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great customer experience
What do you like best about the product?
The fact that it is easy to use and multitask while serving customers and doing something else
What do you dislike about the product?
The new update is a bit hard to understand and work with , also it is a bit confusing
What problems is the product solving and how is that benefiting you?
it is easy to answer customers' reviews and needs and understand what is need to be done while answering them via chats
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All in one
What do you like best about the product?
The omni channel experience, new agent workspace that allows agents to serve users via multiple channels in the same ticket
What do you dislike about the product?
Chat is still lagging a bit behind- dashboard is separate from ZenDesk
What problems is the product solving and how is that benefiting you?
omni channel experience and serving our users where they are using their preferred channel
Amazing
What do you like best about the product?
All the features are well thought off and nicely implemented. The integration between the products makes some of the tasks very easy to manage. The User Interface and the User Experience are awesome!
What do you dislike about the product?
Bulk Administration. No way to trigger based on Users and Organizations. Advanced connectivity with other backend tools. Formulas to update the fields. SLA placeholders not available.
What problems is the product solving and how is that benefiting you?
All the different channels of customer communication in 1 single place
Incredible communication with costumers
What do you like best about the product?
The most helpful thing is the control with tickets.
What do you dislike about the product?
I dislike the droz communication with costumers.
What problems is the product solving and how is that benefiting you?
The Zendesk Support Suite is solving problems with our costumers.
Great experience
What do you like best about the product?
The customer communication is better now that we have Zendesk.
What do you dislike about the product?
I dislike the WhatsApp visualization because it's confusing.
What problems is the product solving and how is that benefiting you?
The problem Zendesk Support Suite is solving is the communication with costumers.
Easy and complete usage system
What do you like best about the product?
The platform is very comprehensive and provides many solutions for our company.
What do you dislike about the product?
Communication with support is a bit difficult at times.
What problems is the product solving and how is that benefiting you?
The communication between the client and the company via chats
The system is very good for our operation.
What do you like best about the product?
Service always very precise, very comprehensive tool.
What do you dislike about the product?
Sometimes the platform is not very intuitive, causing difficulties in use, and at times we have doubts.
What problems is the product solving and how is that benefiting you?
The communication between the company and the customer!
Platform very efficient
What do you like best about the product?
Quick support and always bringing innovations to companies.
What do you dislike about the product?
At times, it is not very intuitive.
What problems is the product solving and how is that benefiting you?
The communication between the company and the customers in the chat.
Easy to Use
What do you like best about the product?
Zendesk is easy to learn, with little training. It is useful daily.
What do you dislike about the product?
Zendesk is working well for the needs of my department.
What problems is the product solving and how is that benefiting you?
Zendesk integrates well with our CS software and allows our team to view tickets easily.
Zen desk is a very good tool however it is very complicated and requires decent set up.
What do you like best about the product?
I can get help swiftly, and if the problem requires attention, later on, I simply follow up on the same ticket and then don't need to explain my problem again. I also like how many articles they have.
What do you dislike about the product?
There were times when I got responses to my tickets quite late. I want to get the issue solved as fast as possible but I was getting replies overnight and would check the next day.
What problems is the product solving and how is that benefiting you?
The set up of Zendesk settings. So that I can effectively manage the inbound tickets from customers, I mainly want to filter them to go to the right place.
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