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User friendly helpdesk
What do you like best about the product?
The interface and integrations are great we use the slack channel integration to see when tickets come through when we are helping users
What do you dislike about the product?
The different price tiers. It seemsike the product is split up to much and can make your feature set a bit confusing
What problems is the product solving and how is that benefiting you?
Issue tracking
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Holistic
What do you like best about the product?
I love the intuitive UI and the overall user experience. Also, the product is robust so we don't have a lot of downtime.
What do you dislike about the product?
I think Zendesk could be more customizable, especially for our CSM team who also use it.
What problems is the product solving and how is that benefiting you?
Customer engagement and issues. Mostly tickets for IT issues but also for account management functions.
Excellent product for multiple offices
What do you like best about the product?
Ability to share emails across offices/personnel
What do you dislike about the product?
Emails are forced into software and will lose some formatting
What problems is the product solving and how is that benefiting you?
Ability to share emails across multiple users across multiple cities
Never forget to answer a ticket with Zendesk
What do you like best about the product?
I like that you can customize pretty much everything so it will meet your needs. Automations, triggers, groups, brands, etc.
What do you dislike about the product?
The search engine would need a little more love. Difficult sometimes to find a specific ticket without its #
What problems is the product solving and how is that benefiting you?
We use it for all outbound communication at work with customers.
Excellent tool for managing client requests
What do you like best about the product?
Ease of use for replying to clients in a timely manner
What do you dislike about the product?
I often have trouble filtering the views and keeping track of what is the most recent entries
What problems is the product solving and how is that benefiting you?
Collaborating on tickets is so easy, you can even see when there is a coworker on the same ticket as you to avoid replying to the same client twice. You can even leave internal notes for coworkers
Recommendations to others considering the product:
Great tool for collaborating on client tickets to give them quick support
Great tracking task tool
What do you like best about the product?
Adds accountability as well as organization
What do you dislike about the product?
Nothing to dislike about it it works well for our organization
What problems is the product solving and how is that benefiting you?
It help desk and it department
Easy to use
What do you like best about the product?
Easy to use the software as end user. Interface and response time good.
What do you dislike about the product?
None as much as I know. All looks good.
What problems is the product solving and how is that benefiting you?
General support
I like the Zendesk system
What do you like best about the product?
I like how this ticketing system allows us to track and provide faster feedback.
What do you dislike about the product?
Navigating using search sometimes can be difficult. Results won’t come up unless you are really specific.
What problems is the product solving and how is that benefiting you?
Having a tracking system that our clients can use and reach out for support. Tracking of all support inquiries in same place.
Zendesk in Domain and Hosting Service Provider's end
What do you like best about the product?
The classy look and easy to navigate interface ace this support ticketing tools.
What do you dislike about the product?
Limited functionalities, product and services integration limitation.
What problems is the product solving and how is that benefiting you?
Collaboration and the offline messaging capability to notify any agent with the case status.
Recommendations to others considering the product:
Zendesk as a ticketing tools meets above expectation in term of ease to use platform.
Incredibly Useful HelpDesk Support Platform
What do you like best about the product?
The things I like best about Zendesk Support are the solid ticket management options, including social media, support for ITIL and automatic workflows, and the great integration options. This expedites the process of customer issue resolutions and allows our customers to feel more comfortable when they make claims or dispute an inaccuracy. The interface is easy to use and quite user friendly. I am a big fan of this support tool, and I'd recommend it to anyone wanting to manage their support process and tools more efficiently.
What do you dislike about the product?
Everything works really well from a functional and support perspective. The only downfall of Zendesk Support is the high price tag. The best features are only available at higher pricing tiers. It lacks enterprise features such as change and asset management.
What problems is the product solving and how is that benefiting you?
The business problems that Zendesk Support solves are managing customer help tickets, expediting the response process, reducing duplicative efforts, and creating a more efficient customer support process. The main benefits are the speed in responding to customer complaints and emails, ease of resolution process, and simplicity of the interface.
Recommendations to others considering the product:
I would recommend Zendesk Support for those looking to make a change in their customer support tools. It's a fantastically intuitive and easy to use tool. It helps expedite the resolution process and helps employees work smarter and more efficiently.
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