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Boost Business Easily
What do you like best about the product?
I like the fact that it allows my team to connect with leads that may not have "subscribed" on our website. We can then convert them on our own.
What do you dislike about the product?
I dislike how we cannot tell what page they are looking at when they chat with us. For example: They will say, "How much is this house?", yet we do not know what house it is they are looking at on the back end.
What problems is the product solving and how is that benefiting you?
We are solving the issues we had with website traffic not converting to real leads. The benefits have been more leads that are serious about what we are selling versus leads with fake numbers and email addresses.
Recommendations to others considering the product:
Make sure you respond to leads as quickly as possible to convert them with the best results.
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Zendesk is great for basic functionality
What do you like best about the product?
I love how intuitive the home dashboard is. It's easy to search for tickets, users or a specific issue.
What do you dislike about the product?
When it comes to reporting, Zendesk could use a lot of improvement.
What problems is the product solving and how is that benefiting you?
Manage and triage customer problems.
Recommendations to others considering the product:
Carefully evaluate Zendesk's Analytics software (GoodData) to determine if it will fulfill your needs.
Decent, useful ticketing
What do you like best about the product?
Good interface, easy for new associates to learn
What do you dislike about the product?
Somewhat limited scope of the project and interface
What problems is the product solving and how is that benefiting you?
Easy ticketing for support issues
Recommendations to others considering the product:
Have experience with Jira and others
Easy for small teams
What do you like best about the product?
Custom views, easy to understand states (New/Open/Pending/Solved/Closed)
What do you dislike about the product?
Barrage of emails, heavy user interface.
What problems is the product solving and how is that benefiting you?
Helps keep customers happy, which leads to additional purchases
It’s a good app!
What do you like best about the product?
I like the ability to see all tickets in one place and split by type
What do you dislike about the product?
I don’t like that filters don’t always work correctly
What problems is the product solving and how is that benefiting you?
Supporting tickets for various departments
User Review of Zendesk
What do you like best about the product?
I like Zendesk because it simple to use but robust in design.
What do you dislike about the product?
Didn't find too many features that I did not like.
What problems is the product solving and how is that benefiting you?
I've used Zendesk as a customer. As a help desk specialist and as a business owner. I like the way it's organized.
It's ok
What do you like best about the product?
Used Zendesk many times. It is slow and prone to issues. The servers went down several times. Support is not great. Otherwise it's a decent platform.
What do you dislike about the product?
The speed and complexity.. the web based application is sluggish and difficult to navigate.
What problems is the product solving and how is that benefiting you?
Customer service and tracking.
The best and user-friendly ticketing system
What do you like best about the product?
Things I like about Zendesk:
1) Very easy to set up. Also their support is more than willing to teach you best practices
2) Has mobile application. I can track tickets on the go
3) Ticket filtering and views
Zendesk also is very user friendly and easy to learn which I like the best!
1) Very easy to set up. Also their support is more than willing to teach you best practices
2) Has mobile application. I can track tickets on the go
3) Ticket filtering and views
Zendesk also is very user friendly and easy to learn which I like the best!
What do you dislike about the product?
1. Mobile application needs a lot of improvement.
2. No option to allocate ticket to multiple light agents
2. No option to allocate ticket to multiple light agents
What problems is the product solving and how is that benefiting you?
Customer service ticketing and internal business process progress updates
Recommendations to others considering the product:
Zendesk is worth the price and very easy to install
Great program! Love the layout and ease of use
What do you like best about the product?
Visually appealing, easy to manuever. Great for assigning tickets to users
What do you dislike about the product?
search results can be tricky - have to type exact the right tag to get the result
What problems is the product solving and how is that benefiting you?
using to assign tickets to agents for issue resolution
Recommendations to others considering the product:
Love it!
nice intergrative
What do you like best about the product?
clean and simple as I didn't[t have a lot to say just the basics
What do you dislike about the product?
no effort to time space of chat but trying to figure out user groups to isolate concerns
What problems is the product solving and how is that benefiting you?
not using yet just sampling
Recommendations to others considering the product:
like the interface
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