not necessarily needed
What problems is the product solving and how is that benefiting you?
It’s is improving customer support as everything can be tracked
Intelligent Support
What do you like best about the product?
Centralizes all customer conversations into one platform.
AI bots handle routine questions instantly.
Provides analytics and insights on support performance.
Automates workflows to speed up resolutions.
AI bots handle routine questions instantly.
Provides analytics and insights on support performance.
Automates workflows to speed up resolutions.
What do you dislike about the product?
Can feel complex for new users.
Pricing is higher for small teams.
Limited customization without advanced setup.
Occasional delays in support response times.
Pricing is higher for small teams.
Limited customization without advanced setup.
Occasional delays in support response times.
What problems is the product solving and how is that benefiting you?
Brings all customer queries into one place.
Reduces time spent on repetitive support tasks.
Improves follow-up with tracking and analytics.
Ensures more consistent customer responses.
Reduces time spent on repetitive support tasks.
Improves follow-up with tracking and analytics.
Ensures more consistent customer responses.
Fundamental tool for providing customer solutions
What do you like best about the product?
Ease of use when providing customer support to a large customer base. Easy-to-use interface that allows seamless customer support and reporting.
What do you dislike about the product?
I have no complaints about the suite as of this moment.
What problems is the product solving and how is that benefiting you?
Provide customer support , chat support and reporting weekly.
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