Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Decent, plenty of limitations
What do you like best about the product?
User-friendly, accessible UI, agents don't gind it overwhelming.
What do you dislike about the product?
Zendesk almost forces you to act in the way it wants, rather than customising based on how you'd like to use the system.
What problems is the product solving and how is that benefiting you?
Provides us a system to use to speak with our customers via multiple channels whilst also providing our help centre too.
- Leave a Comment |
- Mark review as helpful
Senior Manager of Operations
What do you like best about the product?
Different forms of communication / address book.
What do you dislike about the product?
Can't mass email or text users. Phone numbers don't often match with use names
What problems is the product solving and how is that benefiting you?
Live support and follow up with the chat box
One of the best CRM I have worked with
What do you like best about the product?
The ease of access to almost everything in one screen.
What do you dislike about the product?
The layout seems outdated and integrating sell into support
What problems is the product solving and how is that benefiting you?
Allowing one touch access in one main screen helps be very efficient
Overall good experience but missing that intuitive usage
What do you like best about the product?
Regroup all of the customers request in one place.
What do you dislike about the product?
It's frustrating creating the chatbot. Very difficult too understand
What problems is the product solving and how is that benefiting you?
Responding to clients
Help customers integrate our service with zendesk
What do you like best about the product?
Easy to integrate
Multi language support
Analytics and reporting
Multi language support
Analytics and reporting
What do you dislike about the product?
Price
Complexity
Integration effort
Technical issues
Complexity
Integration effort
Technical issues
What problems is the product solving and how is that benefiting you?
CRM
Heavy learning curve but worth it
What do you like best about the product?
Customization! Zendesk offers a wide range of triggers you can customize to automate tasks and make workflows super efficient. Compared to HubSpot service, Zendesk takes the cake.
What do you dislike about the product?
The learning curve. Obviously, every new tool has a lot to absorb. Zendesk is no different. It requires a good amount of reading, testing, and collaborating to get it set up just right.
What problems is the product solving and how is that benefiting you?
Zendesk handles all of our customer technical support communication. It provides us a wealth of data to use in product decisions, knowledge base topics, and self service pathing
Smooth operation
What do you like best about the product?
The platform's features such as, intent recognition and real-time language translation have been invaluable in helping us understand our customers' needs and provide them with the right solutions.
Plus from an Administrator perspective, the dashboard is user-friendly and can be learned in no time.
Plus from an Administrator perspective, the dashboard is user-friendly and can be learned in no time.
What do you dislike about the product?
There is nothing to be mentioned. So far, we have a smooth operation!
What problems is the product solving and how is that benefiting you?
Ultimate.AI is helping us to increase our operational efficiency by automating many of the manual and repetitive tasks associated with customer service.
Through the automation of routine tasks, such as the management of basic inquiries or the assignment of requests to the appropriate team member, Ultimate.AI is enabling customer service agents to dedicate their time to more intricate and high-value tasks. This has contributed to the enhancement of our response time and the reduction of wait times for our customers, leading to an increase in overall customer satisfaction levels.
All in all it has allowed us to scale our customer service operations more effectively and reduce costs while maintaining a high level of quality in our support.
Through the automation of routine tasks, such as the management of basic inquiries or the assignment of requests to the appropriate team member, Ultimate.AI is enabling customer service agents to dedicate their time to more intricate and high-value tasks. This has contributed to the enhancement of our response time and the reduction of wait times for our customers, leading to an increase in overall customer satisfaction levels.
All in all it has allowed us to scale our customer service operations more effectively and reduce costs while maintaining a high level of quality in our support.
Superb Tool
What do you like best about the product?
provide benefits such as real-time shipping updates and tracking information for customers,
What do you dislike about the product?
I like everything. There is nothing that I like dislike.
What problems is the product solving and how is that benefiting you?
Improved customer experience
Efficient and Engaging: A Chatbot that helps customers and agents"
What do you like best about the product?
I had an exceptional experience with ultimatie.ai and its team. The staff was dedicated, friendly, and professional, providing attentive and helpful support throughout my journey. It's clear that they value their customers and go above and beyond to ensure satisfaction.From onboarding to post-launch analysis, ultimate customer success manager is always by your side.
I highly recommend this product to anyone seeking a dedicated service for reasonable prices.
I highly recommend this product to anyone seeking a dedicated service for reasonable prices.
What do you dislike about the product?
There is nothing to criticize. Feedback is taken seriously and acted promptly on it.
What problems is the product solving and how is that benefiting you?
Chat traffic volume, chat reporting and analysis.
Solving main stream customers queries in an automated and high quality level.
Solving main stream customers queries in an automated and high quality level.
Absolutely satisfied
What do you like best about the product?
I love it when programs are intuitive, and this is definitely the case here. Everything is logically structured. We were able to quickly integrate Ultimate into the rest of our environment and it helps us be there for our customers even longer and faster. It is an absolute asset for our company.
What do you dislike about the product?
At the moment I can't find anything negative to say about using Ultimate. I´m very satisfied with everything.
What problems is the product solving and how is that benefiting you?
Ultimate frees up our agents and we have the ability to be there for our customers 24/7. We have the possibility to further optimize ourselves internally, because Ultimate gives us the freedom to do so.
showing 481 - 490