Zendesk Suite
ZendeskExternal reviews
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Streamlined Support Across Channels – With Some Complexity
What do you like best about the product?
One thing I really appreciated about Zendesk Support Suite is how it brings together multiple support channels—like email, chat, and social media—into a single unified dashboard. It helps reduce the need to switch between tools and makes it easier to track the full conversation history with a customer. Also, the ticketing system is quite intuitive, and features like macros and triggers have been helpful for automating repetitive tasks and speeding up responses.
The interface is clean and relatively easy to get used to, even for someone who doesn’t use it daily. Plus, their customer support has been responsive the few times I’ve reached out, which adds to the overall ease of use.
The interface is clean and relatively easy to get used to, even for someone who doesn’t use it daily. Plus, their customer support has been responsive the few times I’ve reached out, which adds to the overall ease of use.
What do you dislike about the product?
So far, I haven’t come across anything I strongly dislike. The platform feels stable and well-designed. While there's a bit of a learning curve when exploring some of the advanced automation features, the help documentation and community resources have been useful in getting up to speed.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helped bring together customer interactions from different channels like email, chat, and social media into one unified system. This consolidation reduced the risk of missed messages and duplicated efforts. The automation features, such as macros and triggers, assisted in handling repetitive tasks more efficiently, which allowed support engineers to focus on more complex issues. Even with occasional use, the platform’s centralized approach and automation tools seemed to support faster resolutions and better team collaboration.
Send - desk!
What do you like best about the product?
It is very easy to handle and work with.
What do you dislike about the product?
It needs a good training to engage as best as possible.
What problems is the product solving and how is that benefiting you?
It is helping me and my team to handle a knowledge base database to assist other.
Worked as tech support engineer and system Administrator for 9 years in IT industry.
What do you like best about the product?
Zendesk tool is used to ticketing tool it is easy to use as a customer service Support.
What do you dislike about the product?
I don't have to much experience in Zendesk
What problems is the product solving and how is that benefiting you?
As customer service used to escalate there query or incident tickets.
Wonderful experience using zendesk
What do you like best about the product?
Zendesk is cloud- based customer support tool that works to manage communication challenges from email and chats to voice calls.
The software is easy to understand and quickly provides resolutions to agents, who carry on companies interactions with customers.
The best part about Zendesk is comprehensive agent knowledge base, omni channel communication, user-friendly interface, superb ticketing system and its Ai powered capabilities like Answer bot and Ai support with quality assurance and reliability. As an agent I’ve professionally used it for months and found no troubles. I believe Zendesk is one of the best Supprt Suite out there.
The software is easy to understand and quickly provides resolutions to agents, who carry on companies interactions with customers.
The best part about Zendesk is comprehensive agent knowledge base, omni channel communication, user-friendly interface, superb ticketing system and its Ai powered capabilities like Answer bot and Ai support with quality assurance and reliability. As an agent I’ve professionally used it for months and found no troubles. I believe Zendesk is one of the best Supprt Suite out there.
What do you dislike about the product?
Well to be honest there is nothing that I dislike about Zendesk.
What problems is the product solving and how is that benefiting you?
I find the most beneficial side of Zendesk as central user-friendly agent knowledge base to provide resolutions to customers and even the ticket raising can be done smoothly and documentation can be done in minutes for further assistance in future.
Overall good for tracking customer interaction
What do you like best about the product?
It is manages customer requests easy, fast, and keeps everything organized as well.
What do you dislike about the product?
Sometimes it feels like bit complex when you have a big team working.
What problems is the product solving and how is that benefiting you?
It solves ticket chaos easily, and also help me responding faster and keep customers happy with smooth support.
Zendesk Support Suite Review: A Complete Customer Service Solution
What do you like best about the product?
Zendesk Support Suite truly shines in its ability to unify customer communication across multiple channels—email, chat, phone, social media—all within a single, intuitive interface. This omnichannel approach ensures that no customer interaction slips through the cracks and provides agents with full context at every step.
What do you dislike about the product?
While Zendesk is a powerful and feature-rich platform, it does have some limitations that can impact usability and flexibility—especially for teams with specific customization or budget needs.
What problems is the product solving and how is that benefiting you?
Faster, more efficient support handling
Higher customer satisfaction due to quicker, contextual responses
Better internal collaboration between agents and departments
Data-driven decisions using real-time reports and dashboards
A more professional and consistent customer experience
Higher customer satisfaction due to quicker, contextual responses
Better internal collaboration between agents and departments
Data-driven decisions using real-time reports and dashboards
A more professional and consistent customer experience
Optimizing Sales Operations with Zendesk
What do you like best about the product?
Zendesk Support Suite's strongest feature is its seamless omnichannel integration. It unifies conversations from email, chat, social media, and phone into a single, contextual agent workspace, dramatically boosting agent efficiency and improving the overall customer experience.
What do you dislike about the product?
Its pricing structure is a common criticism. Costs can become surprisingly high as you add more agents or require advanced features, which are often locked behind more expensive plans, making it less accessible for smaller teams with complex needs
What problems is the product solving and how is that benefiting you?
It solves data silos by unifying support and sales data. This gives me a full customer view, helping identify upsell opportunities and churn risks
Good for using and understanding
What do you like best about the product?
It was easy to connect and resolve the issues
What do you dislike about the product?
I don't have any dislike for Zendesk support Suite.
What problems is the product solving and how is that benefiting you?
I was good to me for the support team
Reliable and Intuitive for Scaled Support with all the flexibility you could ask for.
What do you like best about the product?
I’ve used Zendesk across different organizations and team structures, and it consistently stands out as a reliable and well-designed customer support platform. The interface is clean, and once the workflows are configured, it becomes second nature to manage tickets, track SLAs, and collaborate across internal teams.
What I appreciate most is the level of customization — from macros and triggers to detailed analytics dashboards — allowing for efficiency at scale without compromising personalization.
I’ve also used Zendesk in conjunction with tools like Jira and Slack, and the integrations are smooth, which makes cross-functional visibility much easier. There’s a bit of a learning curve initially for agents new to ticketing systems, but the documentation and help center are quite robust.
What I appreciate most is the level of customization — from macros and triggers to detailed analytics dashboards — allowing for efficiency at scale without compromising personalization.
I’ve also used Zendesk in conjunction with tools like Jira and Slack, and the integrations are smooth, which makes cross-functional visibility much easier. There’s a bit of a learning curve initially for agents new to ticketing systems, but the documentation and help center are quite robust.
What do you dislike about the product?
If the pricing could be more flexible, especially for smaller teams looking to scale gradually, we'd love it more. But overall, Zendesk has helped streamline customer experiences and reduce response time significantly.
What problems is the product solving and how is that benefiting you?
The flexibility of it allows me to custom fit it to each tool and individual need that I want to. The results I want to derive and oversee the process with great details and clarity. This helps me create me as many options and templates I want, as many things and choices to add with my Database and users. Ability to manage internal and external communication on the same place while staying on the subject is golden when it comes to customer complaints or process related issues and resolving them. The bottleneck of projects have gone as low as to almost zero without any extra effort then usual. Not to mention the ability to trace each thing with a digital footprint and a timeline along with action taken, matter communicated is great as well.
Best ticketing software
What do you like best about the product?
Best and excellent support for managing tickets
What do you dislike about the product?
Nothing every thing is good and I like it
What problems is the product solving and how is that benefiting you?
It helps me in managing all my tickets in one place
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