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Simple and Effective
What do you like best about the product?
macros work very well and are powerful and quick
What do you dislike about the product?
I think the reports are awkward to setup
What problems is the product solving and how is that benefiting you?
IT Support
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Supporting satisfactions
What do you like best about the product?
easy categories when sending support tickets to end users
What do you dislike about the product?
selecting whether the item has been solved or pending
What problems is the product solving and how is that benefiting you?
centralized reporting for end users to get questions answered
woo Zendesk!
What do you like best about the product?
I enjoy the ease of managing the cases as well as understanding what my colleagues have said.
What do you dislike about the product?
Took a bit of time to learn and get familiar with it
What problems is the product solving and how is that benefiting you?
making sure customers are happy
Zendesk Ticketing
What do you like best about the product?
Easy to use and integrate with the platforms we use.
What do you dislike about the product?
Customized ticket queues are not easy to create.
What problems is the product solving and how is that benefiting you?
Customer support communication. We realize that our customers prefer emailing support challenges over talking on the phone.
Very easy to keep organized
What do you like best about the product?
The ability to integrate with Hubspot, it is also super easy to manage with a team of 10 people . It is also super handy for it's suppoer. Our team always gets the help it needs.
What do you dislike about the product?
Slow to load sometimes, it could certainly be faster, however that is a very minute thing. Not a big issue.
I also think that the interface could use work, a bit confusing at times.
I also think that the interface could use work, a bit confusing at times.
What problems is the product solving and how is that benefiting you?
Support for our users. We have a ton of people that need help using the system for the first time so we use zendesk to open support tickets and help them out with a things .
Recommendations to others considering the product:
N/A
Incredible ROI, simplified Helpdesk management
What do you like best about the product?
The ability for our helpdesk personnel to remotely access and correct PC issues is the main thing that we use, but also the ability to push out updates and install software remotely cuts our costs significantly. Zendesk Support pays for itself in short order.
What do you dislike about the product?
While connectivity on the immediate LAN is typically problem-free, occasionally connectivity across the cloud or to remote customers is impacted by the physical connection itself.
What problems is the product solving and how is that benefiting you?
We have maximized our productivity on the helpdesk and end-user satisfaction has increased significantly since we began using Zendesk Support.
Recommendations to others considering the product:
Trust in their customer support; they definitely made our rollout much simpler and gave us great insight into how to use and mange the product successfully.
Great product!
What do you like best about the product?
I really like how easily you can manage the different support tickets.
What do you dislike about the product?
I sometimes find that there are too many options to manage the tickets.
What problems is the product solving and how is that benefiting you?
The benefits are definitely being able to tell if the support is urgent or not urgent. It helps us manage all the tickets that come in.
A popular Web chat software
What do you like best about the product?
I like it's easy change history management with tagging facility. We can compare from chat history of any specific visitor it means a pure behavioral tracking for returning visitor. I tag the chat conversation with specific keywords like sales , advanced feature requested , bug complained , training session requested etc.
What do you dislike about the product?
I am not able to see anything bad here, that's why I am giving this software 9 out of 10.
What problems is the product solving and how is that benefiting you?
Zendesk chat gives us the advantage to interact with visitors in the real-time .
We poke/ encourage our visitors with our best possible pitches , well researched decisions.
It reduces frictions and let the customers ask anything they want .
We poke/ encourage our visitors with our best possible pitches , well researched decisions.
It reduces frictions and let the customers ask anything they want .
Recommendations to others considering the product:
Zendesk chat i.e our old Zoopim s a perfect app to engage our web visitors and have a real time interaction . It ultimately helps our branding strategies once they interact through their social media tools.
Quick and Efficient
What do you like best about the product?
The quickness of the video and ease of use
What do you dislike about the product?
would like to see more video option capability
What problems is the product solving and how is that benefiting you?
Communications and quick reaction to problems
Recommendations to others considering the product:
Ask for a discount upon signing up
Zendesk Support
What do you like best about the product?
It's super easy to use, and makes working with customers mostly seamless.
What do you dislike about the product?
There seems to be some missing pieces, like how it hides CC'd people on an email. There's some room for growth that I think they're missing out on.
What problems is the product solving and how is that benefiting you?
Answering our customers in a timely manner. How efficient we can be, over all.
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