Zendesk Suite
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Robust Support Platform with Excellent Ticketing & Automation
What do you like best about the product?
Zendesk makes it incredibly easy to manage large volumes of support tickets with smart automation, macros, and SLA rules. Its omnichannel support (email, chat, social, and phone) ensures our team never misses a customer message. The UI is clean and easy to navigate, even for new agents. Integration with tools like Slack, Salesforce, and Jira is also seamless.
What do you dislike about the product?
Some of the advanced features are locked behind higher-tier plans, which can be expensive for smaller teams. Reporting dashboards could be more flexible, and there’s a bit of a learning curve when customizing triggers and automations initially.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer communication across email, live chat, and social media into one unified platform. This has significantly reduced our response times and improved our ability to track, prioritize, and resolve tickets efficiently. With automation rules, we’ve minimized manual tasks, which frees up our agents to focus more on complex customer issues. The knowledge base and self-service options have also reduced the volume of repetitive queries, ultimately improving customer satisfaction and reducing support workload.
Super helpful at solving my problems!!
What do you like best about the product?
I like that I can explain what happened in my end, and most of the time, they know just what to do without having to waste a lot of time on communication that is redundant.
What do you dislike about the product?
Nothing so far - I have only had good experiences with these guys!
What problems is the product solving and how is that benefiting you?
Usually when I contact them, it's because I have had an issue with a survey, or something similar, and need technical direction on how to complete action.
Zendesk Review
What do you like best about the product?
Working with zendesk helped me align my tasks with ease..Great User Friendly UI/UX to work on.
What do you dislike about the product?
Organizations needing detailed insights may need to pay more or integrate third-party BI tools.
What problems is the product solving and how is that benefiting you?
Easy Handling Multiple Chats
Zendesk support suite
What do you like best about the product?
Zendesk support suite offers a seamless all in one platform for managing customer interactions across channels, and intuitive interface and powerful automation make support teams more efficient and responsive.
What do you dislike about the product?
One thing I dislike about Zendesk support suite is that I can feel a bit of overwhelming at first, too many setting and configurations scattered around. Also some useful features are locked behind higher priced planes and which can be frustrating for small teams in a budget.
What problems is the product solving and how is that benefiting you?
Improving customer satisfaction
Increasing agent productivity
Providing insights
Scaling support
Increasing agent productivity
Providing insights
Scaling support
itsnot great as we sont rceive any notificationwhen wereceove a tickrt
What do you like best about the product?
help doc is available on the ticket otself
What do you dislike about the product?
no notification onreceoving a new ticket
What problems is the product solving and how is that benefiting you?
ticketing tool, chat tool and calling all in one place
Reliable and Easy-to-Use Support Platform
What do you like best about the product?
What I like most about Zendesk is how easy it makes everything. The ticketing system keeps all customer conversations in one place, so nothing gets missed. It's simple to use, even if you're not super techy, and it helps you stay organized and respond faster. I also like that it works well with other tools we already use.
What do you dislike about the product?
Honestly, there’s not much to dislike, but sometimes it can feel a little slow when there are too many tickets open at once. Also, a few helpful features are locked behind higher-priced plans, which can be limiting for smaller teams. But overall, it’s still a solid tool that gets the job done.
What problems is the product solving and how is that benefiting you?
Zendesk helps manage customer queries in one place, so we don’t lose track of emails or messages. It keeps everything organized and easy to follow, which saves time and reduces confusion. It also helps the team work together better, since everyone can see updates in real time. Overall, it makes support faster and more efficient.
Very Intuitive and seamless UI
What do you like best about the product?
Zendesk Support Suite offers a clean, intuitive interface that makes managing customer queries seamless across multiple channels like email, chat, and social media. I especially like how easy it is to track, assign, and prioritize tickets using custom views and automations. The built-in analytics and reporting tools provide great insights into team performance and customer satisfaction. Integrations with tools like Salesforce and Jira also make it incredibly versatile for a growing support team.
What do you dislike about the product?
Some customizations require technical expertise or reliance on third-party apps. Additionally, the pricing can be on the higher side for small teams, especially if you need access to advanced features or multiple add-ons. The mobile app experience also feels limited compared to the desktop version.
What problems is the product solving and how is that benefiting you?
manage and organize customer queries from multiple channels in one place, eliminating the need to juggle between platforms. It has streamlined our ticketing process, improved team collaboration, and reduced response times. With automation and macros, repetitive tasks are handled efficiently, allowing us to focus more on complex issues. This has directly improved our customer satisfaction and support team productivity.
comprehensive platform
What do you like best about the product?
it integrates various communication channels into a single workspace, aiming to streamline support interactions and improve customer experience
What do you dislike about the product?
the level of integration makes it a bit complex
What problems is the product solving and how is that benefiting you?
a crm tool to have everything at one place. makes the user experience quick and delightful
Fast and accurate
What do you like best about the product?
Its way of contacting people and resolving their queries.
What do you dislike about the product?
There is no such thing i have evern experinced.
What problems is the product solving and how is that benefiting you?
It really helpes me with its help desk feature for all most all my quries at that moment of use in any releted niche. Also when interecting with any intigreted chatbot or AI Agent its becomes one of the most useful helping hand for user like me.
Zendesk - One stop solution for all CRM needs
What do you like best about the product?
It helps in ease of customer support. AI has really helped in scaling the business.
What do you dislike about the product?
Its pricing. They are abit costly but I think features justify the pricing
What problems is the product solving and how is that benefiting you?
Solving ticket queries, fast and responsive.
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