Zendesk Suite
ZendeskExternal reviews
6,487 reviews
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Easy way to track issues
What do you like best about the product?
Easy way to keep track and tag tickets. Easy enough to search past tickets, and great way to help make data driven business decisions based on customer contact.
What do you dislike about the product?
Analytics/reporting could use major work. The fact that you cannot forward a ticket to an email address without jumping through hoops is truly baffling.
What problems is the product solving and how is that benefiting you?
Tracking support tickets in a manageable manner.
Im very satisfied, but is not perfect (yet)
What do you like best about the product?
A lot of versatility and easy to adapt to all platforms. Great app for Android and iOS
What do you dislike about the product?
Not quite good customer support, slow someitmes
What problems is the product solving and how is that benefiting you?
I have noticed an improvement in the communication with my customers
Recommendations to others considering the product:
Is the best I found yet is not perfect
Talking Solutions solved
What do you like best about the product?
I think that Zendesk talk incorporates very well with the Zendesk system, it's a very wonderful faction. This allows us to have all of our things in one place.
What do you dislike about the product?
I dislike the fact that sometimes it does freeze up a little bit. Other programs haven't had this issue.
What problems is the product solving and how is that benefiting you?
Zendesk Talk is helping our company work to get in contact with our customers.
Recommendations to others considering the product:
It becomes a lot easier to use Zendesk Talk when you are combining it with Zendesk for solutions for an all in one.
Good support tool
What do you like best about the product?
I like the features it includes and the possibility of more detailed analytics
What do you dislike about the product?
I don't like the analytics and the way post chat emails are sent
What problems is the product solving and how is that benefiting you?
All the support aspects of our company
Recommendations to others considering the product:
Make sure to set it up correctly
Best ticket support system
What do you like best about the product?
It support browser based ticket support system
What do you dislike about the product?
A little pricey for big customers. Should bring down price a bit to stay in market as there are many
What problems is the product solving and how is that benefiting you?
End clients support calls and issues
Recommendations to others considering the product:
Bring down price a little bit
Industry standard, but competitors now offer better features.
What do you like best about the product?
The use is relatively straightforward, if basic in terms of feature set.
What do you dislike about the product?
It offers about everything you would expect, but without extensive knowledge you will miss out.
What problems is the product solving and how is that benefiting you?
If you are totally new to the world of CS like I was, Zendesk is a fantastic introduction.
Recommendations to others considering the product:
Seek web dev assistance in setting up your help portal for a better user experience.
Easy to Navigate, Not so easy to see historical data
What do you like best about the product?
The ability to customize tickets to meet our needs. Easy to navigate, very intuitive.
What do you dislike about the product?
The ticket view, it's not very easy to see the historical information within a ticket. A lot of scrolling.
What problems is the product solving and how is that benefiting you?
Managing customer issues and being able to determine what are biggest issues are, defects, enhancements.
Recommendations to others considering the product:
Be patient and play around with the application as much as possible.
Simple and straight-forward product
What do you like best about the product?
The simplicity and e-mail integration is especially helpful. This makes our e-mail-centric client base easy to work with and helps us manage all of our support requests.
What do you dislike about the product?
I wish there were better tools to handle tickets en masse, and also integrations with our phone support so we can track time spent on calls if that is how a support request is handled instead of a regular ZenDesk ticket
What problems is the product solving and how is that benefiting you?
All of our support requests we prefer to handle through ZenDesk. This includes both answering simple questions but also more longer-term projects where we like to manage the communication channel through a ZenDesk ticket. It centralizes all of that.
Recommendations to others considering the product:
Become and expert with macros and with other scalability features
Good enough, but lacks key features
What do you like best about the product?
Using Zendesk to manage your online Guide or Help Center works well enough, and is integrated with Zendesk which is nice. This means you can understand who is searching for what, and if any of those searched are returning results.
What do you dislike about the product?
Understanding what articles will appear based on what searches is somewhat cryptic. It doesn't seem that the entire article is searchable, meaning that a user could not be served up the exact article they need, just because their search query is not in the headline
What problems is the product solving and how is that benefiting you?
replying to customers, looking at what they view in our help center
Powerful helpdesk software for better business and customer satisfaction.
What do you like best about the product?
Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support .Zendesk has a great job in seriously improving their product listening to their customers and releasing new features to make their customers feel very happy. it is fully featured and comprehensive .
What do you dislike about the product?
The least about the software is that this software is getting struck sometimes due to adequate request and on multiple selection and the latest software is now which is working very fine and fast
What problems is the product solving and how is that benefiting you?
It helps us better understand the pending issues and what are the better ways is minimizing the issues in future and additions features i like the most are as below:
1)Open API
2)We can export the tickets to view in CSV.
3)Include public and private forms
4)SSO with twitter Facebook
1)Open API
2)We can export the tickets to view in CSV.
3)Include public and private forms
4)SSO with twitter Facebook
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